This guide explains how to create a template for the sorting/filtering tool (conditions that allow you to automatically classify your emails based on certain criteria) for all your mailboxes on the Infomaniak Web app Mail (online service mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by multiple users of the same Infomaniak Mail service, or even personalized according to the person who will use it.
• In the case of a rule template, the creator of the template chooses the condition(s) that will trigger the action, but it is up to the end user, from their Mail, to define the action to be performed (e.g., moving to a specific folder) when they add a rule based on the existing template.
• For privacy reasons, it is not possible to apply sorting rules to multiple email addresses at the same time.
• You can also hide a template so that it is no longer used.

Create a sorting rule template

To create a template:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Configuration in the left sidebar.
4. Click on the Rules tab.
5. Click on Add a rule template:
   
6. Give a name to the template.
7. Define the condition for which the end user can choose the action to trigger.
   • The different conditions available for sorting filters are presented in this other guide.
8. If the Make visible option is enabled (during creation or also possible afterwards), the rule models created will be suggested to users of email addresses that go to their FILTERS AND RULES section.
9. Press Add the model:
   
   • When the user of an email address from the Mail Service on which the rule model has been defined goes to the configuration of their sorting rules, they will be able to choose the model as a basis for work, which will save them from having to reconfigure a potentially complex configuration, and simply choose the action to be performed:
     

This guide explains how to block email addresses or entire domains to no longer receive unwanted mail, or conversely allow addresses to bypass the anti-spam filter of your Infomaniak mailbox to always receive their emails.

Preamble

• In addition to the Infomaniak anti-spam filter which eliminates the majority of unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill as you wish:
  1. blocked senders:
     • blocked emails and domains (blacklist) are then directly treated as spam…
  2. allowed senders:
     • allowed senders and domains (whitelist) will no longer be filtered by the anti-spam filter…
     • the list of allowed senders is only active on the original recipient of each message; if the message is addressed to an address abc@domain.xyz and this is then redirected to def@domain.xyz, the anti-spam filter and the list of allowed senders must be configured for the address abc.
• These lists are specific to the email address on which the operation is performed, but a Mail Service administrator can also apply these lists to the entire Mail Service, via the Global Configuration of a Mail Service.
• These lists are also automatically filled based on your actions on emails at the anti-spam filter level.

Formats that can be used

Replace the example domain (the-spam-domain.xyz) with the one that bothers you and that you want to send directly to the Spam folder:

Block a specific email address

john.example@the-spam-domain.xyz

Block all email addresses from a specific domain

*@the-spam-domain.xyz

Block certain email addresses from a specific domain

*example@the-spam-domain.xyz or john*@the-spam-domain.xyz

Block all incoming emails

*

Manage blocks or authorizations from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage security: if you had been invited to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.

To block or allow senders:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍  at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Security:
   
5. To add a blocked sender (blacklisted), click the Add an address button in the Blocked address box:
   
6. To add an authorized sender (whitelisted), click the Add an address button in the Approved address box:
   
7. Fill in the fields as desired and/or according to the formats indicated above.

You can also block a sender directly from the received e-mail:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon at the top right of the open message.
4. Choose Block the sender to add it directly to the list of blocked addresses:
   

If necessary, remove the address by returning to the Security tab.

Manage blocks or authorizations from a Mail Service

To block or authorize senders from a Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the e-mail address in question.
4. Click on the Security tab or from the left sidebar on Security:
   
5. To add a blocked sender, click the Add an address button in the Blocked address box:
   
6. To add an authorized sender, click the Add an address button in the Approved address box:
   
7. Fill in the fields as desired and/or according to the formats indicated above.

Alternative

To act on your incoming mail, you can also use mail filters. It is also possible to disable mail usage for an entire domain (mail will continue to arrive).

This guide explains how to view the activity logs of email addresses contained within an Infomaniak Mail Service.

Preamble

• The logs of your email addresses are available for free for the last 20 days.
• Consulting the logs over a longer period is payable:
  • contact Infomaniak support.

