This guide is for you if you encounter the error The web host does not exist when visiting the address of a site on an Infomaniak Web Hosting.

Preamble

• This type of error usually occurs because your domain name is not correctly linked to your site (your domain name is probably pointing to the wrong IP address or is misconfigured).
  • Example: a domain abc.xyz that is misconfigured and would point to an IPv4 Starter hosting and to a shared hosting in IPv6…

Resolve a Domain - Website Linking Issue

To get your site back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by entering the IP address of your hosting.
  • Any DNS addition/modification can take up to 48 hours to propagate.

To do this, the easiest way is to use the Infomaniak DNS Diagnostic Tool to automatically correct the pointing, by previously grouping the products in the same Organization if necessary.

This guide explains how to prevent cyber attacks and how to avoid a website hack for the website you manage.

The role of the host

Infomaniak's job is to provide quality hosting, so it is crucial to respond extremely quickly to the various attacks that any Internet actor may be subject to. Infomaniak therefore does everything possible to take the maximum of precautions against hacking, notably by keeping the different versions of the technologies used up to date.

In the event of a proven hack, if it is possible to trace back to the author and the machine has been compromised due to a security flaw on Infomaniak's part, if the integrity of the servers is at stake, Infomaniak takes matters into its own hands.

The role of the site owner and the webmaster

If the hacking of your site is your responsibility (an outdated script, a security patch that has not been applied, etc.), Infomaniak contacts you to warn you of a problem that will need to be resolved quickly. Some organizations like Saferinternet can also suspend the domain name upstream, which will deactivate the site but also the email.

Infomaniak cannot counter exploits related to a bug in your PHP code or other. If the hacking is not detected, you will generally notice the intrusion quite quickly through suspicious elements in your pages or by receiving numerous error emails.

It is therefore your responsibility to take care of the evolution of your website over time and not to let it "die" in a corner, even if it means calling on a webmaster whose job it is.

Infomaniak recommendations

1. Regularly update all your web applications (WordPress, Joomla, Drupal, ownCloud, etc.).
2. Keep the PHP version of your site on Infomaniak servers up to date.
3. Keep your site up to date by migrating to new offers when they are proposed to you.
4. ‍Add a protection system on your contact forms (captcha, etc.) and on any "recommend to a friend" tools (tell-a-friend...).
5. Regularly run an antivirus analysis of the hosting.
6. Monitor the vulnerability detection tool.
7. Remove anything you have not developed yourself and for which the author has not provided an update/correction for several months.
8. Make a regular backup of your site (refer to this other guide if you use WordPress) when everything is fine and keep it safe (as automatic backups are only kept for a few days and this is sometimes not far enough back to go back after you notice an intrusion).
9. Consult ibarry.ch.

If a problem has occurred...

1. Change the passwords of your Web applications, your FTP accounts and your databases by previously checking that no virus is on your computer.
2. Restore a backup but update immediately what can be updated as soon as the restoration is complete.
3. If you encounter a problem with third-party software, contact its publisher or a Partner and refer to the support policy as well as section 11.9 of the Infomaniak Terms of Service.

The CGID module for Apache has been disabled on Infomaniak's shared web hosting offers.

If necessary, you should consider changing your plan to a Cloud Server if you are currently on a shared web hosting plan. This can be done transparently: refer to this other guide on the subject.

This guide concerns YAZ, a software library used to implement the Z39.50 protocol, an information retrieval protocol that allows communication between different library management systems (LMS) such as PMB, widely used in France.

Infomaniak for efficient library management

On Infomaniak Web Hosting, PMB is supported and YAZ is enabled by default.

However, if you encounter errors such as Call to undefined function yaz_connect() it will be necessary to open ports via the Manager. Port 210 is the standard port used for Z39.50 communications, but do not hesitate to consult the documentation of your applications.

For old Infomaniak hosting plans, consider changing your offer.

This guide explains how to increase the max_children value on Cloud Server to increase the number of simultaneous PHP processes that can be used by your site. This will be very useful for resolving infinite page loading issues on your site.

Preamble

• By default on all hosting, the max_children limit is set to 20.
  • Although it is possible to increase this value from the Infomaniak Manager, the max_children limit is automatically adjusted based on the configuration of your Cloud Server.
  • To increase this limit on shared hosting, migrate to Cloud Server.
• To understand how to accurately calculate the necessary max_children, refer to this article on the subject.

Increase the max_children value

Prerequisites

• Ensure that you have the necessary resources on the Cloud Server.
• Ensure that all resources of the Cloud Server are not being used; if it turns out that they are fully used, increasing the max_children value will have no effect (Modify the resources of the Cloud Server).
• Monitor the resources of your server, in case the resources of your server are reached, it will be necessary to check the optimization of the processes and your site before considering increasing the value max_children.
• Consult the PHP error reports from the /ik-logs folder (master process php logs - file name: php-fpm.log) to verify if the "max_children" limit has been exceeded... example of error: [05-Jul-2024 09:08:58] WARNING: [pool www.infomaniak.ch] server reached max_children setting (20), consider raising it

To access the management of PHP / Apache parameters of the site for which you need to increase the max_children value on Cloud Server, refer to this other guide.

You will be able to...

• … choose a new max_children value:
  

Limits depending on the server

Limit of max_children depending on the resources of the Cloud Server:

This guide is for you if you wish to perform vulnerability tests on your site / server hosted by Infomaniak.

Tolerated and restricted

You are free to perform vulnerability tests (SQL injection, XSS, etc.), intrusion, or penetration testing (pentest) on your Infomaniak hosting only under the following conditions:

• ... between 9 AM and 5 PM CET
• ... from Monday to Friday
• ... with the minimum number of attack packets regardless of the software used (AppScan for example)
• ... without ever performing a single DoS or DDoS (Denial of Service) attack
• ... by respecting the Infomaniak Terms of Service, in particular the shared framework of the services

This guide explains how to optimize the caching of web resources using HTTP headers.

Preamble

• A good caching strategy can significantly improve the performance of your site by avoiding the unnecessary retransmission of unchanged files.
• Web caching relies on two complementary mechanisms:
  1. The cache validity period (via the Expires header) which indicates how long a resource can be reused without contacting the server.
  2. Conditional validation (via the Last-Modified/If-Modified-Since headers) which allows checking if a resource has changed before re-downloading it.

Configuring the cache duration with Expires

The Expires header allows specifying a duration during which the browser can directly reuse resources from its local cache. Here is how to configure it in your .htaccess file:

1. Create or open the .htaccess file at the root of your site (usually in /web or /sites/domain.xyz).

2. Add the configuration of the expires module:

   <IfModule mod_expires.c>

3. Define the appropriate cache durations for each type of resource:

   ExpiresActive On
   ExpiresByType text/html "access plus 1 week"
   ExpiresByType image/jpeg "access plus 1 month"
   ExpiresByType text/css "access plus 1 month"
   ExpiresByType application/javascript "access plus 1 month"

   These directives mean that:

   • HTML pages will be cached for one week.
   • JPEG images, CSS files, and JavaScript will be kept for one month.

   Adjust these durations according to the frequency of updates to your resources.

4. Close the configuration section:

   </IfModule>

Conditional validation with Last-Modified

Even when a resource has expired in the cache, it is not always necessary to completely re-download it. The conditional validation mechanism allows the browser to check if its cached version is still up-to-date. This process works as follows:

1. The server automatically sends a Last-Modified header with each resource, indicating its last modification date.
   • Apache handles this natively for static files - no additional configuration is required.

2. When the browser requests the resource again, it sends an If-Modified-Since header containing the date it has in cache:

   GET /resource HTTP/1.1
   Host: www.example.com
   If-Modified-Since: Wed, 21 Oct 2015 07:28:00 GMT

3. The server compares this date with the actual file modification date:
   • If the file has not changed, it simply returns a 304 Not Modified code, thus saving bandwidth.
   • If the file has been modified, it returns the new version with a 200 OK code.

This guide explains why an FTP account (and most of the time Web Hosting as well) can suddenly become blocked.

Preamble

• Infomaniak uses an antivirus solution on all shared servers to combat the sending of viruses via FTP and scripts.
• The antivirus allows for the detection of:
  • potential FTP account hacks
  • the intentional or unintentional sending of files (WordPress themes, fraudulent modules, etc.) containing malicious code lines or inclusions

Detection of malicious file

The antivirus scans all files sent under 1 MB to prevent any upload of viruses / spam scripts / etc.

If a suspicious element is detected, the FTP account password is automatically changed and the incriminating files on the server are locked (FTPban).

The FTP server then sends the FTP client a message of the type

550 Virus Detected and Removed: botnet.infomaniak.5.UNOFFICIAL

or

550 Virus Detected and Removed: winnow.botnet.ff.trojans.15900.UNOFFICIAL

What to do if the account is blocked?

