This guide explains how to resolve issues that may occur with a Web Hosting if the latter has undergone modifications at the IP address level (for example, a server move) and your computer retains the old position in its DNS cache.

Flush the DNS cache...

When you visit a website, your computer stores a local association between the domain name and its IP address in the DNS cache. This speeds up the DNS resolution process for future visits to the same site, as the computer can avoid re-consulting the DNS servers to obtain the IP address.

By flushing the DNS cache, you force your computer to query the DNS servers again to obtain the latest up-to-date information on the IP addresses of the sites you visit.

... on Windows

Run the following command from a Terminal type application (command line interface, CLI / Command Line Interface) on your device. Example:

1. Open the Start menu.
2. Type cmd.
3. In the search results, click on Command Prompt.
4. Run the command ipconfig /flushdns.

... on macOS

Run the following command from a Terminal type application (command line interface, CLI / Command Line Interface) on your device:

• Run the command lookupd -flushcache (in case of failure: dscacheutil -flushcache).

... on Linux

Run the following command from a Terminal type application (command line interface, CLI / Command Line Interface) on your device:

• Run the command sudo systemctl restart nscd or sudo /etc/init.d/nscd restart to restart nscd.

This guide explains what to consider doing if you have received a letter, by email, mail, or fax, from an unknown company or impersonating Infomaniak (or a competitor) and mentioning the domain names you own, and asking you to pay fees related to these products.

Introduction

• Several organizations are known for "forcing" a domain name (slamming), with the aim of appropriating it or simply making money at your expense.
  • Among them: Brandon Gray Internet Services, NameJuice.com or Global Netsource. Furthermore, Asian companies are listed here.
  • The company called Domain Registrar of America (DROA) also aims to defraud domain name holders by sending a fax or email to renew one or more domain names 2 to 3 months before their expiration date. This offer seems official and professional and offers quite competitive prices.
• The catch: by signing with these unscrupulous companies, you authorize the transfer of your domain names to these “registrars,” with all the risks of deactivating your websites and email services. Of course, you are encouraged to pay by credit card! Some of these companies have been the subject of legal proceedings in the USA, Great Britain, and Canada but remain very active in Europe.

Some recommendations

To avoid being scammed:

1. Determine who sent you such a message... Is it a company you know, writing to you from Switzerland or France, in French, etc. or, on the contrary, a letter coming from abroad (USA, United Kingdom, Jamaica, Asia, etc.), in English, etc.?
2. Determine the status of your domain name and where it is currently located; to do this, start by performing a WHOIS lookup on infomaniak.com/whois for example.
3. Do not respond to these letters... Destroy them or you will end up paying astronomical amounts for no reason.
4. Consult the AFNIC Guide on slamming and other fraudulent practices.
5. Activate Domain Privacy for more peace of mind.
6. Report these messages.

This guide explains how to force the display of the web hosting name in the browser's address bar to one of the domain names installed as an alias/synonym or how to display the main domain in the address bar instead of the alias.

Limit the "duplicate content" or duplicate content

Suppose you have the hosting votre-domaine.com at Infomaniak and that as an alias domain name you have installed www.domainesyno.xyz.

By default, when you type either of the domain names (votre-domaine.com or domainesyno.xyz) in your browser's address bar, the one you typed will be displayed in the address bar.

You therefore have the possibility to force the display of a different address than the one that was typed. So if someone types domainesyno.xyz, then it is votre-domaine.com that will automatically appear in the address bar.

A code must be entered into a file called .htaccess which must be located at the root of your hosting (in the /web folder of your FTP). If this file does not yet exist, you must create it on the server.

Then insert these directives into the file:

RewriteEngine on
RewriteCond %{HTTP:X-Forwarded-Proto} !https
RewriteRule (.*) https://votre-domaine.com/$1 [R=301,L]

Adjust the code above according to these instructions:

• Replace votre-domaine.com with your domain name with the appropriate extension (.com, .fr, .ch, etc.) that you want to display in the browser's address bar for the visitor. Add www. before your-domaine.com if necessary.
• Replace the second line of the code above with "RewriteCond %{HTTPS} off‍" if a loop error occurs, this means that HTTP/2 is active for this site

Also, familiarize yourself with the automatic redirections to https.

If your domain is important for your activity then Renewal Warranty is the assurance of never losing it. As a leading registrar, Infomaniak is daily confronted with clients who have not been able to renew their domain on time. Their website and email addresses are no longer accessible, and this often represents a significant damage to their activity.

It is easy and costly to lose a domain

A domain name is registered for a specific period, after which it must be renewed to retain ownership. When a domain is not renewed, it enters a redemption period before becoming publicly available for a new buyer.

The redemption period is a grace period during which it is still possible to act to retain ownership of your domain. However, this last-resort measure has serious consequences and incurs fees. At best, it results in the interruption of your website and email addresses for many hours, while your domain name is urgently removed from redemption.

In the worst-case scenario, if there is no intention to reactivate the domain name, it is lost.

Renewal Warranty, the guarantee of never losing a domain

With this warranty, Infomaniak commits to renewing your domain if necessary (blocked payment method, renewal emails not received, prolonged absence, etc.) and will personally contact you by email, SMS, phone, and mail to ensure you keep it.

Renewal Warranty is a unique solution that protects you from the unintentional expiration of your domains. You remain, of course, the sole owner of your domains and are free to stop Renewal Warranty or terminate your domains whenever you decide.

Enable Renewal Warranty on an existing domain

Refer to this other guide to activate the option in a few clicks.

This guide explains how to set up DNSSEC at Cloudflare with a domain registered at Infomaniak.

Prerequisites

• The domain's DNS zone must be managed by Cloudflare.

Set up DNSSEC at Cloudflare

To do this:

1. Click here to access the Cloudflare console.
2. Go to the DNS tab.
3. Click on Enable DNSSEC.
4. Click here to access the management of your product on the Manager Infomaniak.
5. Click directly on the name assigned to the product in question.
6. Enable DNSSEC from the Information section of the Dashboard.
7. Enter the requested information with the data provided by Cloudflare:
   • Key = Key Tag
   • Algorithm = Algorithm
   • Hash Type = Digest Type
   • Hash = Digest
8. Click on Activate.

Cloudflare data to enter in the Infomaniak Manager

The information to copy is in red:

Please enter the following points into your Infomaniak Manager by activating DNSSEC:

• The information under 1‍ will go under HASH
• The information under 2‍‍ will go under HASH TYPE
• The information under 3‍‍ will go under ALGORITHM
• The information under 4‍‍‍ will go under KEY

In the case of a domain with extension ‍.eu, the‍ indications may be significantly different:

• The indications under FLAGS will go under FLAGS
• The information under PUBLIC KEY will go under PUBLIC KEY

This guide explains how to obtain the authorization code (EPP code) for a domain name managed by Infomaniak, thus allowing the transfer of domain management to another registrar.

Preamble

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain, the main purpose of which is to verify the owner's authorization before a transfer between Registrars.
• Refer to the main guide regarding domain transfer procedures.
• The authorization code is always and only sent to the email address of the owner listed in the WHOIS of the domain.

Obtain the authorization code for a domain

To obtain the transfer authorization code:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the Manage button.
4. Click on Transfer to another registrar:
   
5. Check the box to disable the Domain Privacy option (if necessary) to authorize the transfer:
   
6. Click on the Unlock this domain button (if necessary) to authorize the transfer.
7. Click on the Send the code button.

Particularity of certain extensions

• .de domains (trustee)
• Domain .be
• Domain .lu
• Domain .pt
• Domain .se

And then?

Once you have entered the authorization code with the third-party provider and the outgoing transfer has started, Infomaniak is no longer involved.

Contact the new registrar to find out the transfer time during which the domain name will still be visible in your Infomaniak interface. Infomaniak unfortunately cannot intervene in any operation that would speed up the outgoing transfer.

This guide is for users who want to manage Glue records (or "glue records") at Infomaniak.

Introduction

• Glue records are crucial for linking a domain name to its associated name servers, by directly providing the IP addresses of these servers.
  • For example, for the domain domain.xyz, the glue records specify the name servers (ns1.domain.xyz and ns2.domain.xyz) along with their IP addresses (192.0.2.10 and 192.0.2.11).
• This speeds up DNS resolution, allowing browsers and online services to find your site more quickly and efficiently.
• Warning: adding a NS does not automatically add it to the DNS zone: it is necessary to manually update the DNS zone of your domain!

Create Glue records...

… via “A record”

This method involves creating an A record (address) for ns1.domain.xyz pointing to the IP of the NS. This will have the effect of registering the IP with the registry. You will then be able to add ns1.domain.xyz, which will be recognized and redirected to the correct NS.

domain.xyz. 3600 IN NS ns1.domain.xyz.
domain.xyz. 3600 IN NS ns2.domain.xyz.

ns1.domain.xyz. 3600 IN A 192.0.2.10
ns2.domain.xyz. 3600 IN A 192.0.2.11

… via “Glue records” button

This method allows you to create, as well as modify, existing Glue records:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Servers in the left sidebar.
4. Click on the Manage glue records button:
   
5. Click on the button Add a server:
   
6. Enter the name of the server to add as well as its IP address.
7. Click on the Validate button.

This guide explains how to find and display DNS information for any domain name registered with Infomaniak (or elsewhere).

Domain at Infomaniak

To access your domain names and view the DNS servers listed:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Servers in the left sidebar:
   
   

WHOIS Search

To display the DNS information for another domain name, use a WHOIS service like https://whois.infomaniak.com/ for example or https://who.is (beware of advertisements on all these third-party services).

You will thus get a clear answer about the DNS situation of a domain name at a given point in time.

DNS records are often displayed in pairs and start with ns... followed by numbers and the name of the registrar or host.

This guide explains how to add or modify one or more SPF records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• If your domain name is registered with Infomaniak, your email is managed by Infomaniak but your website is hosted with another provider (Wix for example) you probably manage the DNS zone (and therefore the SPF) with this other provider: refer to this other guide on the subject.

Understanding SPF records

The SPF (Sender Policy Framework) record type is a standard for verifying the domain name of the sender of an email and aims to reduce spam.

It indicates which server is or is not allowed to send emails for a domain.

If the SPF fails for an email, this means that it was not sent from an authorized server/ IP address by the administrator of the sending domain.

The email is then considered as spam.

Moreover, Infomaniak automatically installs this type of record when creating a Mail Service on your domain (strict SPF):

v=spf1 include:spf.infomaniak.ch -all

Thus, the recipient server of the email you send will evaluate that any email not coming from Infomaniak servers will be rejected. This prevents malicious individuals from impersonating email addresses from your domain.

You can also decide to modify the SPF for a more flexible model:

v=spf1 include:spf.infomaniak.ch ?all

In this case, the recipient server of the email you send will evaluate, according to its own rules, whether it accepts emails not coming from Infomaniak servers.

In summary:

• ?: the receiving server accepts the message even if the sender is not listed in the SPF
• ~: the receiving server generally accepts the message if the sender is not listed in the SPF but flags it as suspicious
• -: the receiving server rejects the message if it is not listed in the SPF (recommended)

Add a SPF via a TXT record

Refer to this other guide to manage this type of record in a DNS zone.

Add multiple SPF

If you use other mail providers in addition to Infomaniak, you must obtain their SPF and then merge it with Infomaniak's according to a specific syntax.

Example of 3 SPF to merge:

• Infomaniak's: v=spf1 include:spf.infomaniak.ch -all
• Those of 2 secondary providers:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

... the final SPF to be inserted into your DNS zone must be in the following form:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Delete any other SPF entry from your domain's DNS zone! Any DNS addition or modification can take up to 48 hours to propagate.

SPF quantity limits

Multiple SPF records are limited to a maximum of 10 inclusions.

The Infomaniak SPF already includes 4 entries:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Check the SPF record(s)

The global security tool on the Infomaniak Manager allows for easy verification and correction of any problematic records.

