Knowledge base

Infomaniak tools, such as the Web Mail app (online service at ksuite.infomaniak.com/mail) or the Calendar, Contacts, kSuite interfaces, can be displayed in light mode or dark mode, including based on the settings of your current operating system:

Enable manual mode

To manually choose a dark or light display, without relying on any different display setting on the operating system:

1. Click here (or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager) to "Manage my account":
   
    
2. Then, click on Appearance in the left-hand menu.
3. Click on Light to apply light mode:
   
4. Click on Dark to enable dark mode.

Enable automatic mode

Automatic mode is based on your operating system settings (macOS / Windows...):

1. Click here or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager to "Manage my account":
2. Click on Appearance in the left-hand menu.
3. Click on Automatic mode:
   

Then, if you want to change the light or dark theme of your computer, so that the automatic mode of the Manager takes your preferences into account…

… on macOS

1. Click on System Preferences…
2. Click on Appearance.
3. Choose the desired mode on the right:
   

… on Windows

1. In the Start menu, open Settings > Personalization.
2. Select Colors, then Choose your mode:
   
3. You can choose between Light, Dark, or Custom.
   • If you select Custom, you will be able to choose a default Windows mode and a different default application mode.

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, providing a consistent visual experience between mobile applications and login/account creation.

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Preamble

• A Progressive Web App (PWA) is an application designed for the Web and offers an experience similar to that of a native application.
• PWAs are fast, accessible directly from your browser, and can offer features such as offline operation or sending notifications.
• Installing a PWA allows you to create a standalone application on your computer, without going through a store traditional.

Install a progressive web app (PWA)

To download the PWA app (example here with Infomaniak Mail), depending on the browser used:

1. Click here to access the Infomaniak Web app Calendar.
2. Once the page is loaded, check for the presence of the installation icon in the browser's address bar (often represented by a screen with a “+”):
   
   • Google Chrome / Chromium:
     Click on the installation icon located in the address bar, or open the ⋮ menu and then click on Install [application name].
   • Microsoft Edge:
     Click on the Applications icon in the address bar or open the ⋯ menu, then select Applications > Install this site as an application.
   • Mozilla Firefox:
     PWA installation is not fully supported natively. However, it is possible to use alternative solutions (extensions or shortcut creation) to simulate similar behavior.
   • Safari (macOS):
     From recent versions of macOS, open the File menu and then click on Add to Dock to create a web application.
3. The app is then present on your computer (example here with Infomaniak Calendar) and allows you to open the data while being completely autonomous outside the browser:
   
4. When the app is detected on your computer, you can easily return to the app from the browser when you are on other Infomaniak pages (example here with a kSuite user space):
   

Remove the Infomaniak “PWA” application

To remove this local application system:

1. Open the previously installed application.
2. Click on the action menu ⋮ or ⋯ depending on your browser.
3. Select Uninstall or Remove the application.
4. Confirm the deletion if necessary.
5. You can also delete the application directly from your operating system (like any other application) or move the icon to the trash:
   

Infomaniak offers you the possibility of replacing Skype with its own solutions, whether for individual calls, remote meetings, or group discussions.

kMeet, the video conferencing solution for individuals & businesses

Despite its initial success, the Skype communication platform has seen its usage decline with the emergence of solutions better integrated into new collaborative practices.

One of the easiest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility with web, mobile, and desktop
• Integrated chat & reactions (emoticons, sounds)
• Screen sharing with drawing and remote control tools
• Sub-commission rooms (breakout rooms)
• Integration with the calendar (create a video call link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy-focused (no advertising, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO₂ compensation)

Replace Skype with kMeet

The kMeet alternative to replace Skype can be implemented in several ways:

1. Quick start without registration

To start a private conversation between several people on the Internet, simply have one of them go to kMeet and then share the meeting link with the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com in a browser such as Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which will indicate to future participants the subject of the discussion they are joining.
4. Click the button to Continue:
   
5. Grant the necessary permissions to kMeet:
   
6. Enter your name, which is what the other participants will see.
7. Enable or disable any communication methods if they should not be used at this time.
8. Click the button to join the virtual meeting room (as the first participant, since no one else has been invited yet):
   
9. The chat room has now been created, and you can copy the information about this session and send it to your contacts so they can join you (they only need to click the link you send them).
10. Close the information window so you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, camera, etc.:
    

To discover all the possibilities that kMeet offers, please refer to this other guide.

2. Planning and invitations with my kSuite

To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

• … a video conferencing link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the big day, they can join the meeting with a single click, without needing to register or install any software.

Benefit: you centralize meeting management, reduce forgotten meetings, and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for my kSuite for free to get a mail address, for example anna.alpha@ikmail.com, and especially to access Infomaniak services.
2. Log in to the calendar at ksuite.infomaniak.com/calendar, then create an event on the day of your choice.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically generate a kMeet link, which will be added to the event.
5. Click the button to save your event:
   
6. Answer YES to the prompt to send notifications to guests.
7. Invitations will then be automatically sent by email to the participants, containing the clickable kMeet link that allows them to join the online discussion when the time comes:
   
8. The kMeet meeting link is also visible directly in the event within the calendar.

3. Call your contact as you would with Skype

To start a conversation at any time with a contact previously saved in your address book, you both need to have kChat, which is available within Infomaniak's kSuite. To set up this solution, which can also be extended to an entire group of contacts:

1. Sign up for kSuite to gain access to the corresponding Infomaniak services.
2. Configure users (they can even be external) in kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open in it, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video conferencing calls on kChat.
5. Your contact can then answer; the call will be made using kMeet technology within kChat or on the kMeet app if it is installed.

This guide explains how to remove the link between a domain name and kSuite Free.

Introduction

• Once deleted, the domain name is available again to be linked to one of your services.

Delete the linked domain

To unlink a domain name from kSuite Free:

1. Click here to access the management interface for your kSuite in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Select Manage domains:
   
4. Click on the ⋮ icon to the right of the domain name you wish to disassociate.
5. Click on “Disassociate domain”:
   
   • If you have a paid kSuite plan, you cannot disassociate the domain name (cancel the paid plan if necessary):
     
6. If necessary, enable the deletion of the domain name's DNS entries.
7. Confirm the detachment.
8. Click the button to confirm:
   

This guide explains how to enable two-factor authentication using an Infomaniak app already installed on your devices.

Introduction

• Consult this other guide about enabling the 2FA feature.

Receive a notification when a login authorization request is made via Infomaniak apps

From the moment you enable 2FA by configuring one of the available methods, the Infomaniak apps (Mail, Euria, kDrive, etc.) will automatically allow you to validate the connection.when logging in from another device:

1. A modal window will open, asking you to confirm the login if it originates from you:
   
2. You can, of course, request on a case-by-case basis to receive the validation request using one of the other registered methods:
   
3. In this case, you will accessdifferent 2FA methods already registered for your account:
   

If you have enabled multiple verification methods (SMS, OTP app, etc.), you can specify which one will be offered by default during each login. Please note, however, that the priority method will remain the verification method used in the Infomaniak app installed (Mail, Euria, kDrive…) on your devices:

1. The notification appears in full screen when you open the specified application, and a button allows you to validate the connection (to confirm that it is indeed you):
   
2. In the Android settings of Infomaniak apps (Mail for example), you can choose to only enable the notification for connection authentication requests:
   
3. An Android notification will alert you to the pending authentication request, and you can open the app directly from the notification:
   

This guide explains how to configure and optimize Projects on Euria, Infomaniak's AI assistant, to create customized and secure workspaces using your own instructions and documents.

Introduction

• A Project on Euria is a dedicated workspace that allows you to group your interactions around a specific topic or activity.
• By adding custom instructions and your own documents, you create a real knowledge base that the AI assistant uses to provide much more precise and contextually relevant answers.
• It is the equivalent of Projects on ChatGPT or Claude, with the added benefit of exclusive hosting in Switzerland and complete protection of your data.

Why and how to create my first AI Project on Euria, a Project with custom instructions?

