This guide details the limitations specific to the my kSuite offer (ik.me, etik.com, ikmail.com) and the benefits of the my kSuite+ offer.

Limitations of my kSuite only

The my kSuite plan has certain limitations that my kSuite+ does not.

Mail, contacts & calendars

• Disk space limited to 20 GB of storage for emails.
• No advanced mode in the message sorting rules.
• No aliases can be created for your email.
• "my kSuite" signature is enforced.
• No email sharing link.
• Only 1 address book, 1 calendar.
• Email backup retention (30 days); recoverable by changing your plan.

kDrive

• 1 single kDrive upload folder.
• 25 kDrive share links (without setting a duration or password, etc.).
• Keep previous versions of your files: 30 versions over 30 days (60 over 120 days for my kSuite+, some of which are kept indefinitely).
• 30-day trash/recycle bin (60 days for my kSuite+).
• No statistics.
• No PDF file editing/signing.

Limitations of the my kSuite & my kSuite+ offers

Click on the links below to learn more:

• Offer limited to one address per account (linked to a European phone number).
• You must providea valid mobile phone number to confirmregistration.
• Limited number of daily email sends, mail forwards, and unique recipients per message.
• No customizable email signature.
• Email scheduling and scheduled sending: limited features (without customization) on my kSuite and customizable with my kSuite+.
• 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.
• Registration is only possible for people residing in OECD member countries (official list), including:
  1. Germany
  2. Australia
  3. Austria
  4. Belgium
  5. Canada
  6. Chile
  7. Colombia
  8. South Korea
  9. Costa Rica
  10. Denmark
  11. Spain
  12. Estonia
  13. United States
  14. Finland
  15. France
  16. Greece
  17. Guadeloupe
  18. French Guiana
  19. Hungary
  20. Ireland
  21. Iceland
  22. Israel
  23. Italy
  24. Japan
  25. Latvia
  26. Lithuania
  27. Luxembourg
  28. Martinique
  29. Mayotte
  30. Mexico
  31. Monaco
  32. New Caledonia
  33. New Zealand
  34. Norway
  35. Netherlands
  36. Poland
  37. French Polynesia
  38. Portugal
  39. Czech Republic
  40. Réunion
  41. United Kingdom
  42. Saint Barthélemy
  43. Saint Martin
  44. Saint Pierre and Miquelon
  45. Slovakia
  46. Slovenia
  47. Sweden
  48. Switzerland
  49. French Southern and Antarctic Lands
  50. Turkey
  51. Wallis and Futuna

my kSuite+ offer

The my kSuite+ offer allows you to send more messages per day to a larger number of unique recipients at once.

To help you identify the my kSuite / kSuite offer that best suits your needs, please refer to this other guide.

For sending emails to a large number of recipients, there is a Newsletter tool.

This guide explains how to set up a different sending and reply address than the email address used on the Infomaniak platform.

✘ NOT AVAILABLE with
my kSuite (ik.me, etik.com, ikmail.com)

Introduction

• This is useful for working with one of your email aliases (special aliases excluded) or synonymous domains.
• This will work with the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) but also with most email software/clients.
  • However, please note: there is no link between the settings entered in the Signature section of Infomaniak Mail and the email software/clients.
  • Each email software/client has its own settings, and you can, for example, define a different reply address within each of the respective tools (see the bottom of this guide).
• To manage the sender of out-of-office messages, please refer to this other guide.

Setting the sending address in the Infomaniak Mail web app

Prerequisites

• The secondary email address that can be used must have been added as:
  • … either as an email alias (example: aa@ instead of anna.alpha@) but excluding special aliases:
    
  • … or as synonymous domains (example: @short-dom.xyz instead of @my-super-long-domain.xyz).