In case of a problem, it is recommended to analyze your domain name on MxToolbox to check if your SPF contains syntax errors, too many inclusions, or any other issue that could lead to an error:

… or directly at the address https://mxtoolbox.com/spf.aspx.

This guide explains how to create a custom MX record (mx.domain.xyz assuming that domain.xyz belongs to you) to be used later in the MX configuration of your NAS.

Custom MX record

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left-hand menu.
4. Click on the blue Add a record button:
   
5. Select MX as the record type.
6. Click on Next:
   
7. Enter the desired MX record ("mx.domain.xyz" for example).
8. Point the record to the desired IP address (target).
9. Click on the Save button:
   

This guide explains how to add an alias domain to a domain name.

Introduction

• A synonym domain is a domain name that can serve as a secondary name for another domain.
• When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A records, etc.), as well as its Web and Mail hosting.
• Alternatively, you can also add a (domain) alias to a website or add a (domain) alias to a Mail Service.

Add a synonym domain to a domain

Prerequisites

• The domain name of the future synonym or the management of its DNS zone…
  • … must be reserved with Infomaniak,
  • … must be configured with the Infomaniak DNS,
  • … must not yet be linked to any product.
• The domain name to which the synonym will be added…
  • … must not be associated with the Infomaniak Newsletter product.

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Synonym domains in the left sidebar.
4. Choose to add a synonym.
5. Click on Next:
   
6. Select an existing domain within the current Organization, or order a new domain in advance, and click the button to Confirm:
   

Refer to this other guide if you are looking for information on how to dissociate a synonym domain name.

This guide explains how to delete an alias domain from an Infomaniak Web hosting. The main domain name of the site will then no longer be linked to any other domain name.

This notably allows you to create a new web hosting or distinct site for the domain name that has been unlinked.

Prerequisites

• Have dissociated the synonym domain from the main domain if there was an association previously.

Remove the alias domain

To remove an alias domain from your site:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Then click on the chevron ‍ to expand the Domains section of this site.
4. Click on the action menu ⋮ to the right of the domain to remove.
5. Choose Unlink:
   
6. Confirm the removal of the alias.

This guide explains how to modify specific entries (records of type A & AAAA, MX, TXT, etc.) in advanced (expert) mode within the DNS zone of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone shown here is only valid and used if the server names are those of Infomaniak.
  • that any DNS addition/modification may take up to 48 hours to propagate.

Edit an existing record

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar
4. Click on Advanced view:
    
   
    
   • The syntax is accepted in BIND format.
5. Proceed with editing the desired information and then save your changes.

Restore a DNS zone

Thanks to Expert mode, you can use versioning to find a previous version of the DNS zone for your domain name and thus restore it as it was at a given point in time:

1. Once in the Advanced View tab (see above), click on Current Version to expand the menu containing previous dates.
2. Click on the desired date to preview the changes.
3. Click on the blue Save button on the right to revert to the chosen version:
   
4. Click on the second dropdown menu if necessary to access the restoration of the configuration of delegated subdomains.

DNS Diagnostic

A tool available on your Manager allows you to easily correct certain problematic records.

This guide explains how to replace the main domain name associated with a Mail Service in case you wish to modify the spelling of everything that comes after the at sign @ in your email address (= the domain name).

Preamble

• You can also follow this procedure if the goal is to have completely new email addresses while keeping the history of your emails in Mail (since the email address will continue to exist, e.g. "info@first-domain.xyz" will become "info@new-domain.xyz" without modifying its content). Indeed, it is not possible to simply modify the spelling of the domain name in question; it is therefore necessary to replace the current domain name associated with your email addresses with another domain name. <li>To simply add an additional domain name, refer to <a href="https://faq.infomaniak.com/2097" target="_blank">this other guide</a>.</li> <li>To modify the part of your email address that comes before the at sign <code>@</code>, refer to <a href="https://faq.infomaniak.com/2263" target="_blank">this other guide</a>.</li> <li>Note also that you can rename your product (<a href="https://faq.infomaniak.com/2803" target="_blank"><span>example</span></a>) on the Infomaniak Manager, but changing the name of a Mail Service has no impact on its addresses; you need to act on the domain name.</li>
• Modify the domain name of the Mail Service

Prerequisites

• Have the new domain name (if necessary, create it beforehand).
• Refer to the instructions in this other guide by applying the instructions corresponding to your situation (this is so that the domain name works when it is linked to your Mail Service).

Once the new domain name is ready to be used in place of the old one, you need to add it to the Mail Service and then perform a reversal:

<li><a href="https://manager.infomaniak.com/v3/ng/products/ksuite/service-mail" target="_blank">Click here</a> to access the management of your product on the Infomaniak Manager (<a href="https://faq.infomaniak.com/1990#nav" target="_blank">need help?</a>).</li>

Click directly on the name assigned to the product in question.Click on Domain Management in the left sidebar

Click on Domains linked to the service in the left sidebar.

Click the blue Add a linked domain button:

1. It is possible to:
2. Search for an existing domain within the organization to which you are connected; this will link and automatically update the DNS zone of the added domain.
   
3. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is elsewhere).
4. Purchase a new domain name (read the prerequisites above).
   

5. a: The domain exists at the Organization level

   1. <p>Before proceeding, make sure to <a href="https://faq.infomaniak.com/1998" target="_blank">dissociate the domain name</a> if it had been defined as an alias domain previously.</p>
   2. Click on the proposed domain name:
   3. Click on the blue Link this domain button:

   

Click on the ⋮ icon to the right of the new added domain name.

1. Confirm the reversal and wait for the operation to complete.
   
2. Click on the ⋮ icon to the right of the old domain name.
   
3. Click on Unbind domain:

Confirm the unbinding.

1. It's done, the Mail Service now responds to a new domain name.
2. b: The domain exists but elsewhere
3. Enter the domain name that will replace the current one.
   
4. Activate the DNS entry update (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).

If the point 2 above is active, then activate the replacement of any existing entries.

Activate the domain name reversal (to avoid additional steps as in the point "a" above).

1. Click on the blue button Bind this domain:
2. Wait for the operation to complete.
3. Click on the ⋮ icon to the right of the old domain name.
4. Click on Unbind domain:
5. Cliquez sur le bouton bleu Lier ce domaine:
   
6. Patientez le temps de l'opération.
7. Cliquez sur l'icône ⋮ à droite de l'ancien nom de domaine.
8. Cliquez sur Délier le domaine:
   

This guide explains how, after purchasing a domain name from Infomaniak, you can get for free a Mail Service + Web Hosting.

Preamble

• For each domain name registered or transferred to Infomaniak, you can benefit from the following for free:
  1. an email address that gives you access to the Mail Infomaniak app
  2. and a 10 MB Web space for a basic page.
• It is also possible to have a free Mail Service while having a paid Web offer, or vice versa.
• Instead of a Starter type Mail Service, it is recommended to order a kSuite (for example, the Standard 1 user offer which is free).

Activate the Starter Mail + Web Offer

Prerequisites

• Own a domain name with Infomaniak (a DNS zone is not sufficient).
  • If necessary, order or transfer a domain.
• Depending on the desired type (Mail or Web), do not have a corresponding product already associated with the domain name and this in any existing Infomaniak Organization.

To order a Starter Mail Service and Starter Web Hosting included with each domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click the Connect a service button:
   
4. Click on Create an email address:
   
5. Click on the search field then on Order a Mail Service:
   
6. Click to select the free email address on the Infomaniak Shop (as below) and click on the Next button at the bottom right to advance the order:
   
7. Click to select the basic Web page on the Infomaniak Shop (as below) and click on the Next button at the bottom right to advance the order:
   
    
8. Finalize the order:
   ‍
9. Go back to your Infomaniak Manager to discover and use your new products.

Use your Starter products

• Create the desired email address on your Starter Mail Service.
• To use the 10 MB Web space and create a basic Web page on your Starter Web Hosting, use:
  • the page editor
  • or the FTP file manager to manage your HTML pages
  • or any FTP software/client with the classic FTP protocol

Upgrade a Starter offer

• Modify a Mail offer (click here).
• Modify a Web offer (click here).

If you have a problem with a Starter hosting

A Starter type Web hosting does not offer IPv6. Be careful with AAAA records in the DNS zone of the domain name concerned which can in particular prevent you from activating SSL; also refer to this other guide.

This guide explains how to convert a free Mail Starter offer to a more complete and enhanced paid offer.

Preamble

• By purchasing a domain name from Infomaniak, you get 1 free email address and a basic Web space of 10 Mo. This is the Starter offer.
• With just a few clicks, you can upgrade these offers to unlock the limits and enjoy an enhanced experience.
• To help you identify the most suitable Mail offer for your needs, refer to this other guide.

Modify the Starter Offer - Free Mail Service

To upgrade the Starter offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Modify the offer:
    
   
    
4. Adjust the number of email addresses to add to the Mail Service using the order assistant, pay to complete the offer change.

This guide details the various states in which a domain name can be.

Common statuses

Active" or "OK

The domain name is listed in the DNS, the domain name is active and unlocked. All administrative and/or technical operations are possible.

Registrar-Lock / Registry-Lock" or "clientTransferProhibited"

The domain name is listed in the DNS. The domain name is active and locked to protect it, especially against illicit transfer requests.

Statuses that require an operation or observation

Registrar-Hold / Registry-Hold

This status is applied when the domain has expired (not renewed). The only possible operation is then renewal. Administrative and/or technical operations are not possible.

Redemption Period

This status occurs if the domain has not been renewed. Refer to this other guide if you are looking for information on this subject.

“PendingRestore”

This status appears when a restoration request is made. The registrar has 7 days to communicate all necessary information to the registry for its restoration.

"PendingDelete"

This status follows the RedemptionPeriod status after 30 days if no restoration request has been made. The name will be deleted during a 15-day period before falling back into the public domain.

In the case of a .fr domain extension

Active" (Active)

The domain name is declared in the DNS (fully operational).

Frozen" (Frozen)

The domain name is listed in the DNS but no administrative and/or technical operations are possible. Possible causes: see article 6.1 of the charter of AFNIC.

Blocked

The domain name is no longer declared in the DNS; it is no longer functional and no administrative and/or technical operations are possible. Possible causes: see article 6.2 of the charte of the AFNIC.

This guide concerns domain names with the .se extension.

Preamble

• Domains in .se are managed by Internetstiftelsen i Sverige (IIS), the official body that governs domain names in Sweden.
• They were introduced in 1986 and it was during the 2000s that they gained popularity as their suffix could be used for words like "clo.se", "sen.se", etc.
  • However, a Swedish court rejected the request of the artist Prince who claimed the domain prince.se and which was registered for local use (sale of jams, in relation to the Swedish word "prins", <h2>Change the owner of a <strong>.se</strong> domain</h2>).

To change the owner (or owner) of a .se domain, the procedure defined by the IIS involves filling out a specific form.

In the form, the IIS IDNO (ID Number) field is a key requirement:

• For Swedish citizens: indicate the social security number (Personnummer), 800101-1234 for example,
  • For Swedish companies: use the company registration number (Organisationsnummer) 556123-4567 for example,

For foreign citizens or non-Swedish companies: enter an identification number such as a passport number, an identity card, or an equivalent for your country.

• This is to authenticate the owner and prevent disputes or fraudulent use of the domain. The change can take a few days, depending on how quickly the documents are verified.

Cela sert à authentifier le propriétaire et à prévenir les litiges ou utilisations frauduleuses du domaine. Le changement peut prendre quelques jours, selon la rapidité avec laquelle les documents sont vérifiés.

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• While browsing, a web browser saves the data viewed in a reserved space, this to avoid asking the server again for the data already viewed, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Websites may then display incorrectly or show an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clear the web browser cache…

… on Safari

Select your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

Refer to the Google help.

… on Firefox

Refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide explains how to restart the domain transfer to Infomaniak in case of failure.

Manually restart a domain transfer

When a domain name transfer fails, you receive an email with the possible reason for the issue.

The message also contains a link to restart the transfer request without having to pay the transfer fees again.

In case of issue:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Follow the instructions displayed in red at the top of the page.