View the logs from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail app Mail Infomaniak (online service ksuite.infomaniak.com/mail) to which the email address is attached.
• Be Administrator or Legal Representative within the Organization that manages the Mail Service.
• Have permission to view the logs: it is possible that the manager of the Mail Service has removed this right from your admin account.

Then to access the logs from Mail Infomaniak:

1. Click here to access the Web Mail app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on General below.
5. Click on View the logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search.

View the logs from Mail Service

To access the Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears:
   
4. Click on Logs in the left sidebar menu.
5. From the dropdown menu, select an email address (by default, it is the first address of the Mail Service that is selected).
6. Choose to view the logs of sent or received emails, and set the date and time:
   
7. Click on Search.

Log results

The email sending and receiving logs will be presented in the form of a table.

Hover your mouse over the possible icon ⓘ in the Status column to display more information if necessary:

This guide explains how to set the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail) as the default email provider on web browsers that offer this option (Brave, Vivaldi, Firefox, etc. except Safari).

Set Infomaniak email as default

To configure browsers to automatically use the Infomaniak email management interface when you click on email links (e.g., "mailto:" links) and/or try to send an email from a web page:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon in the top right corner.
3. Click on Browser.
4. Click on Set Mail as default.
5. Follow the instructions provided by the browser in use (a notification should appear at the top of the window):
   

If you encounter any issues…

To resolve issues with using Infomaniak Mail as the default email provider, follow the manual instructions for your usual browser:

…on Firefox

1. Open Firefox.
2. In the menu bar, enter about:preferences
3. In the sidebar, go to General, then Applications
4. In the "Type and Content" column, select mailto
5. Click on Always ask and select "ksuite.infomaniak.com" as the email handler.

…on Google Chrome

1. Open Google Chrome.
2. In the menu bar, enter chrome://settings/handlers.
3. In the sidebar, go to Privacy and Security.
4. In the Protocol Manager, authorize and select « ksuite.infomaniak.com » as the default mail manager:
   

This guide explains how to create a template for the automatic message tool when out of office for all your mail on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by multiple users of the same Infomaniak Mail Service, or even customized according to the person who will use it.
• In the case of an out-of-office template, the creator of the template chooses the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a template so that it is no longer used.

Create an out-of-office template

To create a template:

1. Click here to access the management of your Infomaniak Mail Service on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the Infomaniak Mail Service concerned:
   
3. Click on Global Configuration in the left sidebar menu.
4. Click on the Out-of-office menu.
5. Click on Add an out-of-office template:
   
6. Fill in the fields and click Add the out-of-office template:
   
   • If the Make visible option is enabled (during creation or also possible afterwards), the out-of-office templates created will be suggested to users of the mail addresses.

Activate a template on an existing mail address

It is necessary to have an existing template to activate it on one or more mail addresses:

1. Click here to access the management of your Infomaniak Mail Service on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the Infomaniak Mail Service concerned.
3. Click on the boxes to select one or more mail addresses in the table that appears.
4. Depending on the screen size, click first on the action menu ⋮ or directly on Apply an out-of-office template.
5. Select the template of your choice.
   • Only the visible templates are available when activating.
6. Click on the Activate button:
   

This guide introduces the Global Security tool, which allows you to verify that the relationships between a domain name and an Infomaniak Mail Service are optimal in terms of security. This involves checking the SPF / DKIM / DMARC records, and the Global Security tool allows you to intervene in the configuration if necessary.

Access the Global Security diagnostic tool

To access Global Security:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant Mail Service:
   
3. Click on Global Security in the left sidebar:
   

Verify the optimal functioning of email

Once you have arrived at Global Security, familiarize yourself with and verify the three security mechanisms inherent to emails: SPF, DKIM, and DMARC policy. These indications should be displayed in green:

Click on Edit or Create to configure SPF, DKIM, and DMARC according to the recommendations below to secure your Mail Service against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows the owner of a domain name to specify which servers are authorized to send emails on behalf of that domain. This helps to reduce the risk of spam and phishing, as the recipient's mail server can verify if the sender is authorized by consulting the sender domain's DNS records:

Under these conditions and in case of a detected problem, you will find a Correct button that will allow you to automatically update your SPF.

