This guide explains how to start a voice or video conversation between one or more users kChat, with Infomaniak's ethical free video conferencing solution, kMeet.

Preamble

• The call function in kChat is available on all Web (browser), mobile (iOS / Android) and computer (macOS / Windows) versions.

Create a meeting between kChat users

To be able to discuss within a virtual room with the microphone and webcam of your device, simply press the Call button visible on any kChat conversation, private or public channel, via the application or directly on the browser:

• Call a user directly if you are in a direct discussion with them, or trigger a call to all members of a channel if you start the meeting from the channel.
• Calling a user who is in “Do Not Disturb” will not trigger a ringtone or call modal for them, but they will see the message in the conversation.
• The microphone is enabled by default when the call is accepted, but not the camera.
• View the users of the meeting (who accepted, declined, or missed it) using the avatars in the kChat message.
• Once the call has started, an emoji will appear in your kChat status to indicate that you are busy with the conversation.
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice-versa).
• Indications related to the start and end of the meeting will automatically appear in the relevant kChat conversation thread:
  

Specifics for calls in channels

• The call will not ring for the recipients, but they will see a message in kChat as well as a notification.
• A message (warning) will appear if you want to start a call in a channel with more than 7 users.

This guide allows you to quickly discover the essential features of Euria, the artificial intelligence at your disposal within my kSuite, particularly powerful as a conversational agent on the kChat app.

Preamble

• Euria can help you perform all kinds of calculations, translations, provide information on various subjects, and answer your questions.
• Refer to this other guide regarding the model used and the responsibilities of each party.
• As soon as a new user is added, they receive a welcome message from Euria.
• Refer to this other guide regarding the possibilities of AI summaries on kChat.

Add Euria to kChat contacts

The bots currently available on kChat are already in your contacts.

If you do not see them yet, click in the left sidebar of kChat…

1. … on the channel search (bots also appear as channels)
2. … or on the + icon next to Direct Messages to search for the bot
   ‍
3. Add the bots indicated as such with the label [bot] or search for the term bot or chat.
   ‍

Do not create a group conversation between the bots and yourself as it will not work. You need to create a private discussion channel between each bot individually and yourself.

Then simply write to them as if you were conversing with an acquaintance:

This guide explains how to add a completely external user to kChat.

Preamble

• If you are the administrator of the Organization on which my kSuite (and therefore kChat) is located with full rights granted for kChat, you can invite a completely external user to your Organization who will not be counted as a user.
• However, the latter will be invited to create an Infomaniak account if they do not already have one.
• To add a kChat user and grant them more rights (they will be counted as a my kSuite user), refer to this other guide.

Invite a user to chat in a private channel

To send an email invitation from kChat:

1. Click here​ to access the kChat Web app (online service ksuite.infomaniak.com/kchat) or open the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click the button to Invite members:
   
3. Specify the email address of the person to invite.
4. Click on their email address to add them as a guest:
   
5. Specify the channel(s) to which these people will have access.
6. Click the blue button to send the invitation:
   
7. The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
   
8. Obviously, there is a registration phase if the user does not yet have an Infomaniak account (during this time, the invited user is listed pending on the kChat channel in question):
   
   • Note that it will not be listed as pending within my kSuite or elsewhere as it is a restricted and external user; and as long as they have not completed their registration, the quota remains 0 external users:
     
9. Once the registration is complete, the guest can access kChat, a restricted version limited to the channels specified by the administrator when creating the invitation:
   
10. They can start a private conversation with other users:
    
    • From the administrator account, once the external user's registration is complete, you get the mention of 1 external user on your dashboard:
      
    • And now you have the indication on kChat that the user is accessing your private channel:
      

Permissions of the invited user

Guests can…

• … pin messages to channels
• … use "slash commands" (except for restricted commands such as inviting members, renaming channels, modifying headers, etc.)
• … add a channel to favorites
• … mute a channel
• … update their profile
• … use different authentication methods from other users
• … use the kChat app: the guest can open the app (Web, mobile, or desktop) whether they are already a member of a kChat or not; this operating principle is different with kDrive, for example.

Guests cannot…

• … discover public channels
• … join open teams
• … create direct messages or group messages with members who are not part of the same channel
• … invite people

In case of a problem

If you are an administrator of the Organization, but still cannot invite a new user to kChat, check that you are indeed an administrator within kChat, as it is quite possible to be a simple user/collaborator, even being the sole user with a license on my kSuite, for example:

1. Click here to access the management of the Organization's users on the Infomaniak Manager (need help?).
2. Click on your username:
   
3. Click on the chevron to expand the kSuite collaborative tools:
   
4. Under kChat, change the role from user to administrator:
   

Infomaniak tools, such as the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or the interfaces Calendar, Contacts, kSuite… can be displayed in light mode or dark mode ("dark mode"), including based on the settings of your current operating system:

Enable a manual mode

To manually choose a dark or light display, without relying on a possible different display on the operating system side:

1. Click here (or on the pill with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
    
2. Click on Appearance in the left sidebar.
3. Click on Light to apply the light mode:
   
4. Click on Dark to activate the “dark mode”.

Enable automatic mode

The automatic mode is based on the settings of your operating system (macOS / Windows...):

1. Click here or on the pill with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
2. Click on Appearance in the left sidebar.
3. Click on the Automatic mode:
   

Then, if you wish to modify the light or dark theme of your computer, so that the Manager's automatic mode takes into account your preferences…

... on macOS

1. Click on System Preferences...
2. Click on Appearance.
3. Choose the desired mode on the right:
   

... on Windows

1. In the Start menu, go to Settings > Personalization.
2. Select Colors, then Choose your mode:
   
3. You can choose between Light, Dark or Custom.
   • If you select Custom, you will be able to choose a default Windows mode and a different default application mode.

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system preferences, thus providing a consistent visual experience between mobile applications and login / account creation.

This guide details the use of voice messages within Infomaniak kChat conversations.

Send a voice message (and automatic transcription)

To record a voice message using your device's microphone and allow it to be broadcast in the ongoing discussion (private message for example but also all places where you can send a text message):

1. Click here‍ to access the kChat Web app (online service ksuite.infomaniak.com/kchat) or open the kChat mobile app (application for iOS / Android smartphone or tablet) or the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click on the microphone icon from the new message composition window:
   
3. Permissions may be requested by the system so that kChat can access your voice and audio interface:
   
4. Once the message is being recorded, click on the cross to the right of the recording to delete it, or on the icon ✓ to keep it:
   
5. Once the message is saved, it is not sent directly but is added to a new message, you can replay it or delete it, and change the importance of the sending
   
6. Once the message is sent, it appears in the ongoing discussion with its text transcribed in clear, all in letters:
   

Listen to a voice message on kChat

To listen to the voice message that has been recorded in the ongoing discussion:

1. Click on the ▶ (Play) button to start listening.
2. Click on it again (⏸ (Pause) button) to stop playback.

Download the voice message

To save the voice message to your desired location:

1. Click on the action menu ⋮ to open a menu.
2. Start the download of the voice message to your hard drive:
   

Infomaniak offers to replace Skype with its own solutions, whether for individual calls, remote meetings, or team exchanges.

kMeet, video conferencing for individuals & businesses

Despite its initial success, the communication platform Skype has seen its use decrease in the face of the emergence of solutions better integrated with new collaborative uses.

One of the simplest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility Web, mobile and desktop
• Integrated chat & reactions (emojis, sounds)
• Screen sharing with drawing tools, remote control
• Breakout rooms
• Integration with the calendar (creation of video link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy respect (no ads, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO2 compensation)

Replace Skype with kMeet

The alternative kMeet to replace Skype can be set up in different ways:

1. Quick use without registration

To start a private communication between several people on the Internet, all you need is for one of them to go to kMeet and then share the meeting link with the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com in a browser like Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which allows future participants to know the subject of the discussion they are joining.
4. Click on the button to Continue:
   
5. Grant the necessary rights to kMeet:
   
6. Enter your name, the one that other participants will see.
7. Enable or disable any communication means if these should not be used for the moment.
8. Click on the button to join the virtual meeting room (as the first participant since no one else has been invited yet):
   
9. There you go, the room is created and you can now copy the information related to this session and send it to the correspondents so that they can join you (they will only have to execute the link you send them).
10. Close the information window so that you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, the camera, etc.:
    

To discover all the possibilities that kMeet offers, refer to this other guide.

2. Scheduling and invitations with my kSuite

To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

• … a video conference link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the day of the event, they can join the meeting in one click, without registration or software to install.

Advantage: you centralize the management of meetings, reduce forgetfulness and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for free to my kSuite to have an email address for example anna.alpha@ikmail.com and above all access to Infomaniak services.
2. Access the calendar ksuite.infomaniak.com/calendar then create an event on the day of your choice.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically add a kMeet link to the event.
5. Click the button to save your event:
   
6. Invitations will then be automatically sent by email to the participants, containing the clickable link to join the online discussion when the time comes:
   
7. The kMeet meeting link is also visible on the event in the calendar directly:
   

3. Call your correspondent like Skype

To start a conversation at any time with a contact previously saved in your address book, you must both have kChat, available within the kSuite Infomaniak. To implement this solution, which can be extended to an entire group of contacts:

1. Sign up for kSuite to have access to the corresponding Infomaniak services.
2. Configure the users (these can even be external) on the kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video calls on kChat.
5. Your correspondent can then choose to answer; the call will be made with the kMeet technology within kChat or on the kMeet app if it is installed.