This guide explains how to resolve a connection issue Site Creator / Domain(s) if you are unable to connect Site Creator to a domain.

Solving an issue with the domain name

Here are the situations and solutions if you are unable to perform the desired operation with Site Creator:

This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hosting, and how to implement an effective backup policy if the backups automatically and freely provided no longer meet your availability or security needs.

Web Hosting (Starter, Shared, Cloud Server)

Check out these guides to restore automatic backups:

• of an entire hosting (FTP + MySQL),
• of specific files on the hosting
• of specific databases,
• of a Web Application (Wordpress & Apps),
• the SSH crons of Serveur Cloud.

Check out these guides to backup and restore:

• a hosting with Swiss Backup and Acronis (simple),
• a hosting with Swiss Backup and Restic (advanced),
• WordPress with Swiss Backup,
• WordPress with an extension.

Also, refer to https://faq.infomaniak.com/snapshot.

Hostings v1 (old 60 Go offer)

• View and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web).
• Restore this data.

Mail

• Restore messages from automatic Infomaniak backups.
• Restore contacts or calendar events.
• Save the current content of an email account:
  • by downloading the current content locally,
  • by duplicating all current content to a backup mailbox,
  • by copying future emails as they arrive to a backup box.

Domains / DNS Zones

• Restore deleted DNS records from automatic Infomaniak backups.
• Restore an expired domain in redemption period.

This guide concerns Domain Privacy which protects the owner's details of a domain in the WHOIS directory, and more specifically the domain name extensions compatible with this service.

Preamble

• The ability to hide the owner's contact information may vary depending on the extension.
  • Refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the relevant extension).
• Most domain extensions are supported by Domain Privacy protection.

Extensions compatible with Domain Privacy

Non-exhaustive list provided by way of example:

ac
academy
accountant
accountants
actor
adult
aero
agency
airforce
apartments
archi
army
art
asia
associates
auction
audio
auto
band
bar
bargains
basketball
best
bet
bid
bike
bingo
bio
biz
black
blackfriday
blue
boutique
builders
business
cab
cafe
cam
camera
camp
capital
cards
care
careers
cars
cash
casino
cat
catering
center
ch
chat
cheap
christmas
church
city
claims
cleaning
click
clinic
clothing
cloud
club
co
coach
codes
coffee
college
com
com.co
community
company
computer
condos
construction
consulting
contractors
cool
country
credit
creditcard
cricket
cruises
cz
dance
date
dating
deals
degree
delivery
democrat
dental
desi
design
diamonds
diet
digital
direct
directory
discount
doctor
dog
domains
download
education
email
energy
engineer
engineering
enterprises
equipment
estate
events
exchange
expert
exposed
express
fail
faith
family
fans
farm
finance
financial
fish
fitness
flights
florist
flowers
fm
football
forsale
foundation
fr
frl
fund
furniture
futbol
gallery
game
games
gent
gift
gifts
gives
glass
global
gmbh
gold
golf
graphics
gratis
green
gripe
group
guide
guitars
guru
gy
haus
health
healthcare
help
hiphop
hiv
hockey
holdings
holiday
host
hosting
house
immo
immobilien
in
industries
info
ink
institute
insure
international
investments
io
irish
jetzt
jewelry
juegos
kaufen
kim
kitchen
land
lat
lease
legal
lgbt
li
life
lighting
limited
limo
link
live
loan
loans
lol
love
ltd
maison
management
market
marketing
me
media
memorial
mobi
moda
moe
money
mortgage
nagoya
name
navy
net
net.co
network
news
ninja
nom.co
onl
online
org
partners
parts
party
pet
photo
photography
photos
pics
pictures
pink
pizza
pl
place
plumbing
plus
poker
porn
press
pro
productions
promo
properties
property
protection
pub
pw
qpon
racing
recipes
red
rehab
reisen
rentals
repair
report
republican
rest
restaurant
review
reviews
rich
rip
rocks
run
saarland
sale
salon
sarl
school
schule
science
security
services
sex
sexy
sh
shiksha
shoes
shop
shopping
show
singles
site
ski
social
software
solar
solutions
space
storage
store
stream
studio
style
supplies
supply
support
surgery
systems
taipei
tattoo
tax
taxi
team
tech
technology
tennis
tf
theater
theatre
tienda
tips
tires
tk
tm
today
tokyo
tools
top
tours
town
toys
trade
training
tube
tv
university
uno
vacations
vegas
ventures
vet
viajes
video
villas
vin
vision
voyage
watch
webcam
website
whoswho
wiki
win
wine
works
world
ws
wtf
xyz
yokohama
zone

This guide is for owners of a domain name on the infrastructure who are having a DMARC issue when using certain Google tools like Meet or Calendar.

Fix a DMARC error

To make the configuration of your domain name (with a DMARC policy of type reject) compatible with the use of certain Google services, it is necessary to add a corresponding SPF record:

• Before: v=spf1 include:spf.infomaniak.ch -all
• After: v=spf1 include:spf.infomaniak.ch include:_spf.google.com -all

To edit the SPF currently configured in the DNS zone of your domain name:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on DNS Zone in the left-hand menu.
4. Click on the action menu ⋮ located to the right of the TXT record containing the relevant SPF value:
   
5. Click on Edit.
6. Edit the field by adding include:_spf.google.com on the same line after the existing include Infomaniak, and before the ending -all.
7. Click on the Save button:
   

Refer to this Google documentation if you are looking for information on configuring Google's SPF.

This guide explains how to suspend the administrative management of a product so that no user of the Organization can use it within the Manager Infomaniak. Upon request, it is also possible to block a user of your Organization, without deleting them.

Preamble

• By blocking the management of a product:
  • Only administrators and the legal representative will be able to unlock it.
  • Users with limited rights (collaborators and clients) who have access to this product will no longer be able to manage it.
• An email is sent to the users of the Organization.

Block a product

Prerequisites

• Be an administrator or legal representative (users with limited rights (collaborators and clients) who have access to this product will not be able to do this).

To block or unblock certain products for the entire organization:

1. Click here to access product management on the Infomaniak Manager (need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the relevant product.
4. Click on Block product management:
   

Suspend emails

A Service Mail cannot be blocked in the way indicated above but it can be put into maintenance.

Prerequisites

• To be an administrator or legal representative (users with limited rights (collaborators and clients) having access to this product will not be able to do it).

To suspend email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking the red button to suspend the use of the addresses (reception is not interrupted but consultation is impossible):
   

Block a user from the Organization

To quickly block a user from the Organization in case of a security incident, contact Infomaniak support by authenticating (with the support code for example) and by justifying your request.

Thus, the main critical services, such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation, also refer to these links to block other services like messaging (IMAP / SMTP) or Web services.

To avoid blocking the user yourself but instead guide them through a procedure to secure their account, refer to this other guide.

This guide explains how to link a domain name to an Web Hosting Infomaniak.

Where is your domain name registered?…

… At Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… At Infomaniak, Different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… At Infomaniak with external DNS

If your domain name uses DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

… Elsewhere with external DNS

If your domain name has DNS records that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

… Elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).
• If the domain name is intended to be an alias for your main site, you must add the alias to your site.

This guide explains how to add, modify, or delete specific entries (records of type A & AAAA, MX, TXT, etc.) within the DNS zone of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone shown here is only valid and used if the server names are those of Infomaniak.
  • that any DNS addition or modification can take up to 48 hours to propagate.

Add a record (simple mode)

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar.
4. The currently active entries are listed in the Simple Mode table:
    
   
    
5. Click the blue button Add an entry:
    
   
    
6. Choose the desired record type (records of type A & AAAA, MX, TXT, etc.).
7. Click on Next.
8. Fill in the various fields according to your information:
   1. Under Source leave blank or enter any relevant subdomain.
   2. Under Target enter the information obtained from your external provider or any other useful indication.
   3. Leave the TTL as indicated.
9. Save the addition made.

Modify an existing record

To modify an existing DNS record:

1. Follow steps 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Edit to access the editing page:
    
   
    
4. Proceed with editing the desired information, then save your changes.

Delete an existing record

To delete an existing DNS record:

1. Follow steps 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Delete and confirm the deletion:
    
   

DNS Diagnostic

A tool available on your Manager allows you to easily correct certain problematic records. You can also use an external and free service like the one mentioned at the bottom of this other guide.

Expert mode

To edit the DNS zone in advanced (expert) mode, which notably allows you to restore a previous version of the various records, refer to this other guide.

This guide explains how to renew or restore a domain name registered with Infomaniak.

Preamble

1. You are automatically notified by email (at the address you mentioned) when one of your domain names is about to expire.
2. If this domain name is not renewed before its expiration date, it enters a redemption period during which it can still be recovered/restored.
   • The restoration fees and the duration of the redemption period are variable depending on the extension concerned.
3. Once the redemption period has elapsed, the domain name is free and can be reserved again by anyone.
   • If your domain is important for your activities, Renewal Warranty ensures that you will never lose it: Infomaniak will do everything in its power to ensure that you keep it even if you do not renew it on time.

Renew a domain name before expiration

Renewing one or several domain names follows the exact same process as renewing any other Infomaniak service. Refer to this other guide if you are looking for information on how to renew the relevant product.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. An expired domain is marked as such:
   
3. Click directly on the name assigned to the product concerned:
   
4. Click on the Restore button:
   
5. Follow the restoration steps to the end.

Troubleshoot an issue

What should you do if the domain does not appear to be visible in your account?

• Check that you are logged in with the correct user account.
• Check the DOMAIN section of the Manager and not in a section for billed or renewable products.
• Repurchase the domain name if it has not been reserved yet.

This guide explains how to transfer the domain name you own with another provider and bring it to Infomaniak. You remain the obvious owner of your domain name and manage it simply at a lower cost.
 

Prerequisites

• Check that the domain name is indeed transferable according to certain criteria:
  1. domain created or already transferred for at least 60 days
  2. valid email addresses (owner's coordinates, administrator/technical contacts)
  3. unlocked domain
• Make a note of the various records (A / MX / TXT, etc.) contained in your domain if you will retain other services besides those of Infomaniak after the transfer.
• This involves transferring a domain name that you own with a provider other than Infomaniak, so that the future management of this domain is handled by Infomaniak.
  • This is not an internal transfer from one holder to another and the code to obtain is not a code for an internal transfer with your current provider.
• Instead, obtain the authorization code; here are some specific guides to help you if your current Registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Hostpoint
  • Squarespace (ex-Google Domains)
  • IONOS (ex-1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (ex-Online SAS)
  • Skiff
  • Swisscom
  • Swizzonic (ex-Switchplus)
  • Special cases:
    • Domain names .BE
    • Domain names .LU

Transfer the domain to Infomaniak

Once the above prerequisites have been validated:

1. Order the domain name to be transferred to Infomaniak.
2. Enter the authorization code (read the prerequisites above) when prompted during the order process.
3. Please refer to the DNS chapter below and if necessary:
   1. Run a DNS diagnostic to check the Domain <-> Infomaniak Services link.
   2. Run a Mail diagnostic (SPF, DKIM...) to avoid any sending or receiving issues.

Batch transfers of multiple domains

Once the above prerequisites have been validated:

1. Order the domain names all at once via this Infomaniak transfer assistant.
2. Specify the domain names and authorization codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorization codes (in 2 columns and up to 300 rows).

Transfer duration, administrative delays

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the registry of the extension; for the .FR, Afnic sets a transfer delay of up to 8 days; refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the relevant extension).
2. The conditions of the Registrar you wish to leave; the latter has the possibility to oppose the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and speed it up.

Note that a DNS update (read more below) can take up to 24 hours.

DNS Configuration (before, during, after)

• Before the transfer, your domain name is connected to various services (Mail, Web...) thanks to its DNS.
• While the transfer is in progress, you will no longer be able to modify the DNS configuration until the transfer is complete.
• Since it can sometimes be difficult to know when this happens, you can decide in advance what DNS configuration to apply (also possible during bulk transfer):
  

For example:

1. Your domain name domain.xyz has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you will only be working with Infomaniak for all email, web hosting, etc….
   • …then you do not have to do anything except choose our DNS when prompted during the transfer (same if it already has DNS such as ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain name domain.xyz currently has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you are only transferring the domain name while continuing to work with various services other than Infomaniak…
   • …then carefully note the information contained in your current DNS zone (A records, CNAME, etc.) as Infomaniak cannot guarantee that your current DNS zone will persist where it is currently located (check with your current registrar) and choose not to use Infomaniak DNS.
      
3. And if you do not know which DNS your domain name is currently using…
   • …query it via https://infomaniak.com/whois or another WHOIS service.
      
4. If your domain name domain.xyz already has DNS records such as ns11.infomaniak.com and ns12.infomaniak.com before the transfer…
   • …then you do not have to do anything except choose our DNS when prompted during the transfer.

Do you also want to transfer services such as your websites or email addresses? Check out this other guide.

This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that any DNS addition/modification may take up to 48 hours to propagate.

DNS Modification

To modify the DNS of a domain managed by Infomaniak and thus control the direction that web and mail traffic should take:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Servers from the left sidebar.
4. Click the blue button Edit DNS Servers:
   
5. If your website is hosted with Infomaniak, check Infomaniak Name Servers; otherwise, check Custom Name Servers:
   

Batch modification

To modify the DNS of multiple domain names in bulk:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Select the relevant domain names.
3. Click on ⋮ at the bottom of the screen if necessary.
4. Click on Edit DNS servers: