This guide explains how to delete a Swiss Backup backup with Acronis, and the various scenarios that may be encountered during deletion. Also refer to this other Acronis guide on the subject.

Prerequisites

• At least one device must be registered (and online) with the same credentials used to create the backup:
  • For example, if the goal is to delete a backup made by SBA-XXXX-ADMIN but no device is online, simply download Acronis on another device and register it with the same user:
    
• Deletion requires free space:
  • Please consider increasing your user quota (help), once the deletion is complete, you can return the quota to the agreed level:
    
• Refresh the storage:
  • If a deletion was recently performed, please be patient, as the deletion may take some time depending on the size of the archive to be deleted; if the used storage space has not changed, refresh the backup location:
    

Delete an Acronis backup

To do this:

1. Access Backup Storage on the Cyber Protect console.
2. Select the location from which you want to delete the backups.
3. Select the backup archive from which you want to delete the backups.

Delete the entire backup archive

• Click on Delete.
• Deleting an archive of backups deletes all the backups in that archive.

Delete a specific backup from the backup archive

1. Click on Show backups.
2. Select the backup (restore point) that you want to delete.
3. Click on Actions > Delete:
   1. When deleting a backup archive, check the box then click on Delete to confirm your decision.
   2. When deleting a specific backup, click on Delete to confirm your decision.

Delete all backups related to a user

• Even if no device is online, you can Disable > Delete (refer to this Acronis guide for more information).

Delete incomplete backups (if any)

• Refer to this guide for detailed instructions.

Certificate

If the storage quota/deletion issue persists even after increasing the storage quota of the user in question, it is recommended to reinstall Acronis.

When Acronis is completely uninstalled, it deletes the certificate that may be causing this bug.

To manually delete the certificate without uninstalling Acronis:

1. Check its location and delete/move the certificate - refer to this other guide.
2. Restart Acronis Managed Machine Service - refer to this guide.
3. Run a backup or refresh the storage.
4. This will generate a new certificate and resolve the storage quota issue.