If your FTP account is suddenly blocked, you will receive an email; follow the procedure indicated in it to unlock the situation. In particular:

• Clean your site and analyze what you wanted to send to the server.
• Check if the web applications and CMS you use are up to date:
  • The cause of most hacks comes from a security deficit in outdated web applications or weak passwords.

Resolve the problem definitively

To prevent your site from being hacked and blocked again, perform the following actions:

• Update the web applications (WordPress, Joomla, etc.) and extensions used.
• Delete unused web applications.
• Change the password of all your FTP accounts.
• Change the passwords to access web applications (WordPress, Joomla, etc.).
• Change the password of MySQL database users.
• Delete MySQL database users that you are not using.
• Use a different, complex password each time, with at least 8 characters.
• Run a manual antivirus scan on your hosting.
• Install and use an up-to-date antivirus (regardless of the operating system).
• Refer to this other guide if you are looking for information on monitoring and resolving vulnerabilities in hosted scripts.

This guide details the use of Perl or Python scripts on Infomaniak hosting and the management of their modules.

Prerequisites

To run Python or Perl scripts via Apache on Cloud Server, the interpretation of files with the extensions .py and .pl is not active by default.

Using your FTP software/client or the Web FTP, add and adapt the following directive in the .htaccess file located in the folder containing your scripts:

AddHandler cgi-script .pl .cgi .py
Options +ExecCGI

Installation of additional modules

On a Cloud Server, you have the possibility to install third-party libraries that are not present by default.

Python

• The installation is done through PIP, which is a package manager used to install and manage packages written in Python.
• Infomaniak offers PIP and PIP3 via the Fast Installer tool.
• Once PIP is installed, you will be able to install Python modules by specifying --user during the command. For example:

• pip3 install mysql-connector-python --user

Perl

• The addition of Perl modules is also done via SSH (console). It is necessary to install them in the user directory and to define the full path within the scripts.

Important technical information

• Interpreter Path: /usr/bin/python
• Extensions: Scripts must have the extension .pl, .cgi or .py.
• Limitations: The mod_python module is not supported.

Error Resolution (CGIWrap)

If you encounter the following error when loading an image:

CGIWrap Error: Execution of this script not permitted
Request Data:Extra Path Info: /dossier/.../image.PL.12.34.gif

The server interprets the file as a script because it contains ".PL" (or .PY) in its name.
Solution: Simply rename the file to remove this mention (example: image-12-34.gif).

This guide explains how to resolve an issue with importing a .csv file into a MySQL table. The proposed alternative is to read the CSV file line by line with PHP and insert the data into the MySQL database.

Disabled “LOAD DATA LOCAL INFILE” function

The LOAD DATA LOCAL INFILE function allows importing a CSV file directly into a MySQL table. However, this feature is often exploited by attackers to gain unauthorized access to sites hosted on servers that accept it.

To prevent any security risks and protect customer data, Infomaniak has disabled the LOAD DATA LOCAL INFILE function. Users who import their CSV files via phpMyAdmin (without checking the “CSV via LOAD DATA” option) are not affected.

Here is an alternative method to import CSV-formatted data into a MySQL table. The example below shows how to properly handle errors when opening the CSV file and inserting data into the database.

This script uses mysqli to connect to the database and prepared statements to insert the data. This ensures better security, optimal compatibility with recent versions of PHP, and simple integration into your project, whether in an existing script or a new file located in the /web directory:

$fileName = "data.csv";

// Connect to MySQL database using mysqli
$link = new mysqli("localhost", "username", "password", "database");

// Check database connection
if ($link->connect_error) {
   die("Connection failed: " . $link->connect_error);
}

// Open the CSV file for reading
if (($handle = fopen($fileName, "r")) !== FALSE) {

   // Read each line of the CSV file
   while (($data = fgetcsv($handle, 1000, ";")) !== FALSE) {

       // Prepare the SQL query dynamically
       $query = "INSERT INTO `test` VALUES (" . str_repeat('?,', count($data) - 1) . "?)";
       $stmt = $link->prepare($query);

       // Check if query preparation was successful
       if ($stmt === FALSE) {
           die("Query preparation failed: " . $link->error);
       }

       // Bind parameters (assuming all columns are strings)
       $types = str_repeat('s', count($data));
       $stmt->bind_param($types, ...$data);

       // Execute the query
       if (!$stmt->execute()) {
           die("Query execution failed: " . $stmt->error);
       }

       // Close the statement
       $stmt->close();
   }

   // Close the CSV file
   fclose($handle);

} else {
   echo "Error: unable to open the file.\n";
   exit(1);
}

// Close the database connection
$link->close();
?>

Get help

Unfortunately, it is not possible to specify exactly where in the script these lines of code should be inserted.

If this method causes issues (for example, when importing multiple CSV files simultaneously without an error message), it is possible that the table structure or field indexing is the cause. In this case, contact your webmaster for verification.

Also refer to the official PHP documentation regarding the fgetcsv() function.

This guide helps you protect the reputation of your domain name, to maintain the trust of Internet users and service providers in your website or business, thereby facilitating the smooth operation of your email.

The web reputation

There are different types of reputation on the Internet, including personal reputation, corporate reputation, and domain reputation.

Domain reputation is essentially a score that determines how email systems decide what to let through to users' inboxes. Fundamentally, the reputation of your domain is a measure of the health and legitimacy of your domain. This reputation can be influenced by the security of your email and website.

For example, the reputation of a domain can decrease if…

• … the site visible at the domain address is hacked, leading to the mass sending of fraudulent emails,
• … the domain's email is exploited for the involuntary sending of spam.

If the reputation of your domain remains poor, your emails may be marked as spam and not reach their intended audience. This can harm email deliverability (see this other guide in English on this topic).

Improving domain reputation

By following these few tips, you can improve the reputation of your domain and, for example, boost all your email marketing efforts:

• Set up and verify SPF, DKIM, and DMARC records that help protect your domain from identity theft attacks.
• Check the reputation of your domain with tools such as Google Postmaster Tools, Sender Score, Microsoft SNDS, McAfee or Talos Intelligence and identify potential issues.
• Only send emails to users who have chosen to subscribe!
• Get trusted links or backlinks…

See this other guide about RBLs.

This guide will help you if, for example, you want to deploy a package like pymysql and it requires a Python version higher than the default one provided on your hosting.

Preamble

• Anaconda is a free and open-source distribution of the programming languages Python and R; it aims to simplify package management and deployment.
• It is recommended to use Miniconda (a lightweight version of conda); it installs in your user space, avoiding any conflict with the system Python and not requiring administrator rights.
• Refer to the official documentation; this guide requires technical knowledge, therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

1. Download the installer

For example, the 64-bit Linux version for Python 3.11.

user@server:~$ wget https://repo.anaconda.com/miniconda/Miniconda3-py311_23.10.0-1-Linux-x86_64.sh
--2024-03-10 12:00:00--  https://repo.anaconda.com/miniconda/Miniconda3-py311_23.10.0-1-Linux-x86_64.sh
Resolving repo.anaconda.com... 104.16.131.3, 104.16.130.3
Connecting to repo.anaconda.com|104.16.131.3|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 72787200 (69M) [application/x-sh]
Saving to: ‘Miniconda3-py311_23.10.0-1-Linux-x86_64.sh’

Miniconda3-py311_23.10.0-1-Linux-x86_64.sh  100% [===================>]  69.42M  --.-KB/s    in 0.3s

2. Check the integrity (SHA256 Hash)

user@server:~$ sha256sum Miniconda3-py311_23.10.0-1-Linux-x86_64.sh
6c714a33ea348303f909194246990422e698889417d74b9714856b3e9a7e6c3a  Miniconda3-py311_23.10.0-1-Linux-x86_64.sh

3. Run the installation

The -b argument allows for a silent installation. By default, Miniconda will install in ~/miniconda3.

user@server:~$ bash Miniconda3-py311_23.10.0-1-Linux-x86_64.sh -b
PREFIX=/home/clients/your_client_hash/miniconda3
Unpacking payload ...
Collecting package metadata (current_repodata.json): done
Solving environment: done
Executing transaction: done
installation finished.

4. Initialize and activate Conda

To use conda immediately and with each SSH connection:

user@server:~$ ~/miniconda3/bin/conda init bash
no change     /home/clients/your_client_hash/miniconda3/condabin/conda
...
modified      /home/clients/your_client_hash/.bashrc

user@server:~$ source ~/.bashrc

5. Install a package (example: pymysql)

Once activated, the (base) prefix appears before your command prompt. You can then install your tools without sudo or --user.

(base) user@server:~$ python -V
Python 3.11.5

(base) user@server:~$ pip install pymysql
Collecting pymysql
  Downloading PyMySQL-1.1.0-py3-none-any.whl (44 kB)
Installing collected packages: pymysql
Successfully installed pymysql-1.1.0

This guide details the compatibility of Infomaniak web hosting with IPv4 and IPv6.

Preamble

• Infomaniak supports both IPv4 and IPv6, thus ensuring optimal connectivity for all users.
• Only Starter (free) hosting and old hosting plans are not compatible: upgrade to a Cloud Server or shared hosting.
• Compatibility with IPv4 and IPv6 means that the Infomaniak hosting service allows websites to be accessible to users using both IPv4 and IPv6 addresses.
• This ensures that your site can be visited by all types of devices and networks, providing an optimal experience for your users, regardless of the protocol they use to connect to the Internet.

IPv4, or Internet Protocol version 4

This is the first version of the Internet Protocol widely used since the 1980s. It uses 32-bit IP addresses, which allows identifying and locating devices connected to the Internet. However, with the exhaustion of IPv4 addresses, it has become necessary to develop a new version (read below):

• Example of an IPv4 address: 192.168.0.1
• In this example, the IPv4 address consists of four groups of numbers separated by dots…
  • Each group can contain a number from 0 to 255.
  • The address 192.168.0.1 is often used to represent a local IP address in a private network.
• Find the IP of your website: refer to this other guide…
• Obtain the public IP of your current Internet connection: https://chk.me/ip

IPv6, or Internet Protocol version 6

This is the latest version of the Internet Protocol introduced to solve the problem of IPv4 address exhaustion. IPv6 uses 128-bit IP addresses, offering practically unlimited address space. It also provides enhanced features such as security, quality of service, and automatic address configuration:

• Example of an IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
• In this example, the IPv6 address consists of eight groups of numbers and letters separated by colons…
  • Each group can contain a hexadecimal number from 0 to FFFF.
  • The IPv6 address is much longer than the IPv4 address, thus offering a much larger address space.

This guide explains how to set up a WordPress multisite network to manage multiple sites from a single WordPress Infomaniak installation, with URLs like site1.domain.xyz, site2.domain.xyz, or even domain1.com, domain2.com, etc.

WordPress multisite installation

To get started:

1. Install WordPress via Infomaniak on your hosting space with a main domain name:
   
   • This first WordPress site must be reachable and functioning correctly:
     
2. Connect via FTP.
3. Edit the wp-config.php file of this first WordPress site.
4. Above the line "/* That's all, stop editing! Happy blogging. */" (#94) copy-paste the code define('WP_ALLOW_MULTISITE', true); :
   
   
    
5. Save your changes.
6. Then log in to the administration of your WordPress site.
7. Temporarily deactivate all WordPress plugins:
   
8. Go to the TOOLS menu to create a Network:
   
9. Choose the method for creating your different WordPress sites (on subdomains)…
10. Click the installation button:
    
11. Add the instructions that appear on the screen to the wp-config.php and .htaccess on the server.
12. After reconnecting to your WordPress, you will get a new "My Sites" menu where you can add and manage your different sites on the same network:
    
13. Reactivate your deactivated plugins.
14. On the Manager, add an alias to your site in the form *.your-domain-here (the asterisk allows you to create a wildcard alias) with DNS update so that the correct CNAME is automatically added to the zone:
    
15. Install or update your SSL certificates:
    
16. When you create a new site within the network, for example by naming it home2, it will then be accessible via home2.domain.xyz and so on:
    

This guide covers the support of secure hash functions (including SHA-256) by Infomaniak servers, as well as the emphasis on the security of SSL/TLS certificates using CSRs generated with SHA-256.

SHA-256 hashing algorithm

The cryptographic hash function SHA-1 is compatible and Infomaniak servers also support the SHA-256 function, which is useful for PayPal and SaferPay (SIX).

The CSRs (certificate signing requests) are in SHA-256 and not in SHA-1.

This guide explains how to display the IP address of a site on your Web Hosting.

Preamble

• The IPv4 address is generally the same for each of the sites on the hosting (unless you have acquired a dedicated IP).

Display the IP address of your site

The IP address is specified on the hosting management page (Starter or containing multiple sites):

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Then click on the chevron to expand the Information section of this hosting.
4. The IPv4 address is displayed on the page:
   
5. The IPv6 address is also displayed in the case of paid hosting:
   

This guide details the "502 Bad Gateway" errors that can be encountered when visiting a website.

Preamble

• The 502 Bad Gateway error occurs when the server acting as a gateway between the browser and the origin web server receives an invalid response.
• This error can be caused by an overloaded web server, communication issues between a CDN and the hosting web server, or a misconfigured proxy server.
• Sometimes, the error can be caused by a bad entry in the DNS server.

Troubleshooting steps

To resolve the 502 Bad Gateway error, you often need to proceed by elimination:

• Check if the server is temporarily overloaded: simply reload the page after a few minutes for the error to disappear.
• Clear the browser cache.
• Try from another browser.

This guide explains how to change the URL of your website from the Joomla app installed on your Web Hosting Infomaniak (only in the case where you have installed Joomla via the dedicated tools offered by Infomaniak).

Prerequisites

• The domain name you wish to use must first be added as an alias to the main domain on the site in question.

Change the Joomla domain name

To change the address of the site created with Joomla to another domain name that already appears in the same Organization:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the action menu ⋮ located to the right of the Web Application in question.
4. Click on Settings of the application:
   
5. Click on Modify to the right of the Joomla:
   
6. Under Site URL, select the desired web address from the drop-down menu:
   1. If you have not followed the prerequisites above, the desired domain will not appear even if it is registered in the same Organization.
   2. If you have added the domain as an alias to the site, the desired domain will appear and you will be able to select it to replace the previous domain.
7. Click on the Save button:
   

“…preview.infomaniak.website” domain?

Among the URLs present in the drop-down menu, the preview URL allows you to access your Joomla site in case the site's domain name is not yet correctly configured to point to your app:

Change the address or location of Joomla

Prerequisites

• Create an FTP account (need help?).
• Connect via FTP (need help?).

To modify the Joomla installation if it was done in a subfolder…

… and if the latter is visible in the site address on each consultation…

… here is how to proceed:

1. On the FTP, move (to bring them back to the root in the target folder of the website) all the files of your Joomla currently installed in a subfolder (folder /presentation in the example below):
   
2. Delete the now empty subfolder:
   
3. Modify the .htaccess file located at the root of your Joomla directory.
4. Replace RewriteBase /presentation with RewriteBase /:
   
5. Save the changes.
6. Do not uninstall the Joomla Web Application but simply stop using it and log in directly to the management interface of your Joomla via the URL /administrator:
   

This guide explains how to manage interactions between your Infomaniak VOD/AOD space and any of your WordPress sites, using an extension developed by Infomaniak

Preamble

• This WordPress extension allows you to retrieve and manage all your videos present on an Infomaniak VOD/AOD space, with automatic updates when new videos are added.
• It manages the automatic retrieval of existing Players and playlist management.
• You will be able to search for your videos when writing an article or page or import media directly from the CMS administration.
• Possible incompatibilities:
  • The plugin is not compatible with Elementor.
    • Test if the problem persists after installing another editor.
  • The plugin is not compatible with WordPress Multisite.
  • The plugin is not compatible with Really Simple Security (Really Simple SSL).
    • Test if the problem persists by activating or deactivating this setting of the Really Simple Security extension:
      
    • Test if the problem persists after using another similar module.
    • If problems persist, refer to this other guide.

Get the Infomaniak VOD extension

Go to your VOD space to obtain the information necessary for the external WordPress module:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on CMS Extensions/API in the left sidebar menu.
4. Click on CMS Extensions in the left sidebar menu.
5. Download the WordPress extension.
6. Configure the extension using the provided instructions:
   
   • It is recommended to create a new user in your Organization with only technical rights on the VOD/AOD product and then create the application password from this dedicated account.

You can also download the extension directly from the WordPress extension library:

A similar feature exists for Typo3 with the dedicated extension that you can find and install from its extension library:

This guide details the specifics related to managing MongoDB on your Managed Cloud Server, particularly regarding the version lifecycle.

Preamble

• Any new installation of the application deploys MongoDB version 7.0 (or higher) by default.

Upgrading from version 6 to 7

It is not possible to perform an automatic update (upgrade) from version 6 to version 7 directly from your interface.

Two solutions are available to you:

1. Order a new Cloud Server: it will natively have version 7, and you can then migrate your data to it.
2. Reinstall the application: uninstall and then reinstall MongoDB on the current server.

Backups and responsibility

As an administrator, the management and integrity of your data are entirely your responsibility.

Before any manipulation (especially reinstallation):

• Perform your own backups and exports (dump) of your databases.
• Plan for the manual import of your data once the new version is active.