This guide explains how to copy within the desktop app kDrive (desktop application on macOS / Windows / Linux) data from a kDrive to which your Infomaniak user has access to another kDrive to which the same Infomaniak user has access.

Preamble

• To be a user of multiple Organizations, you must have been added to them and have been granted access to the respective kDrives.
  • For example, if the user abc@domain.xyz has a kDrive ABC within their Organization ABC and is invited to the Organization VWX which grants them access to the kDrive VWX, they will see 2 kDrives on ksuite.infomaniak.com/kdrive and will be able to send data from one to the other in 1 click:
    
• Without being a user of multiple Organizations, it is also possible to copy data but only by importing the entire kDrive, without being able to choose specific data.
  • If you wish to import all the data contained on the other kDrive at once, refer to this other guide and choose kDrive at point 6.

Copy data between multiple kDrives

Prerequisites

• Ensure that all Organizations are displayed, otherwise you will not be able to switch from one kDrive to another and consequently will not have the copy function to other kDrives:
  

To copy a folder or file to the other kDrive to which you have access from the same user account:

1. Click here to access the Infomaniak Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
3. If necessary, select the other kDrive from which you wish to copy files:
   
   
    
4. Right-click or click on the action menu ⋮ to the right of the folder or file you wish to copy to the other kDrive.
5. Click on Organize.
6. Click on Copy to another kDrive.
7. Choose the relevant kDrive from the list visible in this same dropdown menu:
   
8. Choose the destination location (knowing that the shared folder ("Organization Folders ") cannot receive a file or folder at its root but you can create a subfolder using the appropriate icon if the user has the rights).
9. Click the blue button to start the copy:
   

This guide explains how to import a calendar/schedule on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• Refer to this other guide if you only want to display a read-only Infomaniak calendar on Google Calendar (Web & mobile app).
• Refer to this other guide if you want to edit events on both calendars but only on the mobile version of the Google Calendar app.
• It is also possible to import tasks in the dedicated section of the calendar.

Import a calendar via a URL

It is possible to display an existing calendar managed externally in Calendar. It will be automatically updated every hour via the URL you specify.

To do this:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on in the left sidebar menu.
3. Click on "From a URL":
   
4. Enter the URL of the calendar to import.
5. Check the box I want to subscribe to this schedule.
6. If necessary, choose the Organization in which the calendar will be imported.
7. Click on Import the calendar:
   

You can also go directly through one of the Organizations you are part of:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of the Organization in the displayed table.
3. Click on "From a URL":
   

Link a Google calendar by its "secret" URL

The "secret" URL of a Google calendar, which you will be able to paste in step 3 above, is found in the Google calendar settings:

1. Click on the action menu ⋮ to the right of the relevant Google calendar.
2. Click on Settings and sharing:
   
3. Scroll down the page to obtain the secret iCal URL and click on the icons to view the URL and/or copy it:
   
4. Paste the URL according to the procedure in step 3 of the previous chapter above.

The calendar will be visible and will regularly display any updates made, but it will not be possible to edit it directly from the Infomaniak interface; this is a "one-way synchronization" with Google.

However, you can force synchronization to directly display any new events or modifications:

1. Click on the action menu ⋮ to the right of the calendar imported on Infomaniak.
2. Click on Display information:
   
3. Click the SYNC button to synchronize the imported content, then wait a few seconds:
   

Import events via .ics file

To access the Advanced actions that allow the import, export, and restoration of the calendar:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on Advanced actions in the left sidebar menu.
3. Click on Import.
4. Upload the .ics file corresponding to the export performed from your previous provider:
   

You will be able to choose which existing calendar to import the events into or create a new agenda (tasks are also imported if the .ics file contains them).

Export data from the previous service provider

Here are some guides provided for reference to export the calendar from a third-party provider, which will allow you to re-import this data with Infomaniak:

• Apple Mail
• Gmail
• Outlook (section Publish > ICS link)
• Yahoo
• Proton
• Thunderbird

This guide explains how to print a calendar / agenda from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Print the content of a calendar / agenda

If you only use your browser's print function with Calendar, you will print the interface and not necessarily the content of the calendar. To print the list of your schedule (regardless of the display mode usually selected):

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the printer icon located at the top right:
   

This guide explains how to import tasks in the dedicated section of the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/all/calendar/tasks).

Preamble

• The .ics file is a standard container (RFC 5545) and inside this file, you will find “components”:
  • VEVENT (Event): this is what you see on the calendar grid, with a notion of occupied time (Start time DTSTART and End time DTEND or duration).
  • VTODO (Task): this is an action to be performed, often with a due date (DUE), but not necessarily a duration, and a binary status (done or not done).
• Therefore, when importing an .ics file into the Infomaniak Calendar app, the system imports the data into the calendar and its “Tasks” section according to their type.

Import tasks

If you have an .ics file to import:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the chevron ‍ to expand the Advanced Actions section.
3. Click on Import.
4. Click the button to select an ICS file (20 MB max):
   
5. Select the file containing the tasks (and/or events):
   
6. Choose the calendar into which to import the data (or create a new calendar for the occasion).
7. Click the button to start the import:
   
8. If the .ics file contained tasks, you will find them in the Tasks section (and any events present in the file will be on the calendar):
   
   

This guide explains how to switch from one Organization to another from your Infomaniak Manager when you belong to multiple Organizations.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal manager.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
  • You can leave Organizations.
• It is quite possible to access multiple Organizations from the same login credentials and to switch quickly from one to the other.

Switch to one of the other Organizations

To switch to another Organization among those you belong to:

1. Click here to access the management of your products (Infomaniak Manager).
2. Click on the chevron ‍ at the top left of the Manager interface.
3. Click on the Organization you want to access (or display them all to access all the kDrive / email addresses you are attached to).
4. The Organization change is immediate, you are automatically switched:
   

This guide explains how to add a synonym domain to a domain name.

Preamble

• A synonym domain is a domain name that can serve as a secondary name for another domain.
• When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A, etc. records), as well as its Web and Mail hosting.
• Alternatively, you can also add a (domain) alias to a website or add a (domain) alias to a Mail Service.

Add a synonym domain to a domain

Prerequisites

• The domain name of the future synonym or the management of its DNS zone…
  • … must be reserved with Infomaniak,
  • … must be configured with the Infomaniak DNS,
  • … must not be linked to any product yet.
• The domain name on which the synonym will be placed…
  • … must not be associated with the Infomaniak Newsletter product.

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Synonym Domains in the left sidebar.
4. Choose to add a synonym.
5. Click on Next:
   
6. Choose an existing domain in the current Organization, or order a new domain in advance.
7. Click the button to Confirm:
   
8. That's it:
   

Refer to this other guide if you are looking for information to dissociate a synonym domain name.

The easiest way to manage your emails is to use the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

This interface offers many advantages:

• No software to install or configure.
• Share mail with other users.
• Unified management of all your Infomaniak email addresses.
• Professional anti-spam and antivirus filter on incoming and outgoing mail.
• Automatic sorting of incoming messages (filters).
• Sending large attachments.
• Permanently saved.
• kDrive sharing.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to start Mail Infomaniak?

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. If necessary, attach the email addresses to be managed with Mail Infomaniak.

What do you want to do next?

1. Access the app options
2. Modify the password of an email address from Mail
3. Restore deleted emails
4. Add a signature
5. Create an email address at Infomaniak
6. Manage the different users of an email address
7. Modify a user's rights
8. Synchronize your devices (emails and/or contacts and calendars)

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer, from Organization to Organization.
  • my kSuite cannot be transferred.
• The users who currently have access to the selected products will not be transferred (and therefore may no longer have access to the products).
  • Regarding kDrive: users who currently have access to kDrive will be integrated into the new Organization.
  • They will retain their access, their kDrive permissions, but any management rights they may have over the product itself will be lost.
  • Groups (formerly "work teams") are not moved either, rights managed via Groups are also lost.
• If your user has access to multiple Organizations it is even easier to send to one of them the product of your choice.
• The invoices of the selected products will not be transferred.
• This operation does not cause any interruption.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To transfer a product:

1. Click here to access product transfers management on the Infomaniak Manager (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved:
   
4. Read and accept the general conditions.
5. Click on the Transfer button:
   
6. Read and validate any warnings:
   

The transfer has started. Now, at your choice, you can:

1. Copy the transfer link…
2. or send it to the email address of your choice…
3. or select directly one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

At any time you can return to the product transfer page to find the possibilities listed above:

Alternative method

In the case of one-off transfer, you can also go directly to the dashboard of the product concerned and click on Manage (example in the image below) however, since this menu is not always present, it is better to prioritize the first method above, which also allows bulk transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a product transfer has been started by a user…

1. Be on the Organization that must receive the product

• Click here to log in to the Manager on the Organization that must receive the product(s).
  • The user specified when logging in to the Infomaniak account must have administrative rights.
  • If necessary, you can create a new Organization to receive products.

2. Execute the obtained link

• Click on the link obtained in the first step above.
  • You can also simply paste it into a browser while being logged in to the appropriate Infomaniak account.
• 

3. Validate the product transfer

• If necessary, choose the destination Organization using the drop-down menu.
• Read and accept the general conditions.
• Click the Receive the product button (if the button is not clickable, make sure you have selected the Organization):
  

Find transfers in progress or completed from the bottom icon on the left sidebar of the Infomaniak Manager:

This guide explains how to synchronize Microsoft Outlook contacts & calendars (Windows only, Office 365 / 2019, 2016, 2013, 2010, 2007 versions) with contacts & calendriers hosted by Infomaniak, using an extension for Outlook available on caldavsynchronizer.org.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.
• There is a paid alternative for Windows, Evo Collaborator, which offers a preconfigured profile for Infomaniak.

Configure Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows you to synchronize contacts & calendars via CalDAV and CardDAV protocols, including multiple calendars (non-shared only):

1. Download CalDav Synchronizer for Outlook.
2. Close Outlook and launch the installation of the plugin downloaded above:
   
3. Once the plugin is installed, open Outlook and click on the new tab CalDav Synchronizer.
4. Click on Synchronization Profiles.
5. Click on the ＋ icon to create a first profile (for the calendar or contacts - you will need to create a second profile later to synchronize both).
6. Choose a generic profile type (first radio button):
   
7. Enter a profile name (name of the Infomaniak calendar or address book you want to synchronize, for example).
8. Check the synchronization box.
9. Click on the [ ▪ ▪ ▪ ] button.
10. Click on the New… button:
    
11. Enter a new folder name.
12. Choose the type of items the folder will contain (Calendar or Contacts).
13. Click on the parent folder “Outlook” to create the folder in its hierarchy.
14. Confirm with the OK button:
    
15. Confirm with OK:
    
16. Open the assistant https://config.infomaniak.com/ to obtain the information regarding synchronization with Outlook.
17. Click the button to generate an application password (allows you to bypass the 2FA of your user account for synchronization only):
    
18. Copy the information (password, URL, and username) obtained on config.infomaniak.com.
19. Enter the email address, that of your user account.
20. Click the button to Test the settings:
    
21. Choose in the window that opens the Infomaniak calendar to synchronize.
22. Click the OK button:
    
23. Additional information may then automatically appear in certain fields.
24. Save a second profile if necessary (start again at point 4 in this case).
25. Finish with OK at the bottom right.
    
26. A restart of Outlook may be required to update the added information.

Resolve event duplicates

If you notice duplicated events in your Outlook calendar without them being duplicated on ksuite.infomaniak.com/calendar, apply these settings:

1. Click to Show Advanced Settings.
2. Click on Event Mapping Configuration.
3. Check the box Use GlobalAppointmentID for UID attribute.
4. Check the box Cleanup duplicate events.
5. Save the changes by clicking on the OK button:
   

The deletion of duplicate events, and therefore potentially duplicate invitations, may result in a notification of event refusal to the organizer. However, this has no impact on the participant's initial choice.

For advanced macOS users

There is an alternative for Outlook / Exchange on macOS, via the ews-caldav-sync python script:

• Unlike an ICS file import provided by Outlook Web, which only includes the last few weeks of events, the script will import all calendar events, including event series, but not tasks.
• Synchronization via this script is one-way, from Microsoft Exchange to the CalDAV server. It is recommended to run it at regular intervals.

This guide explains how to set up the synchronization of calendars/agendas and contacts Infomaniak with the desktop app Mozilla Thunderbird (desktop application on macOS / Windows / Linux).

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Obtain the advanced URL

Prerequisites

• Obtain your synchronization information provided by the Infomaniak synchronization assistant:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if double authentication is enabled or ‍the one from your Infomaniak account if you have not enabled 2FA

To obtain a more elaborate synchronization URL, usually requested for synchronization with Thunderbird:

1. Open the Infomaniak synchronization assistant.
2. Click on the blue link Select a device:
   
3. Choose a GNU/Linux synchronization.
4. Note the complete synchronization URL displayed in step 4 of the assistant:
   

Synchronize calendars and address books

Connect to a CardDAV address book

With the latest versions of Thunderbird, the synchronization of your Infomaniak calendars and address books is offered to you right after configuring your email address within the software:

Click on it; the configuration starts:

1. Enter the short username and the advanced URL (see above).
2. Press Continue.
3. Thunderbird then asks for the password (see above).
4. Press OK:
   
5. Once the authentication is successfully completed, the application shows you the address books linked to your Infomaniak account; choose which ones to synchronize.
6. Press Continue to finish:
   

Connect to a remote calendar

Add a new calendar in Thunderbird:

1. Switch to Calendars if necessary.
2. Click on New Calendar…
3. Choose On the network.
4. Click on Next:
   
5. Enter the short username and the advanced URL (see above).
6. Press the button to find the Calendars associated.
7. Thunderbird then asks for the password (see above).
8. Press OK:
   
9. Once authentication is successfully completed, the application shows you the schedules linked to your Infomaniak account; choose which ones to synchronize.
10. You can manage advanced properties of your calendars in Thunderbird if necessary.
11. Press the button to Subscribe and finish:
    

This guide explains how to synchronize eM Client contacts & calendars with contacts & calendars hosted by Infomaniak.

Preamble

• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar you will likely have to perform two-factor authentication (2FA) when logging in.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered to you by following the setup assistant.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Synchronize contacts & calendars (eM Client 10 macOS)

Prerequisites

• Obtain your synchronization information provided by the Infomaniak synchronization assistant:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if two-factor authentication is enabled or ‍the one of your Infomaniak user account if you have not enabled 2FA

Next:

1. Open eM Client
2. Click on the eM Client Menu
3. Click on Accounts
4. Click on Add an account
5. Click on Calendar
6. Click on CalDAV
7. Click on Next
   
8. Choose a title for the account name (e.g., Infomaniak agenda) and complete the procedure

You can start the Contacts part if you wish, but in any case, 1 CalDAV procedure configures CardDAV at the same time, and vice-versa.

This guide explains how to delete an email address from the Mail Service Infomaniak.

Delete one or more email addresses

Prerequisites

• Have a Mail Service on your Manager Infomaniak.
• Be Administrator or Legal Representative within the Organization.

Removing an email address or terminating a user account is done through the Mail Service dashboard. This action will disconnect the associated services and requires special attention to the preservation of existing data. To remove an email address (its content will be permanently deleted):

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service concerned.

Once in front of the email address table:

A. Delete one address at a time

1. Click on the action menu ⋮ located to the right of the item concerned.
2. Choose to delete the email address.

B. Delete multiple addresses at once

1. Select the addresses to delete by checking the boxes to the left of the line.
2. Click on Delete at the bottom of the screen.

This guide explains how to obtain one or more Infomaniak invoices before and after payment, view, download, and print all or part of the billing document history for your accounting.

Prerequisites

• Be Administrator or Legal Representative within the Organization…
  • … or a simple user account but with the permission to manage accounting activated:
    

Access invoice history

To go to the billing documents page:

• Click here to access the invoice history on the Infomaniak Manager:
  
• The table automatically displays the most recent billing documents.
• The top section allows you to filter documents based on the status Paid, Refunded, etc. and based on the desired period (start and end calendar):
  

Export one of the billing documents

To view one of these documents in PDF format and then obtain it on your device:

1. On the same page, click on the relevant invoice in the displayed table:
   
2. Click on the Download button or the dropdown arrow ‍ for other options:
   

Export a set of billing documents

To download a set of documents in a CSV file in .csv format or receive them by email:

1. On the same page, filter the documents based on the status Paid, Refunded, etc. and based on the period desired (start and end calendar).
2. Click on the button at the bottom according to the desired type of export:
   

Receive the (next) PDF invoice by email

For the invoice to always be attached in PDF format with each renewal email:

1. Click here to access the configuration / accounting page on the Infomaniak Manager (need help?).
   1. Access requires authentication with a user who has sufficient rights.
2. On this page, enable or disable the addition of PDF invoices:
   

Your preferences are automatically saved as soon as a change is made on the page.

Print a Pro Forma invoice

Pro Forma invoices have no legal, judicial, tax or accounting value:

1. Click here to access payment management on the Infomaniak Manager.
2. Select the products concerned.
3. Click on Generate a Pro Forma invoice at the bottom of the table
   ‍
4. Once displayed, it is then possible to download the Pro Forma invoice.

To help you identify the kSuite offer that best suits your needs, refer to this other guide.

It is of course possible to subscribe to an Infomaniak Web Hosting from the same user account and/or the same Organization and to build your website with the tool of your choice such as WordPress or Site Creator.

To help you identify the hosting offer that best suits your needs, refer to this other guide.

This guide explains how to convert a free Mail Starter offer to a more comprehensive and enhanced offer, for example, free or paid my kSuite.

Preamble

• By purchasing a domain name from Infomaniak, you get 1 free email address and a basic 10 MB web space: this is the Starter offer.
• In just a few clicks, it is possible to upgrade these offers to unlock the limits and benefit from an enhanced experience.
• To help you identify the Mail offer best suited to your needs, refer to this other guide.

Modify the Starter Offer - Free Mail Service

To upgrade the Starter offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Click on Modify the offer:
   
4. Adjust if necessary the number of email addresses to add to the Mail Service using the order assistant that will allow you to complete the offer change until the end:
   

This guide concerns the Infomaniak service chk.me, a platform available with kSuite, designed to simplify the creation and sharing of short links and QR codes.

Preamble

• Chk.me is particularly useful for marketing professionals, event organizers, or anyone looking to effectively disseminate information via simplified links.
• This service not only allows you to shorten URLs to make them more manageable but also offers the possibility to generate associated QR codes, thus facilitating access to websites, promotions, or online documents from physical media.
• To use Infomaniak Chk, creating an Infomaniak account is essential.

Shortened links and QR codes

⚠ Number of new elements created per month:

Regardless of the subscription plan, the validity period of a created link can be set between 7 days, 30 days, 6 months, 1 year, and indefinitely.

This guide explains how to connect the desktop apps Contacts and Calendar (desktop applications on macOS) with the contacts & calendars hosted by Infomaniak.

Preamble

• Your macOS computer will be automatically configured via configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar you probably have to perform double validation (2FA) when logging in.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered by following the configuration assistant.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars for example), consequently if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Install a configuration profile

To do this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your services to be synchronized are managed.
2. Choose to install the profile on this device.
3. Choose to synchronize contacts & calendars.
4. Generate an application password dedicated to synchronization (to keep the usual 2FA connection of your user account):
   
5. Copy the generated application password (it will be requested during the installation of the Apple profile).
6. Download the Apple profile:
   
7. Open this file newly downloaded to your hard drive.
8. Click on OK in the confirmation window:
   
9. Open the System Settings of the computer.
10. In principle, the new profile is indicated as such and you need to click on this menu item…
    • otherwise, click on General in the sidebar
    • then click on Device Management (for macOS Sequoia 15 version)
    • if you have a lower version or cannot find the profile, refer to the official documentation by changing the version of your system at the top of the page if necessary…
11. Double-click on the proposed profile:
    
12. Click on Install:
    
13. Enter the application password noted in point 5 above, in order to connect to the Calendars.
14. Click on Next:
    
15. Enter the password a second time (for Contacts this time) and click on Install to finish.
16. There you go, you can now open your macOS Contacts and Calendar applications.

If your applications were already open, you need to restart them. You will then see the information added by the synchronization:

Synchronization specifics

Refer to this other guide.

Delete an Apple profile

Refer to the official documentation by changing the version of your system at the top of the page if necessary:

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces changes, sometimes subtle, with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…

This guide explains how to modify certain language settings in the Manager and in my kSuite (Infomaniak Mail, Calendar, Contacts, etc.).

Change the language of your Infomaniak account

To do this:

1. Click here (or on the pill with your initials / avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
2. Click on My profile in the left sidebar.
3. Click on the language dropdown menu to choose between French, English, German, Italian, and Spanish:
   

Change the regional settings of your account

In the same place, you can set the time zone of your region / country:

This guide explains how to connect the desktop app Outlook 2016 (desktop application on Windows) to an email address hosted by Infomaniak.

Add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or Remove Accounts:
   
5. Click on New:
   
6. Enter the email address to connect.
7. Click on Advanced Options.
8. Click on Manual Configuration.
9. Click on the blue Connect button:
   
10. Click on IMAP:
    
11. Enter the password for the email address to connect.
12. Click on the blue Connect button:
    
13. Uncheck the additional configuration box for mobile device if necessary.
14. Click on the blue Finish button:
    
15. Click on Repair to correct some automatically added but incorrect information:
    
16. Click on Advanced Options.
17. Click on Manual Repair.
18. Click on the blue Repair button:
    
19. Check and complete the missing or incorrect information.
20. Click on Outgoing Server:
    
21. Check and complete the missing.
22. Click on Next.
23. Click on Finish:
    
24. Click on Close:
    
25. There you go, your email address is now correctly configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or according to the software/email clients, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other mail ports and protocols compatible (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions given in this other guide regarding mail in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to connect the desktop app Microsoft Outlook for Mac version 16.80 (desktop application on macOS) to an email address hosted by Infomaniak.

Preamble

• Instead of the manual configuration for Outlook below, it is recommended to use Apple Mail with the .mobileconfig configuration profiles offered by Apple.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on Add an account:
   
3. Enter the email address to be linked.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Click on Synchronize via IMAP (without Microsoft Cloud):
   
7. Check and complete the missing information.
8. Click on Add the account.
9. Understand and go through the different Microsoft information windows:
   
10. Your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

There is no need to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions given in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change in your email password, refer to this other guide.