If correcting one or the other of the mentioned issues is not possible, it is because it must be done on the configuration set up by the owner or technician of the sender's domain name.

If your domain name points to Wix or another provider, the SPF must be configured with the relevant provider.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows emails to be signed when they are sent.

When your domain name (or its DNS zone) is managed elsewhere, you will find in this section Global Security > DKIM the DKIM record to add in the DNS zone:

You can configure multiple DKIM records on your domain without a fixed limit, unlike DMARC or SPF, which is crucial if you use multiple third-party email providers for your daily communications.

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to indicate to other mail servers (the email providers of the contacts to whom you send an email) the policy to follow in case of receipt of a "suspicious" email (e.g., not authenticated) from your mail server (hosted by Infomaniak). Additionally, you can be notified of the "incident" by a summary message (called a "DMARC report") providing information on the recent activity of your email related to the domain name.

DMARC requires a valid SPF and DKIM. A wizard allows you to configure DMARC according to Infomaniak recommendations in simple mode or entirely as you wish in advanced mode (this expert mode allows you to enter the record of your choice):
The corresponding necessary entries (type TXT) will then be automatically applied in the DNS zone of the concerned domain name (if administratively possible - domain managed in the same Organization, for example).

To verify the records within your DNS, you can also use an external and free service like the one mentioned at the bottom of this other guide.

Refer to this other guide if you are looking for information on the fourth point of the Overall Security page.

This guide explains how to regain access to Infomaniak services (manager.infomaniak.com and ksuite.infomaniak.com/mail in particular) in case of issues with the kAuth mobile app (application for iOS/Android smartphone or tablet) if this is the security method you chose during 2FA activation (two-factor authentication).

Before changing your mobile device

If you plan to change your iOS/Android device on which the kAuth app is installed, before doing so:

• Log in one last time with 2FA on the Infomaniak Manager.
• Remove security temporarily (or modify the verification method to receive a code by SMS, for example).
• Then on the new device, install and open the kAuth mobile app to re-authenticate with 2FA via kAuth!

After changing your mobile device

If it's too late and you haven't followed the method above, check in the kAuth mobile app if your account is still present; it may be that you no longer receive the connection authorization request notification YES/NO and in this case:

1. Open the kAuth mobile app (application for iOS/Android smartphone or tablet) on your device.
2. Tap on the account in question.
3. Note the temporary code displayed.
4. Enter this code on the login page for the Manager.
5. Once logged in, deactivate two-factor authentication.
6. Then reconfigure two-factor authentication by choosing kAuth and adding your account to the mobile device which will reactivate the notifications.

If it's too late, and no accounts are displayed in the kAuth mobile app, there's no need to call Infomaniak or add your account in the app (without having followed the first explanation at the top of this guide), the registration will loop since a code will be requested...

And in this case, no choice, you will need to provide a number of security elements manually or via the Infomaniak Check (kCheck) app to regain access to your account:

1. Click here to access the Infomaniak Manager login page.
2. Enter the username and correct password.
3. When prompted for additional authentication, click on alternative methods:
4. Choose to enter one of your recovery codes if you had downloaded the sheet during 2FA activation:
5. Otherwise select the last option to request assistance to access the form allowing you to submit your identity documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide explains how to sort emails currently present in your Infomaniak inbox or in subfolders, for example to quickly delete specific messages with the same structure, classify messages by subject or sender, etc.

Preamble

• Unlike the guide Sort incoming emails based on certain criteria which details how to set up, from the Infomaniak interface, filters that will apply to all future incoming messages, it is possible with the free software Thunderbird to apply sorting rules to already received and already present messages in an email account.

