This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal role or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define if a user…
  • … is part of your Organization and if they must have the role of:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Modify the rights/permissions of a user

Prerequisites

• Switch beforehand to the desired Organization if you do not find the expected list of users.
• Be Administrator or Legal representative within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.
• Be careful, it is impossible to remove a legal representative if there is no other legal representative.

To modify the role of a user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify the role:
   
4. Modify the desired role:
   
5. Click on the Save button.

If you assign the user the role of a simple collaborator…

… you will be able to modify the services to which they can access; refer to this other guide:

This guide explains how to copy or move contacts to address books in the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Preamble

• Contacts can also be managed within groups, i.e., subfolders of your address book.

Copy or move a contact

To do this:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the action menu ⋮ to the right of a contact to choose to copy or move the contact to the desired location using a wizard:
   

You can also click and hold the mouse all the way to the left of a contact line to copy or move a contact (or multiple contacts if you select them in advance) to the desired address book in the left sidebar:

The default behavior when moving a contact card from the address book to another folder or address book is "move".

By pressing the keyboard key that usually allows you to copy files from your computer (the ALT key in principle) by dragging them from one place to another, you can "copy" contacts instead of moving them.

This guide explains how to add an attachment from kDrive to an event in a calendar / agenda on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• Some software or applications also allow you to add an attachment, and in this case, if you synchronize the agenda with that of your solution, the attached file is possible up to the maximum size of 64 ko.

Add a kDrive attachment

When you create a new event on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar), you can add one or more attachments (links to files from kDrive):

Thanks to this link “Insert a kDrive link”, you can access kDrive directly from the event creation window Calendar:

1. Select kDrive if necessary.
2. Browse and select the files to add to the event.
3. Otherwise, import new documents that will be stored on kDrive.
4. Once selected, choose whether their link should be:
   1. a public link (everyone can access it)
   2. a restricted link (only people with access can access it)

Whether the event is recurring or not, you can add files that will be shared with those who view the event in the calendar:‍
‍

Guests to the event who view the card via a synchronized application, Outlook, Gmail, and others, will see the links in the description (as is the case for the possible kMeet link, for example, if a videoconference is scheduled for the event).

This guide explains how to share contacts with other users from address books in the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Share an address book

To share contacts:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the action menu ⋮ to the right of an address book (above any groups, which cannot be shared specifically but will be visible when the share is accepted).
3. Click on Share:
   
4. If there is already a share in progress and you want to start another, click on Share at the top, otherwise click on the Share button below.
5. Enter the email address of the user who will access the address book:
   
   • If the user does not already have one, they can create one for free.
6. Specify the user's rights on this address book (Administration, Read only, Read and write).
7. Finish by clicking on the share button:
   

Contacts created or moved/copied to this address book in the future will be visible dynamically to all users with access to the share.

Accept the share

The invited user must accept the share to access the shared data (group names are already visible before acceptance) which will be in a section “Other address books”:

Depending on their permissions, they can perform certain operations on the contacts or simply view them, including when composing a new email:

Leave a share already accepted

A user can leave a share from the action menu ⋮ to the right of the shared address book:

This guide explains how to share one of your calendars/schedules with other Infomaniak users, collaborators, using the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• Refer to this guide to configure the synchronization of your calendars or this guide to integrate a read-only calendar into a third-party tool.

Share an Infomaniak calendar

To enable sharing of one of your calendars/schedules:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share the calendar.
4. Click the button to Add a share:
   
5. Enter the Organization, group or email address corresponding to the Infomaniak user account that will access the schedule (if the user does not yet have an account, they can create one for free with the invitation they receive).
6. Determine the user rights on this calendar (Can view, Can modify, Can modify and share).
7. Finish by clicking on the button:
   
8. It is always possible to perform other actions from the same page:
   1. add an additional share
   2. resend or delete an access invitation
   3. modify the permissions related to calendar sharing
   4. delete/revoke the share
      

Share the calendar of a meeting room

To share the calendars of meeting rooms, the sharing principle and the assignment of rights are based on the same principle as above:

This guide explains how to retrieve events, tasks, unavailability, and time slots accidentally deleted in one of your calendars/agendas in the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar for managing your events and appointments).

✘ UNAVAILABLE with
kSuite free
my kSuite (ik.me, etik.com, ikmail.com)
Mail Service Starter

By upgrading one of these free offers, it will be possible to recover the backup up to 30 days.

Calendar/agenda restoration

Backup retention period

Restore points are performed every day. Once a backup of the complete state of your calendar has been made, Infomaniak makes it available to you for 30 days.

If events can be restored, then you can go back to the point 24 hours, 48 hours, 7 days, and 30 days ago:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on Advanced actions from the left sidebar.
3. Select Restore.
4. Choose the calendar to restore.
5. Choose the desired version (1/2/7/30 days).
6. Start the restoration using the button at the bottom of the page that activates if events can be restored:
   

This guide concerns kSuite and the possibility for users to set a status as well as manage the display of presence or absence.

Preamble

• Once defined, your custom status is visible to users of the Organization on various pages related to kSuite:
  • Home page ksuite.infomaniak.com
    
  • Mail
    
  • Agenda
    
  • Contacts
    
  • kDrive
    
  • Euria
    
  • Chk
    
  • kPaste
    
  • kMeet
    
• A presence status different from the default status, such as "Do not disturb", can affect certain notifications.

Update the kSuite profile status

To do this:

1. Click here to access the kSuite interface.
2. Click on the badge with your initials/avatar in the top right corner.
3. Click on Online to choose another status if necessary (absent or do not disturb)…
4. … or click on Set a custom status to enter a custom status or choose one from the suggestions:
   
5. Specify an expiration date if necessary and save:
   

This guide details what can be searched on the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or other kSuite services. To search on kDrive refer to this other guide.

Search for an email

On ksuite.infomaniak.com/mail, type in the search bar at the top of the page the term to be found.

The search will be performed within the email address mentioned in the left sidebar (to search across multiple email addresses at once, use an IMAP email software / client to which you connect your different addresses):

The advanced search is accessible to the right of the search field at the top of your Mail:

You can search for content…

• either in the body of the message,
• either in its subject,
• either among its senders/recipients…

You can also filter the search by message size and by presence of attachment or not.

Regarding the scope of searches:

• The content of encrypted emails is not indexed (except the subject of the email).
• The content of attachments, as well as their name, is not indexed: it is therefore not possible to find an email by searching for the name of the file that was associated with it.
• The mention "Search all emails" does not include the Trash, nor the Spam folder:
  
  • If a global search yields no results, it is possible that the email is in one of these two folders.
  • You will then need to go specifically to the Trash or Spam to perform the search there, or launch the search by selecting one of these 2 elements:
    
  • The possible elements found will then be displayed:
    
  • Same when you want to find a message in a specific directory, it is better to first go there from the left sidebar menu, then launch a search.

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a software/messaging client

To know how your specific messaging application performs searches, consult its documentation. For example, desktop apps (desktop application) Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server and in this case, the software/messaging client sends a search command to the server, which then searches through all messages stored on the server and returns the results to the software/messaging client.

Search for a contact

Searching for an item is done automatically among all your address books, groups, contacts, thanks to the search field at the top of the interface ksuite.infomaniak.com/contacts:

Search for an event

Searching for an item on ksuite.infomaniak.com/calendar is done automatically among all your calendars, events, rooms, including the description of these and the people associated with them (if you click on a contact, you get the events in common with this person):

This guide explains how to reset or delete the passwords of an email address from an Infomaniak Mail Service.

Preamble

• Changing the password of an email address means changing the IMAP / SMTP password:
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
• If you cannot log in to the Manager or Mail / my kSuite, you will not be able to manage the passwords of any of the email addresses: refer to this other guide in this case.

Remove a password / device

To disconnect any current IMAP/POP/SMTP connection made using a password generated on this interface (this does not remove the address from the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail) — you need to manage the users of the email address for this), you can revoke a device, or even delete all existing configurations in 1 click:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the name of the product concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the red link to disconnect all registered devices (confirmation is required).
6. Click on the action menu ⋮ located to the right of the device concerned.
7. Click on “Change password” to disconnect the current connection but allow the device to reconnect with a new password directly.
8. Click on “Disconnect the device” to remove it from the list and delete the corresponding connection:
   

What is a “generic” password?

Some email addresses may display a particular indication in the Devices section:

If this is the case, do not worry, this corresponds to the fact that the address has a password assigned when it was created (before the year 2026). This remains valid but, like other passwords, it is impossible to display. And unlike other passwords, this one cannot be reset (the option is grayed out, deactivated):

In this case, you can without any problem add an additional password.

This guide explains how to remove one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• Switch to the desired Organization first if you do not find the expected list of users.
• Be Administrator or Legal Representative within the Organization.
• Warning, it is impossible to remove a Legal Representative if there is no other legal representative.

Remove a user from your Organization

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you to take actions with their data and inform you, if necessary, about what happens to calendars and address books. To remove one of the users from the Organization

1. Click here to access user management for the Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user concerned.
3. Click on Remove from Organization:
   
4. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the blue button Continue:
   
5. Review the information, confirm the deletion by checking the checkbox, then click on the blue button Continue:
   
6. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the red button Remove:
   
7. Enter your email address (login identifier for the Manager), check the confirmation box, then click on the red button Remove this user to permanently remove the user without the possibility of undoing it.

This guide explains how to restore contacts accidentally deleted from address books in the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Backup retention period

Once a full backup of your address book has been made, Infomaniak makes it available to you for a certain number of days depending on your offer.

⚠ Retention period in days:

Restoring contacts

It is possible to recover contacts deleted in the last 24 hours, 48 hours, 7 days or 30 days:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron to expand the Advanced Actions section.
3. Click on Restore.
4. Select the address book to restore.
5. Select the version from yesterday, 48 hours or 7 and 30 days ago.
6. Select the destination (in the original location or in another address book if available).
7. Start the restoration using the button at the bottom of the page that activates if contacts can be restored:
   

To ensure the security of your data and the performance of our services, Infomaniak uses several domain names.

Preamble

• These domains are used to host management interfaces, communication tools, as well as the content of your files in an isolated and secure manner.
• If you use a firewall or antivirus, it is recommended to add these domains to your whitelist (examples) to ensure the proper functioning of your tools (notably my kSuite and SwissTransfer).

Main domains and services

• infomaniak.com: the main site and the Manager (product management).
• status.infomaniak.cloud / infomaniak.cloud
• infomaniakstatus.com

File storage

• infomaniakusercontent.com: domain mainly used for file storage/download.
• ksharelink.com: used for public share links created from my kSuite and Infomaniak Mail.
• chk.me: domain allowing the creation of short links and custom QR codes

Messaging and identity

• ik.me: short domain for Infomaniak Mail.
• etik.com / ikmail.com: alternative domains for free and eco-friendly messaging.
• infomaniak.ch: used for certain technical and institutional services.

Transfer tools and events

• swisstransfer.com: service for transferring large files.
• infomaniak.events / ticket-net.ch: ticketing and event management platform.

This guide details the possibility of grouping contacts within Infomaniak address books of the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Introduction

• Creating a contact group makes it easier to reach them.
• This also facilitates the sending of emails intended for a specific type of contact.

Form the group

To manage contact groups:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the action menu ⋮ located to the right of the address book concerned.
3. Click on Add a group:
   
4. Enter the group name.
5. Click the blue button to validate (and thus create automatically the “folder” with the name of the group chosen, as well as a second mandatory “folder” that will group all contacts that will not be classified in your new group, called “Contacts without group”):
   
6. From the main address book or from “Contacts without group”, drag/drop the contacts that should be associated with this new group:
   
   • You can also assign membership to one group or another when editing a contact.
   • To modify the membership of a contact to an address book or a group, you simply need to check/uncheck the corresponding boxes and save the changes:
     

Workgroups

If you have defined one or more workgroups…
… then the users placed within them will be automatically visible in the Organization address books section:

Delete a group with or without contacts

When you choose to delete a contact group, you can decide whether the contacts contained should also be deleted or not:

Group sending

To send an email to the entire group:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Compose a new message.
3. Type the beginning of the notebook name to make it appear and select it:
   
   • You can also click on the "A" to the left of the recipient address field to access your address book and its subfolders (contact groups):
     
   • Of course, it is also possible to use the contacts currently in your address book to send them an individual or group message by typing their first letters.

This guide explains how to mark your chosen emails as "favorite" on the Infomaniak mail service to have "tracking" of these messages and to display them separately if you wish.

Monitor one or more messages…

… from the Infomaniak Web Mail app

To add a message as a favorite:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the ☆…
   • … to the left of a message in the message list
     
   • … at the top right of the message reading window
     
3. Once tracking is enabled, a dropdown menu in the top right corner allows you to display only a selection of your received messages according to several criteria: All, Read, Unread, Tracked, Untracked:
   

It is also possible to define an action on hover or add a shortcut in the bar above the message lists:

… from the Infomaniak Mail mobile app

On the message list:

1. Press and hold your finger on a message.
2. Press the ☆ icon at the bottom of the screen:
   

On a message being read:

1. Press the ☆ icon at the top right of the message reading window:
   

It is also possible to define a swipe gesture that would lead to a favorite marking of the message swiped with one finger.

This guide explains how to make one of your calendars/schedules public from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• You will obtain a URL specific to your schedule in format .ics that Calendar (formerly Apple iCal), Calendar (formerly Microsoft iCalendar), Thunderbird (formerly Mozilla Lightning) or even Google Calendar can recognize to display your schedule:
  
• The data contained in the shared calendar will no longer be private but will only be available in read-only mode to users who "subscribe" to it.
• The frequency of the updates made by the application that subscribes to the URL of your calendar must be defined in the application in question.
• PHP scripts (not provided) also allow you to parse such files, allowing you, for example, to include events on a website.
• Refer to this other guide to configure the synchronization of your calendars/schedules or this other guide to share a calendar/schedule with your collaborators with different permissions.

Enable public sharing of an Infomaniak calendar

To share a schedule publicly:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share the calendar.
4. Activate the toggle switch for public sharing.
5. Click on the icon to copy the address to the clipboard:
   
   • It is always possible to remove public access from this sharing page (see point 4 above):
     

This guide explains how to change the color of events related to your calendars/agendas in the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar). You can also globally customize the period displayed in them.

Set certain default settings

To do this:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍‍ at the top right.
3. Click on Customization.
4. Refer to this other guide regarding the default calendar element.
5. Settings such as the default event duration or the working hours to display on the calendar will notably improve the use of the appointment scheduling assistant:
   
6. Refer to this other guide for the first menu item and to this other guide for the second:
   

Set the color of a calendar/agenda

To do this:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of the calendar in question.
3. Click on Edit:
   
4. Choose the desired color.
5. Click the button to Validate:
   
6. The specified color will then be visible:
   1. at the level of the Calendar name,
   2. for fixed-time events in the monthly view,
   3. for all-day events in the monthly view,
      
   4. in the daily view:
      
   5. in Schedule view:
      
      etc.

Set the color of an event

To manually change the color of a specific event, which will override the calendar's color:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Create an event and choose its color, or click on an existing event and then on the pencil icon ✎ to edit the details, including its color:
   
3. Confirm at the bottom of the page.
4. The specified color will then be visible on the event itself:
   

Customize the displayed period

To do this:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Choose to display the agenda by: Day, Week, Month, Year or in Schedule view.
3. At any time, click on Today to reset the current view.
4. In Schedule view, you can choose the period to display ("this week", "next month", etc.):
   

This guide explains how to connect the desktop app Outlook 2013 (desktop application on Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or Remove Accounts:
   
5. Click on New:
   
6. Click on Manual Setup:
   
7. Click on POP / IMAP.
8. Click on Next:
   
9. Check and complete the missing information.
10. Click on More Settings:
    
11. Click on the Outgoing Server tab.
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK.
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. Click on Close:
    
20. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or depending on the software/email clients, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other mail ports and protocols compatible (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions given in this other guide regarding mail in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to manage and modify permissions (assigning an additional password, setting up an alias, etc. see below for the full list) for an Infomaniak user, so that they can manage more or fewer configuration items on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Preamble

• The email address is first created within a Mail Service and can then be used within one or more Infomaniak Mail interfaces by one or more users.
• The creator (or manager) of the address may want to limit the possible actions for one or the other of the users who will use the email address.
• This fine-grained permission management can be done when creating an address or afterwards, and you can also define what the default rights should be for any new address created (read Global Configuration below).

List of mail user permissions

Manage permissions granted to a user

… from the Mail Service

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears.
4. There are several ways to modify the permissions of an email address:
   • When adding a user to an email address:
     
   • Once the user has been added:
     1. Click on the action menu ⋮ located to the right of the user's name of the email address.
     2. Select ✎ Modify rights:
        
     3. Or click directly on the icons visible in the table:
        

… from the Manager (user management)

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the user concerned in the table that appears.
3. Expand the collaborative tools section by clicking on the chevron ‍.
4. Expand the section of email addresses accessed by the user by clicking on the chevron ‍.
5. Click on the action menu ⋮ located to the right of the email address concerned.
6. Select Modify rights:
   
7. Or click directly on the icons visible in the table:
   

… from the Web Mail app

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. If necessary, click on the chevron ‍ to the right of the email address currently visible on the Infomaniak Web Mail app.
3. Click on the action menu ⋮ to the right of the email address you wish to configure.
4. Click on Email address settings:
   
5. Click on the action menu ⋮ located to the right of the user's name of the email address.
6. Select ✎ Edit rights:
   
7. Or click directly on the icons visible in the table:
   

Result for the user

The user who has permissions removed will no longer see certain corresponding menus in their email address settings:

For some features, even if the menu is still accessible, it's the buttons that will be inoperative or grayed out:

Global configuration

Set default parameters

To set the default rights that will be automatically selected when the “global configuration” is applied by the administrator:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global configuration in the left sidebar:
   
4. Then click on Filters and permissions.
5. At the bottom, enable or disable the rights to be granted during future email address creations:
   
    

Global configuration when creating an email address

If a new email address is created for one or more third-party users, the permissions defined in the Global configuration are automatically pre-selected during the assistant step:

It is of course possible to modify the different permissions of the different users on a case-by-case basis.

Apply the global configuration to existing addresses

To apply this global configuration to the existing email addresses of a Mail Service (which will then apply to all users concerned, listed in the Users column):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Select the email addresses concerned by checking the boxes to the left of the line.
4. Click on Apply the global configuration at the bottom of the screen (by first clicking on the action menu ⋮ if necessary):
   

Apply the global configuration when managing the permissions granted to a user

To apply this global configuration when you edit the rights of a user on an email address (refer to the chapter “Managing permissions granted to a user” at the top of this guide), click on the button dedicated to this use:

This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software may interfere with your synchronization.

Preamble

• The kDrive application may sometimes encounter interaction issues with Windows or macOS firewalls, as well as with antivirus, VPN, or cleaning software solutions.
• This can result in the inability to correctly synchronize files, failure to open PDFs on the web, or the inability to use Lite Sync mode (on-demand files).
• In case of a problem, you need to authorize kDrive within these applications and whitelist three essential components :
  1. kdrive.exe (or kdrive.app on macOS)
  2. kdrive_client.exe
  3. The domain: *.infomaniakusercontent.com

Authorize kDrive on…

… macOS

1. Open System Settings (or System Preferences).
2. Click on Privacy and Security (or Security and Privacy).
3. Select the Firewall.
4. Click on the Firewall Options button (enter your administrator password if prompted).
5. Click on the Add an application (+) button.
6. Select the kDrive application to allow incoming connections.
7. Click on Add then on OK.

… Windows

1. Open the Start menu and click on Settings.
2. In the search field, enter Firewall.
3. Click on Allow an app through Windows Firewall.
4. Click on the Change settings button.
5. Check the boxes next to the kDrive applications (refer to the preamble).
6. Check the boxes under the type of networks (private or public) then click on OK.

… Windows Defender

1. Open Windows Security from the notification area.
2. Select Virus & threat protection.
3. Go to Manage settings.
4. Scroll down to Exclusions and click on Add or remove exclusions.
5. Click on Add an exclusion and add the kDrive files or folders (see preamble).

… Avast

1. Open the Avast interface.
2. Go to Menu > Settings.
3. Under the General tab, click on Exceptions.
4. Click on Add an exception and enter https://*.infomaniakusercontent.com/*
5. Also go to File Paths to add the kDrive executable files.

… AVG

1. To exclude the executable files (.exe … see preamble above), refer to this other guide (step 5).

… Avira

1. Right-click on the Avira icon and temporarily disable the protection.
2. Go to Settings > PC Protection > Scan > Exceptions.
3. Add the kDrive files (see preamble).
4. Repeat the operation in Real-time Protection > Exceptions.

… Bitdefender

1. Go to Protection > Online Threat Prevention > Settings.
2. Click on Manage exceptions.
3. Add the domain *.infomaniakusercontent.com and check the online prevention option.
4. If you are using the browser extension TrafficLight, also add this domain to its whitelist.
5. To exclude executable files (.exe … see preamble above), refer to this other guide.

… CCleaner

1. Go to Options > Exclude.
2. Click on Add and select the kDrive files or folders.

… CleanMyMac

1. In the analysis results screen, hold down the Ctrl key and click on the kDrive items.
2. Select Add to exclusion list.

… ESET

1. Open ESET and press F5 (Advanced setup).
2. Go to Antivirus > Exclusions.
3. Click on Add and insert the paths to kDrive.

… Kaspersky

To resolve kDrive file issues, exclude kdrive.infomaniak.com and *.infomaniakusercontent.com from the analysis:

If the problem persists, uncheck the box (3) below:

… Malwarebytes

1. Go to Settings > Exclusions.
2. Click on Add an exclusion and select the kDrive files.

… McAfee

1. To exclude executable files (.exe … see preamble above), refer to this other guide.

… Norton

1. Go to Settings > Antivirus > Scans and threats.
2. In Exclusions / Low Risks, configure the "URLs to exclude from the scan".
3. Add *.infomaniakusercontent.com.
4. To exclude executable files (.exe … see preamble above), refer to this other guide.

... NordVPN

Check within NordVPN and more specifically in Pro Threat Protection (Threat Protection) the list of blocked files or activities to authorize kDrive and the domain *infomaniakusercontent.com.