Without a project, an AI assistant responds in a general way. With an Euria project, you provide context through custom instructions: your preferred tone, information about your company, your reference files, etc. Result: tailored responses, as if your AI assistant already knows your world. Unlike ChatGPT's custom instructions or Claude's project instructions, your data remains hosted in Switzerland and is never used to train models.

Go to Euria, Infomaniak's AI assistant, log in, and create your first project in a few clicks. Add your custom instructions and your documents to immediately obtain a personalized AI assistant, hosted in Switzerland:

1. From the Euria home screen, click on « Projects » in the left-hand menu.
2. Click on « New project » and give it a name (e.g., « Marketing », « Customer Support », « My company »).
3. Your project is created – all that remains is to customize it with your instructions and documents.

Add a custom instruction

A custom instruction is a directive that you give to Euria so that it can adapt its responses to your specific needs. Once in your project, go to the Instructions section. This is where you can specify to Euria:

• The tone to adopt (formal, friendly, technical, etc.)
• The context of your interactions (industry, type of customers, objectives, etc.)
• The role that the AI should play (writer, advisor, analyst, etc.)
• Specific instructions (languages to use, desired response formats, information to always include, etc.)

The more detailed your custom instructions are, the more relevant and consistent your AI assistant's responses will be.

Build a knowledge base with your documents

Open a project from euria.infomaniak.com, then drag and drop the documents of your choice into the right-hand bar.

You can import your files (PDFs, texts, spreadsheets, etc.). Euria will use these documents to answer your questions with accurate and up-to-date information. This is ideal for uploading, for example, an editorial charter, a product catalog, internal FAQs, procedures, or any other reference document. The richer your knowledge base, the more effective your personalized AI assistant will be.

Types of files accepted for the knowledge base

Euria accepts several common formats for populating your knowledge base: PDF, text documents, markdown, Word, Excel, etc. If a format is not supported, Euria will notify you during import.

Create Multiple Projects on Euria

You can create as many projects as needed – one per client, per department, per topic… Each project operates independently with its own custom instructions and its own knowledge base, for an AI assistant that is truly tailored to each use case.

How does Euria differ from ChatGPT and Claude for AI project management?

Like ChatGPT and Claude, Euria allows you to create workspaces with custom instructions and a knowledge base. The main differences lie in data protection and technological transparency.

Euria is hosted exclusively in Switzerland, in Infomaniak's data centers. Your documents and conversations remain private, no data is used to train the AI models, and you have complete control over your information. In addition, Euria relies exclusively on open-source models, which are auditable and deployed locally – unlike the proprietary and closed technologies of ChatGPT or Claude. An open-source model "does not call its country of origin." Once deployed locally, it functions like any software installed on a server. For companies and professionals concerned about the sovereignty of their data, Euria offers a sovereign solution to ChatGPT and Claude that complies with the strictest confidentiality requirements. Sovereignty here applies to the infrastructure, jurisdiction, data flows, and Infomaniak's business model, which depends exclusively on its customers.

Is my data protected on Euria?

Euria is based exclusively on open-source models hosted and run in Switzerland.

In practice: the models are not retrained with user data, and conversations are not used to train other models.

The major difference compared to OpenAI, Google, or Anthropic:

• there is no dependency on an external API

• no data flow to a hyperscaler

• no opaque proprietary technology

• 100% of Infomaniak's staff and data centers are in Switzerland

• and Infomaniak is a 100% independent and Swiss company, compliant with GDPR

This guide details how to use Euria, and more specifically, how to manage conversations within Infomaniak's AI application.

Getting started with Euria and creating different conversations

To do this:

1. Click here to access the Euria web app (online service ksuite.infomaniak.com/euria) or open the Euria mobile app (application for iOS/Android smartphones or tablets):
   
2. Check or select the relevant Organization in the dropdown menu on the left-hand sidebar.
3. Start a conversation by typing your message, request, or prompt.
4. Select the reasoning mode that the AI should use to process your request.
5. Click the button to start the conversation with Euria:
   
6. A response from Euria will be displayed.
7. The conversation is now available in the left-hand sidebar, and clicking on it will allow you to return to it at any time.
8. You can add information and continue the discussion:
   
9. Click the New Chat button to start a completely new discussion on a different topic.
10. Type your message, request, or prompt and press send:
    
11. Euria's response is displayed, and a second conversation is created in the left-hand menu; clicking on it will allow you to return to it at any time and continue the discussion with the associated history:
    

Archiving

Archive a specific conversation

Archiving one of the conversations prevents it from appearing on the main page. It can still be shared.

To archive a conversation:

1. Hover over the conversation in question in the left-hand menu of Euria.
2. Click on the action menu ⋮ located to the right of the item in question.
3. Choose Archive:
   
4. It is archived immediately.

Archive all user conversations

To archive all conversations visible on Euria:

1. Click on the Settings icon ‍ in the top right corner of the interface.
2. Check or select the Organization in question in the drop-down menu in the left-hand menu.
3. Click on Archive conversation history:
   
4. Confirm the operation:
   
5. All conversations disappear…

Manage archived conversations

To access archived messages:

1. Click on the Settings icon ‍ at the top right of the interface.
2. Check or select the relevant Organization in the dropdown menu on the left-hand menu.
3. Click on archived conversations:
   
4. The titles of the different archived conversations are displayed; click on them to view them.
5. Alternatively, click on the action menu ⋮ located to the right of the item in question.
6. If necessary, choose to unarchive the conversation in question or delete it permanently (after confirmation):
   

Deletion

Delete a specific conversation

To delete a specific conversation:

1. Hover over the conversation in question in the left-hand menu of Euria.
2. Click on the action menu ⋮ located to the right of the item in question.
3. Choose deletion:
   
4. Confirm the operation:
   

Clear all user conversations

To delete all conversations, including archived conversations:

1. Click on the Settings icon ‍ at the top right of the interface.
2. Check or select the relevant Organisation from the dropdown menu in the left-hand sidebar.
3. Click on Delete conversation history:
   
4. Confirm the operation:
   
5. All conversations will disappear…
6. … including archived messages:
   

This guide explains how to suggest dates and times for meetings to multiple people using the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar). Guests can then indicate their availability by voting for the time slots proposed by the organizer.

Introduction

• The functionality is similar to Doodle, but with a key difference: the organizer defines the guests precisely in advance (or as they go), and only these invited people can participate, unlike a poll that is accessible to anyone with the link.
• You can also access the feature while reading an email.
• To schedule a meeting based on the available times of each invitee, please refer to this other guide.

Suggest a meeting

To suggest a new joint event using a meeting request:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the ‍ Create button in the upper left corner.
3. Click on Suggest a meeting:
   
4. Indicate the color and title (subject) of the event; the event location can be defined below.
5. Enter the proposed dates/times manually or by clicking on the calendar displayed on the right.
6. Enter the guests, using their email address if the guest is not a user of the Organization.
7. Enter the deadline date/time after which it will no longer be possible to respond.
8. Save the preferences using the button at the bottom of the page to create the invitation and date suggestions, for which guests will be able to vote:
   

Vote for one or more of the proposals

The invited user receives an email containing the organizer's various proposals; they can then indicate whether they are available during one or more of the proposed time slots.

If the user is external to Infomaniak, or if they access their email via an email client such as Outlook, then managing their participation takes place in two steps: the email contains information and a link that leads to a simplified and neutral interface, allowing them to register their vote:

Decide on the date of the event based on the responses

The organizer can access the proposed meeting times and select one of the proposals as the final one:

1. Click on the left-hand side menu “My meeting proposals”.
2. Click on the relevant suggestion.
3. Click on the chevron ‍ to see the details of the guests who voted or did not vote.
4. Click the radio button to select one option over another.
5. Confirm the appointment by clicking the button in the bottom right corner:
   
6. All that remains is to complete and validate the event creation, including its associated invitations:
   
7. In the same location, the meeting proposal is now defined as Scheduled.
8. It is still possible to perform certain actions on the event later, including deleting it:
   
   • Note: deleting a meeting proposal removes it from the dedicated menu, but will not automatically delete any associated event that may have been created in the meantime.