Quickly sort an IMAP mailbox

To do this:

1. Install and then open Thunderbird.
2. Configure your Infomaniak mail within the application.
3. Open the Tools menu and click on Filters:
   
4. Check the selected address and click on New...
   
5. Configure the filter according to your preferences (in this case the rule is that all messages with the subject containing ER will be moved to the trash):
   
6. Click on OK to return to the list of your filters and then click on Run now:
   
7. The result is immediately visible as the messages are moved to the trash and disappear from the window.

This guide covers data protection regulations in Switzerland and Europe, and the measures taken by Infomaniak to secure your customer data and data within Web Hosting and Mail Services.

Understanding the difference between data security and data confidentiality

Data security aims to prevent any unauthorized access to your information. It relies on measures such as encryption, firewalls, or VPNs. A security breach can have disastrous consequences: imagine a hacker stealing your entire customer database and demanding a ransom to recover it. This type of attack – ransomware – can paralyze a business overnight.

Data confidentiality concerns who can access your information and how it is used. Even if your data is secure against hacking, it can be collected, analyzed, and resold… legally.

Example: you carefully store your customers' information, but unbeknownst to you, a service you use shares – anonymously – this data with third parties. Result? Your competitors can obtain valuable analyses of your market and target your own customers without ever needing to hack.

LPD & GDPR

In Switzerland, the LPD (Federal Data Protection Act) and nLPD (for the "new Law" in effect since September 2023) protect the confidentiality of residents by regulating the collection and processing of personal data by organizations.

On the other hand, the GDPR (General Data Protection Regulation) of the EU, in effect since May 2018, influences global companies processing the data of European residents, including in Switzerland. While the LPD applies to the data of Swiss residents, the GDPR concerns that of EU residents. Swiss companies managing European data must comply with the GDPR requirements, including the designation of a Data Protection Officer and the conduct of Impact Assessments in case of risky processing.

Your role as an Infomaniak Client

Regarding the data you host that belongs to you — and especially if it contains personal data of your visitors, contacts, or customers — it is your responsibility to ensure its compliance.

When processing this personal data, it is essential to inform users about the purpose and methods of this processing. This is usually done through a privacy policy or a data processing agreement (DPA).

Agreement between data controller and processor

A DPA (Data Processing Agreement), called in German AVV (Auftragsverarbeitungsvertrag), in Italian ATD (Accordo di Trattamento dei Dati) and in Spanish CTA (Contrato de Tratamiento de Datos), translates to Data Processing Agreement or Personal Data Subprocessing Contract.

It is a mandatory contract provided for by the GDPR between a data controller and a processor. It defines the purpose, duration, and nature of the processing, as well as the obligations and security measures. Its objective is to protect the personal data entrusted to a service provider.

This GDPR certificate (in PDF format) can be generated and downloaded from the Manager (accessible to organization users who are owners or administrators):

1. Click here to access DPA management on the Infomaniak Manager (need help?).
2. Click the Generate button to download the customized PDF document:
   

Here are some tips on this subject:

It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of your data on your side. As a host, Infomaniak acts as a subcontractor for your GDPR obligations. In this context, its privacy policies and cookie usage, as well as its terms and conditions, provide the necessary guarantees regarding its compliance as a subcontractor.

Infomaniak's Role

Like companies that work with user data, Infomaniak must comply with the LPD and, because some of its users are European citizens, the GDPR as well:

• the data privacy policy details the data that Infomaniak retains to provide and execute its services
• the policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data

This guide explains how to copy the content of an Infomaniak email address (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to another of your existing addresses at Infomaniak, thanks to the Infomaniak import tool!

Preamble

• The operation does not affect the data already present on the destination address, nor that of the source address.
• Any duplicates are managed: identical content will only be copied once.
• It is possible to specify a second address to import during the same process.
• If necessary, refer to this other guide to import messages from an external email provider other than Infomaniak.

Copying emails from one account to another

To import the content of another email address:

1. Go to the address https://import-email.infomaniak.com/.
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to an email address attached to the Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the account you are using.
3. Click on single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address (click here to verify that you are using the correct password and if necessary, modify the password of your email address).
6. Click on Confirm:
   
7. If necessary, enter a second email address to be imported at the same time:
   
8. Choose which email address to import the emails to; the drop-down menu lists the email addresses currently attached to your Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the Infomaniak account with which you are logged in:
   
9. It is obviously impossible to copy emails to the same address:
   
10. After selecting the desired destination address from the list, click the blue button Import emails:
    
11. The copy begins and continues in the background, you can close the window that appears.
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.

This guide explains how to activate the Infomaniak anti-spam filter, which significantly reduces the number of unsolicited messages that can reach your Infomaniak email address if you share it with third parties.

Preamble

• Spam is unsolicited mail, often of an advertising or fraudulent nature, aimed at promoting products, services, or carrying out online scams; fortunately, Infomaniak has implemented strategies to combat this form of digital pollution.
• Thanks to the anti-spam filter, the messages you genuinely want to see quickly will no longer be buried among dozens of other unwanted messages, as the latter will be automatically placed in a special folder, the Spam folder (or in the spam destination folder - see below) and then automatically deleted after 30 days.
• Moreover, the filter is automatically activated when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.

Activate the option from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage the filter: it is possible that the Mail Service manager has revoked this right from their admin account.

To access your Infomaniak mail settings:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon in the top right corner.
3. Check or select the relevant email address in the dropdown menu of the left sidebar.
4. Click on Filters and rules:
   
5. Activate the spam filter option, the effect is immediate (wait for the on-screen confirmation message); in this case, all future messages with a header indicating a high spam score (and blocked senders) will go to the Spam folder:
   
6. Simply click the toggle switch again to deactivate the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score.

Activate the option from a Mail Service

To access your Infomaniak mail settings:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the relevant email address in the displayed table.
4. Click on Filters in the left sidebar.
5. Activate the spam filter option, the effect is immediate:
   
6. Simply click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/email client if it supports reading this type of header).

Note that you can activate it in bulk on multiple addresses at the same time.

Customize the anti-spam filter

Modify the location of spam

You can choose the default location of the folder where messages considered as spam will be automatically placed (similar to special IMAP folders).

Where you have activated the spam filter:

1. Click on Modify:
   
2. Click on the folder name to choose another one (create a new one in advance if necessary):
   
3. Click on the Validate button:
   

Report a filtering issue or manually block senders

Report unfiltered Spam or an email filtered when it is not Spam (false positive): refer to this other guide on this subject.

You can also specify in advance which senders should always go to the Spam folder (or vice versa, if they should not be filtered): refer to this other guide on this subject.

For added security, enable the external mail mention.

This guide explains how to enable or disable the Infomaniak ad filter that automatically sorts emails detected as Newsletters or activity notifications into specific folders.

Preamble

• The filter…
  • … is automatically enabled when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.
  • … allows you to focus on relevant and important emails, which improves your productivity by reducing distractions from ads and spam.
  • … helps keep your inbox cleaner and better organized by separating advertising emails, which facilitates the management of important emails.

Enable the option from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage filters: it is possible that the Mail Service manager has removed this right from their admin account.

To access your Infomaniak mailbox settings:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍‍ in the top right corner.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on ‍ Filters and rules:
   
5. Enable the ad filter option, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Enable the option from a Mail Service

To access your Infomaniak mailbox settings:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears
4. Click on Filters and rules in the left sidebar menu
5. Enable the ad filter option, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Note that you can activate it in bulk on multiple addresses at the same time.

Customize the advertising filter

Email location

In the same place (point 5 in the images above), by clicking on Modify, you can choose the default location of the 2 folders in which the messages will be automatically placed (similar to the special IMAP folders).

Infomaniak tools, such as the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or the interfaces Calendar, Contacts, kSuite… can be displayed in light mode or dark mode ("dark mode"), including based on the settings of your current operating system:

Enable a manual mode

To manually choose a dark or light display, without relying on a possible different display on the operating system side:

1. Click here (or on the pill with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
    
2. Click on Appearance in the left sidebar.
3. Click on Light to apply the light mode:
   
4. Click on Dark to activate the “dark mode”.

Enable automatic mode

The automatic mode is based on the settings of your operating system (macOS / Windows...):

1. Click here or on the pill with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
2. Click on Appearance in the left sidebar.
3. Click on the Automatic mode:
   

Then, if you wish to modify the light or dark theme of your computer, so that the Manager's automatic mode takes into account your preferences…

... on macOS

1. Click on System Preferences...
2. Click on Appearance.
3. Choose the desired mode on the right:
   

... on Windows

1. In the Start menu, go to Settings > Personalization.
2. Select Colors, then Choose your mode:
   
3. You can choose between Light, Dark or Custom.
   • If you select Custom, you will be able to choose a default Windows mode and a different default application mode.