To access the options for sending addresses:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the email address in question from the drop-down menu in the left-hand menu.
4. Click on ‍Signatures:
   
5. Click on the action menu ⋮ to the right of the current signature.
6. Click on the pencil icon ✎ to edit the current signature.
7. OR create a new signature:
   
8. Click on the chevron ‍ to expand the Advanced Settings section at the bottom of the page.
9. The sender address allows you to specify, if available, the address that will be displayed as the sender in your recipients' inboxes.
10. The reply-to address allows you to receive future replies to your messages (return-path) on a different address (from the options specified in the prerequisites above)…
    • …and if you compose a message in response to a reply received on this alias, the signature that enables sending with this alternative identity will be applied instead of the signature defined by default.
11. Save your changes by clicking the Save button (if the button remains grayed out, make sure all fields are filled in, especially the full name field):
    
12. Compose a new message and select the corresponding signature:
    

In the example above, the sender address has been modified, but not the reply-to address. This produces the expected result for the recipient (simply check the headers of the received message to confirm).

Now, add the same secondary address to a mail client/application; the effect will be the same.

Configure the sender address in a mail client/application

Prerequisites

• The secondary email address that can be used must have been added as:
  • … either as a mail alias (example: aa@ instead of anna.alpha@) including special aliases.
  • … or as synonymous domains (example: @short-dom.xyz instead of @my-super-long-domain.xyz).

It is possible to configure an email client with any existing email address, even if it exists as an alias in your Mail Service. Sending will be done in the same way as with an address defined as a "primary" email.

Example in the Thunderbird software:

1. Add an account with the correct email settings for the alias:
   
2. Compose a new message from the email client.
3. Once received, the message is correctly displayed, even in its headers, as being sent from an address that you know is an alias:
   

This guide provides the most common IMAP server addresses.

Introduction

• These addresses are provided for informational purposes and can be used to perform the content migration from your old email addresses to your Infomaniak email address.
  • Not all of them have been individually verified and are subject to change without notice.
• For Gmail, Yahoo, Outlook, and iCloud, you generally need to generate an "App Password" in the security settings of your original account to allow the migration.
  • If necessary, do not hesitate to contact your previous email provider to ask them for the exact email server to enter.

IMAP Server Addresses

This guide explains how to reply to an email visible in the Mail Infomaniak web app (online service ksuite.infomaniak.com/mail) by sending the reply directly in the kChat web app (online service ksuite.infomaniak.com/kchat) or the desktop app, as a private message to the email sender.

Introduction

• This feature allows you to reply to an email directly within kChat, with a reminder of the original message to facilitate understanding.
• It aims to streamline collaboration by enabling quick responses to emails without leaving the kSuite environment.
• It reduces the back-and-forth between traditional email and the collaborative workspace.

Reply to an email via kChat

Prerequisites

• The button providing access to the feature will only appear if the email was received from a sender associated with kSuite, and this within the same Organization as the user who wishes to reply.
• To display a shortcut to this feature, as in the first point 3 below, please refer to this other guide.

When you have received an email from a colleague and you want to reply to them directly on kChat:

1. Click here to access the Mail Infomaniak web app (online service ksuite.infomaniak.com/mail).
2. Open the message you want to reply to using kChat.
3. Click on the kChat icon in the email toolbar:
   
   • You can also click on a button below the message:
     
4. Write your kChat message, format it if necessary, and click the Send button in the bottom right corner:
   
5. Your contact receives the message on kChat, along with a box displaying the original email (date & time, subject):
   

You can access this message on kChat (in the thread of private messages exchanged with your contact as shown above), but also:

1. in an information banner on the email conversation,
2. in the email sending confirmation message:
   

This guide details the Signature section found in the emails you send from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) within my kSuite (ik.me, etik.com, ikmail.com).

Introduction

• It is not possible to remove the automatic addition of the Infomaniak mention in the lower part of your my kSuite emails.
• It is possible to delete the Infomaniak mention that is automatically inserted when composing a new message.
• You can also add your contact details or any other information of your choice to the signature that is automatically inserted into each new message.
• If needed, my kSuite+ offers even greater flexibility.

Manage your email signature

To add your name or any other information above the Infomaniak mention at the bottom of each of your messages:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on ‍ New message; the composition window will open with a pre-written signature that cannot be removed or modified without upgrading your plan (my kSuite+).
3. Click on the chevron ‍ to the right of the signature selection menu.
4. Click on Manage my signatures:
   
5. Click on the action menu ⋮ located to the right of the signature in question.
6. Click on Edit:
   
7. Enter a name for your custom signature.
8. Enter the name you want to display for your message when it reaches your recipients' inbox.
9. Enter the content of your signature (formatted text, image, etc.).
10. Manage the advanced settings if necessary (signature position).
11. Click the button to save:
    

That's it, every new message you write will now include your new signature, in addition to the mandatory Infomaniak mention, and you can remove it on hover if needed:

This guide explains how to update the password for an email address on your device after you have changed it from the Infomaniak Mail Service.

Enter the new password on Android

Gmail App (Android)

• Open the Gmail app.
• Tap the ☰ menu, then tap Settings.
• Select the relevant Infomaniak account.
• Tap Server settings.
• Enter the new password in the settings for the incoming and outgoing servers.
• See Google's official documentation.

Samsung Email

• Open the Samsung Email app.
• Tap the ☰ menu, then tap the settings icon ‍.
• Select the relevant Infomaniak account.
• Tap Server settings.
• Enter the new password for the incoming and outgoing servers, then save.
• If the password cannot be changed, delete the account from the app, then add it again with the new password.
• See Samsung's official documentation.

Microsoft Outlook for Android

• Open the Outlook app after changing the email address password.
• When the synchronization error appears, enter the new password.
• If no prompt appears or synchronization fails, delete the account from Outlook, then add it again by selecting IMAP.
• View the official Microsoft documentation.

Thunderbird for Android

• Open Thunderbird.
• Tap the ☰ menu, then tap the settings icon ‍.
• Select the Infomaniak account in question.
• Open Receiving messages, then Incoming server, and enter the new password.
• Open Sending messages, then Outgoing server, and enter the new password as well.
• View the official Mozilla documentation.

BlueMail

• Open BlueMail.
• Go to Settings, then Account settings.
• Select the Infomaniak account in question.
• Tap Update password.
• Enter the new password, then validate.
• View the official BlueMail documentation.

This guide explains how to update the password for a mail address on your device after you have changed it from an Infomaniak Mail Service.

Introduction

• You can also consult the official Apple help on this topic.

Apple Mail (macOS)

To access the password settings (refer to the complete guide if needed):

1. Open the Mail application.
2. Click on the Mail menu at the top left.
3. Click on Settings.
4. Click on Accounts.
5. Make sure the relevant account is selected.
6. Click on the Server Settings tab.
7. Enter the IMAP password.
8. Enter the SMTP password, then check the other settings, such as the port number, etc.
9. Click the Save button:
   

iOS (iPhone, iPad, etc.)

Here's how to access the password settings (refer to the complete guide if needed):

1. Open the iPhone Settings and tap Apps:
   
2. In Apps, tap Mail:
   
3. Tap Mail Accounts:
   
4. Tap the account associated with your Infomaniak email address:
   
5. Tap on Account settings:
   
6. Update the password in the Incoming Server section.
7. Tap on the SMTP server in the Outgoing Server section to update the password or resolve an issue with a missing SMTP server, for example:
   
8. Tap on the server associated with your Infomaniak email address (or if it is missing, tap on Add a server below and configure it according to these instructions):
   
9. Tap ON to enable the SMTP server if necessary.
10. Update the password and verify all settings, including password authentication.
11. Click Confirm in the top right corner:
    
12. The SMTP account is now correctly activated:
    

This guide explains how to quickly schedule an event, such as a meeting between several users, from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) using the features of Infomaniak Calendar.

Create an event with the email recipient(s)

To start the scheduling assistant, which will allow you to quickly create an event with the participants (senders/recipients) of the email you are currently viewing:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender (or the conversation between multiple participants) with whom you want to organize a meeting/event.
3. Click on the action menu ⋮ in the top right corner of the open message.
4. Click on Schedule in Calendar.
5. Click on Create an event:
   
6. The Calendar app's assistant from Infomaniak is displayed.
7. The meeting title is automatically generated from the email subject, but it can be modified.
8. The duration of the event (and its time slot within the day) is automatically generated to be as close as possible to the current time, but it can be modified. An optional room can also be added below.
9. Participants in the discussion are automatically added based on their email address.
10. Check or change the calendar being used.
11. Save the information to create the event and the invitations:
    

Suggest time slots for a meeting

To suggest a new shared event with the participants (senders/recipients) of the email you are currently viewing, use a meeting request:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender (or the conversation between multiple participants) with whom you want to schedule a meeting/event.
3. Click on the action menu ⋮ in the top right corner of the open message.
4. Click on Schedule in Calendar.
5. Click on Suggest meeting time:
   
6. You will then need to specify suggested dates/times to arrange a meeting with your contacts.
7. Email contacts are automatically added.
8. Don't forget to save:
   

Refer to this other guide to learn more about this feature.

This guide explains how to display the folders in your Infomaniak email account using an email client, via the IMAP protocol.

Introduction

• The various default folders are created by Mail Infomaniak during the very first connection to the interface.
• Therefore, some IMAP email software/clients may not display any folders if no connection has been made beforehand in Mail.
• Even if they are present in Mail, some folders may not appear in your email software/clientconfigured in IMAP.

Force synchronization of IMAP folders…

… on Microsoft Outlook

In some cases, after configuring an Infomaniak address in the Outlook email client, certain folders may not appear. In this case, it is necessary to check the synchronization with subscribed folders in Outlook:

1. Start the Outlook software on your computer.
2. Under your Infomaniak email address, without selecting it first, right-click on the inbox folder.
3. Select IMAP Folders from the menu that appears:
   
   
    
   • If the IMAP Folders item is not present, deselect the address beforehand.
      
4. Disable the Only display subscribed folders when displaying the hierarchy in Outlook option by unchecking the box:
   
5. Click Apply.

Depending on the version, the menu may be located here:

or here:

…on Thunderbird

In some cases, after configuring an Infomaniak address in the Thunderbird email client, certain folders may not appear. In this case, you need to manually check these folders from the subscription menu in Thunderbird:

1. Start the Thunderbird software on your computer.
2. Right-click on the Infomaniak address in question.
3. Select the Subscribe menu:
   
4. Check the missing folders.
5. Click OK to confirm your selection.

… elsewhere

In your usual email software/client, find the term "IMAP folders" and/or "subscribe", "IMAP subscription", etc.

Modify synchronized folders

Refer to this other guide to change the location of certain default folders.

This guide explains how to forward emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your email address managed by Infomaniak.

Introduction

• By setting up automatic forwarding of all incoming emails to your previous email system, you can immediately start using your new Infomaniak email address while ensuring you don't miss any messages.
  • By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• You can also import the content from another Mail provider directly to your Infomaniak address.
• For further assistance, contact the provider on which you wish to activate message forwarding.

Specific guides

Consult the official guides based on your previous provider:

• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (please note, a paid plan is required)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under "Forwarding".
• Yahoo (note: requires Yahoo Mail Pro)

Bluewin

• Bluewin (see also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic forwarding.
  3. Click on Configure automatic forwarding.
  4. Follow the procedure to set up automatic redirection.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu, then "Settings":
     
  3. Then click on "Manage forwarding":
     

GMX

Click on these elements in order to set up a forwarding rule from GMX:

This guide explains how to automatically forward new messages from an existing email address, and managed with Infomaniak, to the email account of your choice, even if it is completely external to Infomaniak, while keeping (or not) the messages.

✘ UNAVAILABLE‍ with
my kSuite (ik.me, etik.com, ikmail.com)

Preamble

• Emails detected by Infomaniak as spam…
  1. … ARE REDIRECTED when all redirection addresses are hosted by Infomaniak.‍
  2. … ARE NOT REDIRECTED AT ALL from the moment one of the redirection addresses is not hosted by Infomaniak (even if all other redirection addresses are).
• Emails not considered as spam ARE REDIRECTED, including to Gmail (❓: help).
• Users of the email address on the Infomaniak Mail web app receive an email each time a redirect is added or removed.
• It is also possible tocreate email addresses intended solely to redirect incoming emails (❓: help).
• Number of redirection addresses that can be added per email address:
  • kSuite Free = 1
  • kSuite Standard = 100
  • kSuite Business = 100
  • kSuite Enterprise = 100
  • my kSuite+ (ik.me, etik.com, ikmail.com) = 100
  • Mail Service Starter = 1
  • Mail Service Premium = 100

Add a redirection from the Infomaniak Web Mail app

Prerequisites

• You must have permission to manage redirects: if you were invited tothe Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to manage your address, the Mail service administrator may have removed this permission from their admin account

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Check or select the relevant email address in the dropdown menu on the left-hand sidebar.
4. Click on Forwarding:
   
5. Click on the blue Add a redirect button.
6. Enter a destination email address per line.
7. Click on Add.

Add a redirection from a Mail Service

To access the Mail Service:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on the mail address in question in the table that appears:
   
4. Click on the Redirections menu in the left sidebar (or the tab).
5. Click on the blue Add a redirection button (and if necessary, enter your login password for security):
   
6. Enter a destination email address.
7. Click the blue + button to add more email addresses.
8. Click on Confirm to complete the addition:
   
9. Click on the toggle switch to Keep or delete a copy of emails on the email address after redirection:
   
   • Indeed, once a redirection email address is added, you can check the box to delete emails from the server after forwarding; the redirection then becomes a move rather than a copy.

Delete email redirects

You cannot apply the redirection service to multiple email addresses within a domain in a single operation. However, the reverse is possible (❓: help) and you will therefore be able toselect all addresses for a Mail Service and remove any existing redirects:

This guide explains how to create a template for the sorting/filtering tool (conditions that allow you to automatically categorize your emails based on certain criteria) for all your email accounts in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• A template allows you to create the basic structure of a tool that can then be used by multiple users of the same Infomaniak Mail service, and even customized according to the person who will be using it.
• In the case of a rule template, the template creator chooses the condition(s) that will trigger the action.however, it is up to the end user, from within their Mail interface, to define the action to be performed(e.g., moving to a specific folder) when adding a rule based on the existing template.
• For privacy reasons, it is not possible to apply sorting rules to multiple email addresses at the same time.
• You can also hide a template so that it is no longer used.

Create a sorting rule template

To create a template:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on Global Settings in the left-hand menu.
4. Click on the Rules tab.
5. Click on ‍Add a rule template:‍
   ‍
6. Give the template a name.
7. Define the condition for which the end-user will be able to choose the action to trigger.
   • The different conditions available for sorting filters are presented in this other guide.
8. If the Make visible option is enabled (during creation or can also be selected later), the rule templates created will be suggested to users of the email addresses in their FILTERS AND RULES section.
9. Click on Add template:
   
10. The template is created:
    
    • When a user with an email address from the Mail Service on which the rule template was defined accesses the configuration of their sorting rules, they can use the template as a starting point, which will save them from having to redo any complex configuration and simply choose the action to be performed:
      

This guide explains how to block email addresses or entire domainsto stop receiving unwanted messages, or conversely, to allow certain addresses to bypass the anti-spam filter in your Infomaniak email inbox, ensuring that you always receive their messages.

Introduction

• In addition to the Infomaniak anti-spam filter (❓: help), which eliminates the majority of unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill in as you wish:
  1. Blocked senders:
     • Emails and domains that are blocked (blacklist) are then directly treated as spam…
  2. Allowed senders:
     • Allowed senders and domains (whitelist) will no longer be filtered by the anti-spam filter…
     • The list of allowed senders is only active for the original recipient of each message; if the message is addressed to an address abc@domain.xyz and this is then redirected to def@domain.xyz, the anti-spam filter and the list of allowed senders must be configured for the address abc.
• These lists are specific to the email address on which the operation is performed, but a Mail Service administrator can also apply these lists to the entire Mail Service via the Global Configuration of a Mail Service (❓: help).
• These lists are also automatically populated based on your actions on emails at the anti-spam filter level.

Supported formats

Replace the example domain (the-spam-domain.xyz) with the domain that is bothering you and that you want to send directly to the Spam folder:

Block a specific email address

john.example@the-spam-domain.xyz 

Block all email addresses from a specific domain

*@the-spam-domain.xyz

Block specific email addresses from a particular domain

*example@the-spam-domain.xyz or john*@the-spam-domain.xyz

Block all incoming emails

*

Manage blocks or permissions from the Infomaniak Web Mail app

Prerequisites

• You must have permission to manage security: if you were invited tothe Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to manage your address, the Mail Service administrator may have removed this permission from their admin account

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon   in the top right corner.
3. Check or select the relevant email address from the dropdown menu in the left-hand sidebar.
4. Click on Security:
   
5. To add a blocked sender (to the blacklist), click the Add address button in the Blocked address box:
   
6. To add an allowed sender (to the whitelist), click the Add address button in the Approved address box:
   ‍
7. Fill in the fields as desired and/or according to the formats indicated above.

You can also Block a sender directly from the received email:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon at the top right of the open message.
4. Choose Block sender to add it directly to the blocked addresses list:
   

If necessary, remove the address by going back to the Security tab.

Manage blockings or authorizations from a Mail Service

To block or authorize senders from a Mail Service:

1. Click here to access the management interface for your product in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in question.
4. Click on the Security tab or, from the left-hand menu, click on Security:
   
5. To add a blocked sender, click the Add address button in the Blocked address box:
   ‍
6. To add an allowed sender, click the Add address button in the Approved address box:
   ‍
7. Fill in the fields as desired and/or according to the formats indicated above.

Alternative

To manage your incoming emails, you can also use email filters (❓: help) or disable email usage (❓: help) for an entire domain (messages will continue to be received).

This guide explains how to view the activity logs for email addresses within an Infomaniak Mail Service.

Introduction

• The logs for your email addresses are available free of charge for the past 19 days.
• Accessing logs for a longer period is subject to a fee:
  • contact Infomaniak support.

View logs from the Infomaniak Web Mail app

Prerequisites

• Have valid access to the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to which the email address is linked.
• Be an Administrator or Legal Representative within the Organization that manages the Mail Service (❓: help).
• You must have permission to view the logs: it is possible that the Mail Service administrator has removed this permission from their admin account

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant email address from the dropdown menu in the left-hand sidebar.
4. Click on General below.
5. Click on View logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search:
   

View logs from Service Mail

To access the Mail Service:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on the mail address in question in the table that appears:
   
4. Click on Logs in the left-hand menu.
5. If necessary, select the relevant email address from the drop-down menu.
6. Choose whether to view the logs of sent or received emails, and specify the date and time.
7. Click on Search:
   

Log Results

Email sending and receiving logs will be presented in a table format.

Hover over the possible ⓘ icon in the Status column to display more information if needed:

This guide explains how to set the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) as the default email provider in web browsers that offer this feature (Brave, Vivaldi, Firefox, etc., with the exception of Safari).

Configure Infomaniak as the default email provider

To configure your browsers to automatically use the Infomaniak email management interface when you click on email links (e.g., mailto: links) and/or when you try to send an email from a web page:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Browser.
4. Click on Set default mail.
5. Follow the instructions provided by the browser (a notification should appear at the top of the window):
   

If you encounter any issues…

To resolve issues with using Mail Infomaniak as your default email client, follow the manual instructions for your preferred browser:

…on Firefox

1. Open Firefox.
2. In the menu bar, enter about:preferences
3. In the sidebar, go to General, then Applications
4. In the "Type and Content" column, select mailto.
5. Click on Always ask and select "ksuite.infomaniak.com" as the email handler.

… on Google Chrome

1. Open Google Chrome.
2. In the menu bar, enter chrome://settings/handlers.
3. In the sidebar, go to Privacy and Security.
4. In the Protocol Manager, authorize and select “ksuite.infomaniak.com” as the default email manager:
   

This guide explains how to create a template for the automatic out-of-office message tool for all your email accounts on the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• A template allows you to create the basic structure of a tool that can then be used by multiple users of the same Infomaniak Mail service, and even customized according to the person who will be using it.
• In the case of an auto-reply template, the template creator chooses the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a template so that it is no longer used.

Create an out-of-office reply template

To create a template:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on Global Configuration in the left-hand menu.
4. Click on the Voicemail menu.
5. Click on ‍ Add a voicemail template:‍
   
6. Fill in the fields and click Add Out-of-Office Template:
   
   • If the Make visible option is enabled (during creation or can also be selected later), the created out-of-office templates will be suggested to users of the email addresses.

Activate a template on an existing email address

You need an existing template to activate it for one or more email addresses:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the Mail Service in question.
3. Click on the boxes to select one or more email addresses in the table that appears.
4. Depending on the screen size, first click on the action menu ⋮ or directly on Apply a voicemail template.
5. Select the template of your choice.
   • Only the templates that are visible are available when activated.
6. Click on the Activate button:
   

This guide presents the Global Security tool, which allows you to verify that the relationships between a domain name and an Infomaniak Mail Service are optimal in terms of security. This involves checking the SPF / DKIM / DMARC records, and the Global Security tool allows you to adjust the configuration if necessary.

Accessing the Global Security diagnostic tool

To access Global Security:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on Global Security in the left-hand menu:
   

Check that the email service is working correctly

Once you are on the Global Security page, review and check the 3 security mechanisms inherent to emails: SPF, DKIM, and the DMARC policy. These settings should be displayed in green:

Click on Edit or Create to configure SPF, DKIM, and DMARC according to the recommendations below to secure your Mail Service against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows the owner of a domain name to specify which servers are authorized to send emails on behalf of that domain. This helps reduce the risk of spam and phishing, as the recipient's email server can verify whether the sender is authorized by consulting the DNS records of the sending domain:

Under these conditions, and if a problem is detected, you will find a Fix button that will allow you to automatically update your SPF record.

If fixing one or the other of the issues mentioned is not possible, it means that the fix must be made to the configuration set up by the owner or technician of the sender's domain name.

If your domain name points to Wix or another provider, the SPF record must be configured with the provider in question.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows you to sign emails when they are sent.

When your domain name (or its DNS zone) is managed elsewhere, you will find the DKIM record to be added to the DNS zone in this section: Global Security > DKIM

You can configure multiple DKIM records on your domain without any limit, unlike DMARC or SPF, which is crucial if you use multiple third-party email providers for your daily communications.

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to specify to other email servers (the email providers of the contacts to whom you send emails) the policy to follow in the event of receiving a "suspicious" email (not authenticated, for example) from your email server (hosted by Infomaniak). In addition, you can be notified of the "incident" by a summary message (called a "DMARC report") providing information on the recent activity of your email related to the domain name.

DMARC requires a valid SPF and DKIM. An assistant guides you through configuring DMARC according to Infomaniak's recommendations, either in simple mode or entirely to your liking in advanced mode (this expert mode allows you to enter the record of your choice):
The corresponding entries (TXT type) will then be automatically applied to the DNS zone of the domain in question (if administratively possible - for example, if the domain is managed within the same Organization).

To check the records in your DNS, you can also use an external and free service like the one mentioned at the bottom of this other guide.

Refer to this other guide if you are looking for information on the fourth item on the Global Security page.

This guide explains how to transfer to Infomaniak email addresses currently hosted by GMX, using an IMAP import tool.

Introduction

• This operation does not affect the data already present in the destination address, nor the data in the source address.
• The entire external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be handled: identical content will only be copied once.
• Consult this other guide if you are looking for alternatives to this IMAP process.

Import your entire email history

1. GMX Prerequisites

• Enable the POP/IMAP/SMTP features that are disabled by default (need help?).

2. Infomaniak Prerequisites

• You must have a Mail Service on your Infomaniak Manager.
• Have a number of available addresses or adjust it if necessary.
• Make sure your email is properly secured
• Create one or more addresses on this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide regarding bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

3. Import GMX email content into Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the IMAP import option.
4. Click on one-time import.
5. Fill in the field on the left with your source email address (the content of which will be copied):
   • username@gmx.ch for example
6. Fill in the field on the right with the password for this same source email address (see prerequisites).
7. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name imap.gmx.ch (or .net, .com, etc. depending on your email address in point 4 above).
   2. Leave the default port (993) and SSL enabled.
8. Click on Confirm.
9. If necessary, enter a second email address that you want to import at the same time.
10. Choose the email address from which to import emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
11. After selecting the desired destination address from the list, click the blue Import Emails button.
12. The copy process has started. You can wait and view the result on the page once the import is complete, or close the window (the import will continue in the background, and you can track its progress - see below).
13. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
14. Tracking is available in the settings of the destination email address, and only on the web app Mail (online service ksuite.infomaniak.com/mail).
15. Tracking allows you to view the import history for the address in question.

4. Adjust the application settings

Once you have taken the necessary steps to ensure that the domain name associated with your email account works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration wizard.

This guide explains how to regain access to Infomaniak services (including manager.infomaniak.com and ksuite.infomaniak.com/mail) if you are experiencing issues with the Infomaniak Authenticator mobile app (iOS/Android app), provided you chose this security method when activating two-factor authentication (2FA).

Before changing your mobile device

If you plan to change the iOS/Android device on which the Infomaniak Authenticator app is installed, before doing so:

• Log in one last time with 2FA to the Infomaniak Manager.
• Remove the security temporarily (or change the verification method to receive a code via SMS, for example).
• Then, on the new device, install and open the Infomaniak Authenticator mobile app tore-authenticate with 2FA via Infomaniak Authenticator !

After changing your mobile device

If it's too late and you haven't followed the method above, still check in the Infomaniak Authenticator mobile app to see if your account is still there; it's possible that you are no longer receiving the notification for the login authorization request (YES / NO).

If your account is displayed correctly in the Infomaniak Authenticator app, then when you open the app, a login confirmation request should appear if you attempt to log in from a browser or Infomaniak service.

If it's too late, and no accounts are displayed in the Infomaniak Authenticator mobile appno other option

1. Click here to access the Infomaniak Manager login page.
2. Enter your username and your usual and correct password:
   
3. When prompted for additional authentication, click on alternative methods:
   
4. Choose to enter one of your backup codes if you downloaded the sheet when activating 2FA.
5. Otherwise, select the last option to request assistance, which will take you to the form where you can submit your identification documents and a selfie for verification:
   
6. Follow the procedure to the end and wait:
   

This guide explains how to sort emails currently present in your Infomaniak inbox or in subfolders, in order to quickly delete specific messages that follow the same structure, classify messages based on their subject or sender, etc.

Introduction

• Unlike the guide Sort incoming emails according to certain criteriaWhile the Infomaniak interface allows you to set up filters that will apply to all future incoming messages, the free Thunderbird software allows you to apply sorting rules to messages that have already arrived and are already present in an email account.

Quickly sort an email account using IMAP

To do this:

1. Install and then open Thunderbird.
2. Configure your Infomaniak email within the application.
3. Open the Tools menu and click on Filters:
   
4. Check the selected address and click on New...
   
5. Configure the filter according to your preferences (here, the rule is that all messages with "ER" in the subject will be moved to the trash):
   
6. Click on OK to return to the list of your filters, then click on Run now:
   
7. The result is immediately visible, as the messages are moved to the trash and disappear from the window.