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system preferences, thus providing a consistent visual experience between mobile applications and login / account creation.

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Install a progressive web app (PWA)

A Progressive Web App (PWA) is an application designed for the Web and offers an experience similar to that of a mobile application. PWAs are fast and offer many features available on mobile devices. For example, they can work offline and send notifications.

Download the Infomaniak Calendar app (PWA)

1. Click here to access the Infomaniak Calendar Web app (online service ksuite.infomaniak.com/calendar).

2. Click on the icon specific and dedicated to PWAs in the browser's address bar:

On some devices, you need to choose the option “Add to Home Screen” to be able to “create” the standalone application.

Remove the Infomaniak Calendar application

1. Open the previously created application.
2. Click on the action menu ⋮ .

3. Click on Uninstall:

This guide presents the email authentication mechanisms and the ways to resolve the Sender Mismatch error.

Preamble

• The "Sender Mismatch" error occurs when the address used to send an email does not match the authentication address used when connecting to the SMTP server.
• This error is related to two specific elements:
  • The Return-path (also called "envelope sender"), which is used by the mail server to manage returns and delivery errors,
  • and the From header, which is the sender's address visible to the recipient in the message.

Resolve the Sender Mismatch error

Technically, when sending an email via a mail software/client, you must authenticate using a username (= your email address) and a password.

If, after authentication, the sender's address specified in the "From" header or in the "Return-path" is different from the address used for authentication, the Infomaniak server may consider this an attempt at forgery. It is this inconsistency that triggers the "Sender Mismatch" error.

To correct this error:

• Check that the email address used for sending is the one you authenticate with (or a valid alias).
• Do not modify the Return-path or From header to another unauthorized address (if necessary, refer to this other guide to test another mail application or to correctly configure your current mail software/client).

This guide details the steps to take when you want to “release” the management of an email address that is currently “limited” by the use of an Infomaniak account with the same name.

Preamble

• For example, the email address benevol on the Mail Service example.xyz will no longer be shareable with other users from the moment an Infomaniak account is created with a login ID in the form of the email address benevol@example.xyz.
• Therefore, a procedure exists for the administrator of a Mail Service to activate the release of the corresponding Infomaniak account if necessary.
• The corresponding email address, previously attached and readable, will no longer be, but the account data is not deleted.
  • Only the login address must be proposed in a different form by the user in question.

Request the release of the blocking Infomaniak account

To activate the deletion of the login ID when it is identical to an email address that can no longer be shared, the administrator of the Mail Service must go to the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears.
4. Under the General tab, it is possible to see the users who consult this address, and among them, the corresponding user is found.
5. Click the Add button in the Users section (an operation that is not currently possible):
   
6. In the right-hand sidebar, the assistant for releasing the address opens; click the radio button to activate the operation.
7. Click Continue:
   
8. Confirm the user disconnection operation:
   
9. The linked user disappears from the users page:
   
10. In parallel, they receive an SMS similar to the example below, on the phone number they provided when they signed up:
    
11. This SMS indicates the procedure to follow to reconnect to their Infomaniak account with another email address of their choice (see below).

Recover access to the Infomaniak account

To be able to log back into your Infomaniak account now that access is no longer possible with the old email address, the Infomaniak account user must go to the address mentioned in the SMS:

1. Click here to access the login page.
2. Enter the username specified in the SMS (usually the initials of your account and a sequence of numbers).
3. Enter the usual password (it has not changed):
   
4. Enter the new requested information:
   
5. You will be logged back into your account: