Knowledge base

This guide explains how to create forms that will be linked to the different pricing options for an event (within the Infomaniak ticketing system). This allows you to create specific forms for each pricing option available for an event.

Create a form for each pricing option

To do this:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Settings in the left-hand menu.
4. Click on Form in the left-hand menu.
5. Click on the Add a form button and give the form a name:
   

Add fields

Add the items to include in the form, per pricing plan:

1. Click on the Add button:
   

2. Choose the field name and type:
   

   • Text: a free field for inserting text
   • Selection: a drop-down menu for selecting an option from the available options
   • Radio button: radio buttons for selecting an option from the available options
   • Checkboxes: checkboxes that can be checked or left blank
    

   Note: if the required option is selected, all checkboxes must be checked to proceed. Example use: “I have read and accept the terms of use”…

   • Email: for entering an email address. This allows you to use a different email address than the one used by the person who placed the order.
   • Phone: for a phone number
   • Date: for a date

Advanced options and logical conditions

• Display on the ticket: allows you to replace the form information directly. For example, to display the name of the person attending the event on the ticket instead of the name of the person who made the order…
• Add a URL: URL that will be displayed in the field, then above the field to allow the visitor to fill it in.
• Logical conditions should be used when multiple fields have been created and you want to control their display/visibility/presence.

Choose the order of the questions

Choose the order in which the questions will appear on the ticketing form:

• Numbered positions will be in numerical order: 1, 2, 3, etc.
• Those without a defined order will follow (not recommended).
• Position 0 will appear at the very end.

Link the form to a pricing plan

To do this:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click directly on the name assigned to the event (or, if necessary, click on Program in the left-hand menu, then Events):
   
4. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates”, which opens a calendar.
   2. Click on the date in the calendar to access the pricing…
5. Click on the action menu ⋮ located to the right of the price to which you want to associate the form (by expanding the Zone using the chevron ‍ if necessary).
6. Click on Edit:
   
7. Then, click on the down arrow ‍ to expand the advanced settings.
8. Enable the Link a form to a price option.
9. Choose the form to link.
10. Click the Confirm button:
    ‍
    ‍

To retrieve information related to the forms, please refer to this other guide.

This guide details how to back up a Google Workspace account (Gmail, Google Drive, Google Calendar, …)using Acronis on Swiss Backup, the backup solution in a Swiss independent cloud.

It is also possible to back up other types of data.

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for a Google Workspace backup (1 license per Workspace user to be backed up):
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Create a new project on Google Cloud Platform (console.cloud.google.com) as a super administrator:
  
• Consult the Acronis documentation on this topic:
  1. What does Google Workspace protection mean?
  2. Creating a personal Google Cloud project
  3. Adding a Google Workspace organization
  4. Discovering Google Workspace resources
  5. Configuring the backup frequency
• Allow 20 to 30 minutes to configure everything.

Allow Acronis to access Google Cloud Platform

In the Google Cloud Platform console:

1. Select your new project.
2. In the navigation menu, select APIs & Services > Enabled APIs & Services:
   
3. Disable all APIs that are enabled by default in this project, one by one:
   1. Scroll down to the Enabled APIs and services page.
   2. Click on the name of an enabled API.
   3. On the API/Service details page that opens, click on Disable and confirm:
      
   4. Go back to the previous page and repeat the process for the next API.
4. From the navigation menu, select APIs and services‍ > Library.‍
5. In the API library, enable the following APIs one by one, using the search bar to find the required APIs:
   
   1. Gmail API
   2. Google Drive API
   3. Admin SDK
   4. Google Calendar API
   5. Google People API
6. Click on its name then click on Enable.
7. To search for the next API, go back to step 5.
8. From the Google Cloud Platform navigation menu, select APIs & Services > OAuth consent screen.
9. In the window that opens, select Internal for the user type, then click Create:
   
10. In the Name field for the application, enter a name for your application.
11. In the User support email field, enter the super administrator's email address.
12. In the Developer contact information field, enter the super administrator's email address.
13. Leave all other fields blank, then click Save and continue.
14. On the Scopes page, click Save and continue without making any changes.
15. On the Summary page, check your settings and then click Back to Dashboard.
16. In the Google Cloud Platform navigation menu, select Credentials > Service account.
17. Click on Create a service account:
    
18. Specify a name, a description, and click on Create and continue:
    
19. Do not modify the steps Grant this service account access to the project and Grant users access to this service account.
20. Click on Done; the Service accounts page will open.
21. Select the new service account, then under Actions, click on Manage keys.
22. Under Keys, click Add a key > Create a new key, then select the JSON key type:
    
23. Click Create; a JSON file containing the service account's private key is automatically downloaded to your computer: keep this file in a safe place as you will need it to add your Google Workspace organization to the Cyber Protection service as described below in this guide.
24. In the Google Cloud Platform navigation menu, select Credentials > Service account.
25. In the list, find the service account you created, then copy its client ID, which is displayed in the OAuth 2.0 Client ID column:
    
26. Click here to access the Google admin interface as a super administrator.
27. In the navigation menu, selectSecurity > Access and data control > API controls:
    
28. Scroll down the API controls page, then under Domain-wide delegation, click on Manage domain-wide delegation; the Domain-wide delegation page will open.
29. On this page, click on Add:
    
30. The Add a new client ID window opens.
31. In the Client ID field, enter the client ID for your service account.
32. In the OAuth scopes field, add the following scopes:
    1. https://mail.google.com
    2. https://www.googleapis.com/auth/contacts
    3. https://www.googleapis.com/auth/calendar
    4. https://www.googleapis.com/auth/admin.directory.user.readonly
    5. https://www.googleapis.com/auth/admin.directory.domain.readonly
    6. https://www.googleapis.com/auth/drive
    7. https://www.googleapis.com/auth/gmail.modify
33. Click on Allow.

Your new Google Cloud project can now access the data in your Google Workspace account.

Creating the backup space

To configure the backup of your Google Workspace with Acronis:

1. Click here to access the Acronis Console using the credentials obtained after adding the device (need help?).
2. Click the "Add device" button to add a Google Workspace device:
     
   
    
3. Enter the address of a super administrator for your Google Workspace account (it doesn't matter if two-step verification is enabled for the super administrator's email account).
4. Find the JSON file that contains the private key for the service account you created in your Google Cloud project (or paste the file's content as text).
5. Click on Confirm:
   

Your Google Workspace organization will then appear under the Devices tab in the service console:

This guide explains how to configure the floor plan when it has been activated for an event (as part of the Infomaniak ticketing system).

Prerequisites

• Own and have activated a floor plan for the event in question.
• Have activated and created at least one pricing zone.

Apply zones to the floor plan

To access event pricing from the ticketing system:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the event in question.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the calendar date to join the pricing…

Once in this menu, it is necessary to have at least one zone activated:

1. Click on the action menu ⋮ located to the right of the zone in question.
2. Make sure the box “Zone with numbered seats” is activated:
   
3. A seat symbol must be next to the zone name in the pricing list.
4. Then click on the “Manage floor plan” button above the zones to open the floor plan management menu:
   

The logic here is to assign a zone to each seat, row, or section according to the needs of the event.

For example, below, a green zone and a red zone are distinguished. To assign seats to a zone:

1. Select the seats by hovering over all the seats, or to select the entire row, click on its number.
   • Click on each seat to configure, a black circle surrounds them indicating that they are selected.
   • It is possible to click on the name of each row (A, B, C) to select all the seats in the row, and even to click on the name of the section (here, right, left, middle) to select all the seats in the section.
2. Then click on the area to link to the selected seats.
   • In the Zones menu that appears in the lower half of the page, click on the zone to assign.
   • The background of the selected seats will change to the color of the zone.
3. Repeat the operation for each remaining zone to assign.

Block online sales for a seat/row/section

To block the online sale of certain seats, configure the restrictions directly in the seating plan:

1. To block the sales of certain particular seats, open the seating plan management menu as explained above, and select (black circle) the seats/rows/sections.
2. Instead of selecting the zones in the bottom menu, choose the type of Access:
   • No restriction = default state, customers can purchase the seat
   • Reserved for organizers = Only people with Admin status on the organization can purchase the ticket from the ticket office
   • Reserved for resellers = Resellers can make the purchase from the ticket office (normal users/collaborators on the organizer with sales rights)

Once the plan is configured, the seats can be put on sale. Make sure to assign a price to each zone.

See who a specific seat is assigned to

To obtain information related to seat assignments and identify the people who have reserved or occupied each seat according to the seating plan, you can use the seating plan management menu which displays purchased seats with an orange fill.

If you click on the seat, the order information is displayed, and a link to the customer record is provided:

This guide explains how to delete one of the users in your Organization from the Infomaniak Manager.

Prerequisites

• Switch to the desired Organization beforehand if you cannot find the expected list of users (❓: help).
• You must be at least an Administrator of the Organization (❓: help).
• Please note that it is not possible to remove a Legal Representative if there is no other legal representative. (❓: help).

Remove a user from your Organization

If the user had access to kDrive or was invited to access a third-party email address, several intermediate steps will ask you what actions to take with their data and will inform you, if applicable, about what will happen to the calendars and address books. To remove one of the users from the Organization:

1. Click here to access the organization's user management in the Infomaniak Manager (❓: help).
2. Click on the action menu ⋮ to the right of the user in question.
3. Click on Remove from Organization:
   
4. Review the information (click on the down arrows ‍ if necessary to view the details of the deletions) and then click the blue Continue button:
   
5. Review the information, confirm the deletion by checking the box, and then click the blue Continue button:
   
6. Review the information (click on the chevrons ‍ if necessary to view the details of the deletions) and then click on the red Remove button:
   
7. Enter your email address (login ID for the Manager), check the confirmation box, and then click the red Remove this user button to permanently remove the user, with no possibility of reverting the action.

This guide explains why some attachments sent from Microsoft Outlook arrive in winmail.dat format at your email address hosted by Infomaniak, and how to permanently resolve the problem on the sender's side (where it is created).

Introduction

• winmail.dat is the container used by Outlook/Exchange when a message is sent in RTF/TNEF format.
  • It encapsulates the formatting and attachments.
• Many non-Microsoft software/email clients cannot interpret TNEF:
  • the formatting disappears, and the attachments become a single winmail.dat file.

Resolving the issue (actions to request from the sender)

The most effective solution is to have the sender modify their Outlook configuration.

Disable RTF/TNEF and resend the message in HTML or plain text

• Classic Outlook for Windows (Microsoft 365/2021/2019, Win32 application)
  Menu: File > Options > Mail
  Composition: Compose messages in the following format: choose HTML (or Plain Text).
  Message format: in When sending rich text messages to Internet recipients, select Convert to HTML (or Convert to plain text).
  On a case-by-case basis (single email): in the message window, Format Text tab > choose HTML.

• New Outlook for Windows (application based on Outlook on the web)
  Menu: Settings (gear icon) > Mail > Compose and reply
  Message format: Compose messages in: choose HTML (or Plain text).
  This client does not offer an RTF option; sending in HTML/text avoids winmail.dat.

• Outlook on the web (Exchange Online/Outlook.com)
  Menu: Settings > Mail > Compose and reply > Message format > choose HTML (or Plain text).

• Outlook for Mac
  Menu: Outlook > Preferences > Writing > check/uncheck Write messages in HTML by default.
  For a single message: in the writing window, Options tab > toggle HTML or Plain Text.

Note: if the sender has attached files, they will be readable by all recipients as long as the message is sent in HTML/text. Zipping the attachments (.zip) does not prevent Outlook from encapsulating the message if RTF/TNEF is still active.

Disable RTF for specific recipients (e.g., yourself)

• Classic Windows Outlook: open the Contact card > double-click the email address > Outlook Properties > Internet format: select Send in plain text only (or Let Outlook decide if the administrator is already forcing the conversion).

• Clear the auto-complete (it may “memorize” RTF for a recipient): File > Options > Mail > Send messages > Clear the auto-complete list, then retype the address manually the next time you send a message.

• Microsoft 365 administrators (on the sender's side): in the Exchange Admin Center: Mail flow > Remote domains > Default > Rich Text Format: choose Never. In PowerShell: Set-RemoteDomain Default -TNEFEnabled $false.

If this doesn't work: use another email client to send the invitation (e.g. Thunderbird), or check that calendar invitations are sent in iCalendar format (File > Options > Calendar > enable Use the iCalendar format for external recipients).

If you do not wish to contact the sender again

You can extract the content of winmail.dat using TNEF decoding tools (online or desktop applications). Search for “open winmail.dat” and choose a reputable tool for your system (Windows, macOS, Linux). This usually restores the attachments, but it is not a permanent solution. Furthermore, confidentiality and security are in no way guaranteed during these operations.

This guide explains how to add a user to an Organization within the Infomaniak Manager. This will allow you to grant the user access to certain Infomaniak products, as needed.

Introduction

• Since you opened your account with Infomaniak, you have been part of at least one Organisation (❓: help).
  • If you were the only user and it wasn't an invitation, an Organisation was created in your name, and you automatically become its legal representative.
  • Otherwise, you belong to the Organisation that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … belongs to your Organisation and whether they should become:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organisation (limited rights):
    • External users are not taken into account in calendar and address book sharing for the entire Organisation.

Invite the new user

Prerequisites

• First, switch to the desired Organization if you cannot find the expected list of users (❓: help).
• You must be at least an Administrator of the Organization (❓: help).
• Learn about the different permissions (e.g., access rights to products) and administrative contact preferencesfor a user within an Organization (❓: help).

To add, and if necessary, create the new user for your Organization:

1. Click here to access user management in the Infomaniak Manager (❓: help).
2. Click on the Add user button:
   
3. Follow the wizard to complete the process:
   • If the added user does not yet have an Infomaniak user account, they will be prompted to create one.
   • If the added user already has an Infomaniak account, they will be prompted and then be able to switch from their original Organization to the new one (❓: help).

This guide explains how to configure the questions asked to visitors when ordering a pass/subscription (as part of the Infomaniak ticketing system). These settings will be available once step 1 is completed:

1. Define the type during creation (subscription, ticket pack, etc.) as well as the basic information and settings
2. Associate events with passes
3. Configure the visual appearance and information related to the pass
4. Define and collect the information for subscribers that will be linked to the passes (below).

Configure the information linked to the passes

To do this:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Scheduling in the left-hand menu.
4. Click on Pass in the left-hand menu.
5. Click on the name of the pass in question.
6. Click on the Settings tab:
   
7. Activate the desired options:
   • Title: dropdown menu offering the choice between Mr. and Mrs.
   • Last Name: text field for entering the last name
   • First Name: text field for entering the first name
   • Organization, Company: text field for entering the company
   • Email: text field for entering the email address
   • Address: 5 text fields including the number and street, city, and country
   • Postal Code: adds a field between the number and street for the postal code
   • Mobile Phone: field for the phone number
   • Date of Birth: adds a calendar to indicate the date of birth
   • Photo: allows uploading a photo that can be displayed on the pass
   • Custom Field: text field for free-form information

Infomaniak tools, such as the Web Mail app (online service ksuite.infomaniak.com/mail) or the Calendar, Contacts, kSuite interfaces, can be displayed in light mode or dark mode, including based on the settings of your current operating system:

Enable manual mode

To manually choose a dark or light display, without relying on a potentially different display setting on the operating system:

1. Click here or at the top right, on your initials/avatar, to "Manage my account":
   
   
   
2. Then, click on Appearance in the left-hand menu.
3. Click on Light to apply the light mode:
   
4. Click on Dark to enable dark mode.

Enable automatic mode

Automatic mode is based on your operating system settings (macOS / Windows...):

1. Click here or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager to "Manage my account":
2. Click on Appearance in the left-hand menu.
3. Click on Automatic mode:
   

Then, if you want to change the light or dark theme of your computer, so that the automatic mode of the Manager takes your preferences into account…

… on macOS

1. Click on System Preferences…
2. Click on Appearance.
3. Choose the desired mode on the right:
   

… on Windows

1. In the Start menu, open Settings > Personalization.
2. Select Colors, then Choose your mode:
   
3. You can choose between Light, Dark, or Custom.
   • If you select Custom, you will have the option to choose a default Windows mode and a different default application mode.

And on mobile?

Dark mode is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, providing a consistent visual experience between mobile apps and login/account creation.

This guide details the Auto DJ feature of Infomaniak's Streaming Radio service, which allows you to create a live radio station that broadcasts 24/7 using your own audio content (music, shows, podcasts, jingles, etc.) that you have previously uploaded to your storage space.

Introduction

• The Auto DJ uses the files stored in your Infomaniak AOD (Audio on Demand) space to create a linear stream.
  • You can use this same space for your on-demand file storage needs.
• You organize your media, create your playlists, and schedule their broadcast via an intuitive calendar interface.
• This ensures continuous broadcasting without requiring an encoder to be active at all times.

Enable Auto DJ

Prerequisites

• You must have at least the right to manage the VOD/AOD service “autodj” and the related Radio Streaming (❓: help).
• To manage Auto DJ via API, the token created for managing the radio must include the following scopes:
  
  • vod
  • radio
  • workspace:calendar

To activate and start Auto DJ:

1. Click here to access the management of your Streaming Radio in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Streaming Radio in question:
   
3. If you already have a radio configured, click on its name and go to step 8; otherwise, add a new radio:
   
4. Give the radio a name and an optional visual.
5. Click Continue:
   
6. Select Auto DJ.
7. Click to Confirm and proceed to step 11:
   
8. Click on Auto DJ in the left-hand menu.
9. Click on Media Management in the left-hand menu.
10. Read the warnings and click to enable Auto DJ:
    
    • Select the AOD space to use if you have multiple spaces.
11. Auto DJ is now enabled and linked to your AOD space for your audio files:
    

Refer to this other guide to organize and broadcast your audio files.

This guide explains the procedures for withdrawing and returning assets when a Public Cloud product is terminated.

Withdrawing and returning assets on Public Cloud

When a voluntary termination is performed, the resources associated with the Public Cloud are gradually deactivated and then deleted.

DNS resources of the DNSaaS (Designate) type are immediately deleted upon termination.

All other resources are deactivated across all Public Cloud regions:

• deactivation of users and projects;
• inability to access remaining resources;
• deactivation of resources that are still exposed:
  • S3 buckets and Swift containers (Object Storage);
  • stopped Compute instances (powered off);
  • automatic exit from pause mode before instance shutdown;
  • automatic exit from rescue mode before instance shutdown;
  • deactivation of Load Balancers (LBaaS);
  • deactivation of orchestrations and alarms (Heat).

Resources that are not exposed are not immediately modified, including:

• volumes;
• images;
• backups;
• snapshots;
• public keys;
• private networks;
• secrets.

Asset retention period

With the exception of DNS resources, assets are retained for a period of 7 days after termination.

On the 7th day at 3:00 AM, all remaining resources are permanently deleted, with no possibility of restoration.

Asset recovery after termination

After the product is terminated, a recovery request can be submitted within a maximum of 3 calendar days.

This request requires:

• an active subscription to a Public Cloud product;
• an up-to-date billing status;
• compliance with the applicable contractual terms.

Provided that the data is still available on the storage infrastructure, suspended services can be reactivated within a maximum of 4 days after the request is approved.

Stopped instances are not restarted automatically. However, they can be restarted manually if necessary.

You are responsible for exporting the assets.

This guide explains how to manually allow or deny participants to a kMeet meeting.

Introduction

• Once the option is enabled, each participant can approve the arrival of subsequent participants.
• If a meeting is created from the Infomaniak calendar, a kMeet link can be added, which will be accessible to all event participants; it is therefore recommended that the event initiator log in a little before the participants if they wish to configure their meeting (add a waiting room or a password, etc.).

Approve or reject participants

To do this:

1. Click here to access kMeet in your Infomaniak kSuite (or launch the mobile/desktop app — ❓: help).
2. Start a meeting (❓: help).
   
3. Click on the chevron ‍ below the meeting name to expand the advanced options.
4. Enable participant control:
   
5. Start the meeting.
6. Share the meeting link or code, and if necessary, the password and/or encryption key with your participants.
7. When your participants try to join the meeting, an audible notification prompts you to allow or deny them access to the room:
   
8. You can exclude a participant, who was previously accepted, during the meeting:
   
9. The moderator can also disable the "waiting room" activated in step 4 above once the meeting has started:
   1. Click on the ○○○ icon in the toolbar.
   2. Click on Security options:
      
   3. Disable the option to no longer have to manage new arrivals in the meeting:
      

Moderation options

Other moderation options are available:

1. Click on the ○○○ icon in the toolbar.
2. Click on Settings:
   
3. Click on Moderation.
4. The options allow you to manage the expected behavior when new participants join:
   
   1. all participants start with their microphone muted
   2. all participants start with their camera turned off
   3. all participants have the same interface display as the moderator (a specific participant is displayed in large format on the layout, etc.), which can be modified at any time by the users, but the moderator can update it at any time to enforce the setting
   4. the recording will use the same interface display as the moderator (a specific participant is displayed in large format on the layout, etc.)
   5. reaction emojis do not produce any sound

This guide concerns the "Applications" (or "modules", “extensions”) available in Infomaniak Site Creator depending on the version you have, to create a showcase website, a blog, or a 100% customizable online store, without any technical knowledge.

Different Applications

In addition to the content blocks offering different pre-formatted layouts, you can also insert blocks in the form of modules, each with a specific function:

1. Video
2. Audio player
3. Image slider / slideshow
4. File download
5. Location on map
6. Survey
7. Knowledge base
8. Questions and answers
9. Calendar
10. Calendly
11. Subpage menu
12. Sitemap
13. Add to Google
14. Custom HTML code
15. Contact form
16. Blog
17. Shop
18. RSS feed reader
19. Restaurant menu
20. Google Analytics

Insert a module on a page

Start by logging in to the Infomaniak Manager with your credentials (user account with the necessary rights for the relevant product):

1. Click here to access the hosting & site management interface (filtered to display only Site Creator).
   • If nothing is displayed, you may not be in the Organization to which your site is linked (❓: help).
2. Click on the name of the Site Creator in question:
   
3. Click on the button to edit your site:
   

Once in Site Creator:

1. Click on the Content button in the left-hand menu.
2. Click on Applications at the bottom, and the available content will be displayed on the right.
3. Click on one of these applications to insert it into the page:
   
4. Once inserted, hover over the module (or the block itself, depending on the module) to access its settings:
   

Multiple modules or missing module

If you delete one of your modules (such as the one for creating a survey) that you have already configured and want to revert the changes, click Cancel immediately:

or

You can also reinsert the module, which should revert to its previous settings.

You cannot insert multiple modules of the same type to customize them independently.

Other integrations & widgets

Click on the APPLICATIONS button in the left sidebar of Site Creator:

To add a counter to display a countdown:

1. In the left-hand menu, click on the Content button.‍
2. Click on Objects in the list, and the available content will be displayed on the right.
3. Click on one of these objects to insert it on the page:
   
4. Once inserted, hover over the module to access its settings:
   

This guide details how to manage the Organization Directory, which is a special address book available within the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

Introduction

• The Organization directory is automatically populated with the users that make up each Organization to which your user is linked; it is synchronized with all internal users of these Organizations.
• If Groups (❓: help) are created within the Organization, they will be visible in the Organization's directory:
  
• It cannot be exported (❓: help) or renamed.

Access the Organization Directory

If your login ID corresponds to one or more Organizations, you can access the different directories of these Organizations:

1. Click here to access the contacts in your kSuite Infomaniak (❓: help).
2. Click on the chevron ‍ to the left of the name of the Organization in question.
3. Click on {Organization name} Directory…
4. The contacts of the selected Organization are displayed on the right:
   

Modify the contact details of a contact in the directory

You can do many things (copy, export the contact information, view the email exchanges or the events in the calendar, add to favorites, call, etc.) by clicking on a contact in the Organization Directory address book.However, you will not be able to modify the contact details on behalf of the person.:

To modify the main information, the person concerned (the person for whom a change needs to be made) must log in to his/her profile and modify it (see below):

A. First name & Last name

To change the first name and last name displayed in one of the Organization notebooks, the user in question (here faq@exemple-domaine.ch) must log in to their account and modify their contact details (❓: help).

B. Email address

To change the email address displayed in an organization's directory, the user in question must log in to their account and modify their contact details (❓: help).

C. Phone number

To change the phone number displayed in an organization's directory, the user in question must log in to their account and modify their contact details (❓: help).

Hide certain information

Prerequisites

• You must be at least an Administrator of the Organization (❓: help).

To increase the privacy of contacts, you can:

• make a contact private in any address book (not just the directory) to hide it from users with fewer permissions:
  
• hide the display of all telephone numbers of the directory members:
  1. Click here to access the contacts in your Infomaniak kSuite (❓: help).
  2. Click on Settings ‍ in the top right corner.
  3. Check or select the relevant Organization in the dropdown menu on the left-hand menu.
  4. Click on ‍Address Book.
  5. Click on the toggle switch to disable the display of telephone numbers in the Organization's address books for all users of the Organization.
  6. The change is immediately visible:
     

Change the display color of a Directory

To change the color of the icon representing the Organization's Directory:

1. Click here to access the contacts in your Infomaniak kSuite (❓: help).
2. Click on the action menu ⋮ located to the right of the address book.
3. Click on Edit:
   
4. Choose a color and confirm:
   

This guide details the Auto DJ feature of Infomaniak's Streaming Radio service, which allows you to create a live radio station that broadcasts 24/7 using your own audio content (music, shows, podcasts, jingles, etc.) that you have previously uploaded to your storage space.

Organize and import your audio files

Prerequisites

• Enable Auto DJ on your Streaming Radio (❓: help).

The first step is to prepare your content. The tool currently accepts files in .mp3 and .aac format. You can import an entire folder containing your audio files:

The default folder is named Music. You can create new folders within it beforehand to import files from your device.

You can also manage your library directly from your VOD/AOD space:

Metadata Management

You can directly modify the ID3 tags (title, artist, album, cover art) of an audio file from the interface so that this information is displayed correctly on your players:

Create playlists

Once your files have been imported, you can group them into playlists:

Manual playlist

1. Create a manual playlist:
   
2. Select the tracks and their order precisely:
   

Automatic playlist

1. Select an automatic playlist:
   
2. Below, define smart criteria (by tags, styles, or artists) to allow the system to dynamically generate the playlist:
   

Advanced playlist

Unlike the playlists above, the advanced playlist allows you to schedule a precise sequence of content that will loop during the selected time slot. This feature is ideal for automatically inserting jingles or intermissions at regular intervals, and for grouping tracks from multiple sources within the same time slot:

1. Select an advanced playlist:
   
2. Below, define the structure of your broadcast cycles by combining different sources from your library (folders, playlists, or tags) and specifying the number of tracks to play for each item:
   
   Example programming:
   • Play 3 tracks from the Film Music playlist
   • Play 1 track from the Night folder
   • Play 1 sound with the Jingle tag
3. The Auto DJ will then play the sequence in a loop (1 → 2 → 3 → 1 → 2 → 3, etc.).
   • A weighting mechanism ensures fair rotation of media: the system will not replay the same tracks at the same time, thus ensuring a real refresh of your content with each cycle.

Schedule broadcasts (Planning)

The scheduling tool allows you to manage your program schedule in detail:

• Scheduled programming: organize your broadcasts by playlist or by folder on a weekly calendar:
  
• Fallback playlist (existing by default): configure a backup playlist that will be broadcast automatically when no specific program is scheduled, ensuring an uninterrupted stream.
• Live / AutoDJ Transition: You can schedule time slots or automate the resumption of the AutoDJ stream as soon as an encoder (external source) stops broadcasting its stream.

Advanced Audio Settings

To ensure professional audio quality, several processing options are available:

• Audio normalization: standardizes the audio level of all your files to avoid volume differences between tracks.
• Transitions: configure crossfades and overlaps between tracks:
  

Integration and statistics

The stream generated by Auto DJ is a standard streaming stream that benefits from all the tools in the Infomaniak ecosystem:

• Infomaniak Player: automatic display of currently playing tracks and broadcast history.
• Multi-format streaming: HLS support and stream transcoding.
• Advanced statistics: precise real-time audience tracking and detailed reports.

This guide concerns the configuration of the mobile app Infomaniak Mail (application for iOS/Android smartphones or tablets).

Accessing the application settings

To open the settings of the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets) on your device:

1. Tap the top left of your inbox:
   
2. Click on Settings in the top right corner of the panel that opens:
   
3. You can manage the settings from the screen that appears:
   
   

a. Signature selection

If you have multiple email addresses linked to your account, tap on the email address for which you want to change the signature. Then, choose a different signature from the configured signatures.

On iOS, you can also manage your read receipt requests.

b. my kSuite only

Provides information about the current subscription. Example:

c. App Lock

This option allows you to protect the app using one of your device's lock methods. This ensures that you remain logged into your Infomaniak account, but prevents unauthorized access to Infomaniak Mail when the app is no longer in the list of open applications.

If your device has a fingerprint reader, you can use this method to activate the lock. The same applies to Face ID on iOS.

When you reopen the application, authentication will be required.

d. Device Notifications

You can configure notifications for each of the email addresses linked in the application.

e. Contact & calendar synchronization

This synchronization is currently managed externally; please refer to the https://config.infomaniak.com/ wizard.

f. External content

This section allows you to choose whether to automatically display all external content present in an incoming email that you are reading, or whether you prefer to hide it and only display it on demand.

g. Automatic advance

This section allows you to choose the action to be performed after an email is archived or deleted: open the next message, or the previous one, or return to the message list.

h. Conversion list density

The display mode can be compact, normal, or wide.

i. Theme

The theme allows you to choose between a dark mode display or, conversely, a light display with black text on a white background. This display can also be defined based on the device's theme, allowing it to adopt any system setting that changes the display based on the time of day.

j. Accent color

The accent color is either blue or pink.

k. Swipe actions

Swipe actions allow you to define which operation Infomaniak Mail should perform if you swipe your finger on a message from the right list to the left or from the left to the right (including the “long swipe” on iOS):

The available actions are:

• delete the message (it will be moved to the trash)
• archive the message (it will be moved to an archive folder)
• mark it as read or unread
• move the message (in which case, the list of folders is displayed after a scan)
• favorites (to enable tracking of the message)
• report as spam
• quick actions menu (also accessible from the message view, offering options to write a reply, forward, delete, print, etc.)

You can also choose "none" to prevent operations that may not be desirable if your device is not suitable for scanning:

l. Message display mode

Choose between displaying messages individually or using “thread”/“conversation” mode, which groups your emails by topic/sender. This means emails received are grouped according to the subject of the discussion, making the inbox display cleaner and easier to follow the messages from the different participants in the conversation:

m. Account management

Allows you to delete your Infomaniak account (after confirming that you have read the important warning). Also, please refer to this other guide:

This guide is for you if you want to change your current email provider and host your emails with Infomaniak.

Introduction

• To help you identify the offer that best suits your needs, please refer to this other guide.
• To avoid losing any messages and experiencing any interruptions:
  • Follow the links in the order they are presented; they will open in a new tab in your browser, and return to this main guide after completing each step.
• If needed, you can also migrate your:
  • Calendars
  • Contacts
  • and other data

You are ordering a Mail Service only

Below are the different steps to securely migrate your email service to Infomaniak.

Step 1

You need to order the mail service by following this guide.

When placing your order, you can choose to transfer the domain name at the same time or order the mail service separately.

You can then import the content from your old email addresses to Infomaniak: refer to this other guide.

Step 2

Once the addresses are configured and your old content has been imported, you will be able to connect your external domain name to your Infomaniak Mail serviceto start receiving emails with Infomaniak. You will need to follow the "Link your external domain to your Mail Service" chapter of this guide.

You will find the MX/SPF records to add to your domain's DNS zone here:

SPF

Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX

Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a period at the end: "mta-gw.infomaniak.ch.")

Step 3 (optional)

Once everything is working correctly, and if you haven't already done so, you can transfer your domain name: refer to this other guide.

As soon as the transfer is launched, you should have access to the DNS zone of your domain name in the Infomaniak Manager. You can then check…

1. … in the DNS diagnostic to see if any corrections need to be made and, if necessary, add the DNS entries that would be required for other services used with your domain name (newsletter or other).

2. … in the global security tab of your email service to check if DKIM is properly enabled.

If emails arrived during the migration with your previous provider, you can import the content of your old addresses into Infomaniak again by following this guide (duplicates are handled).

You are ordering a kSuite

Below are the different steps to securely migrate your external email service to an Infomaniak kSuite.

Step 1

Order kSuite from this page.

Once your order is complete, access your kSuite and add your domain name to it.

You can then create your email addresses and even import the content from your old addresses: refer to this other guide.

Step 2

Once the addresses are configured and your old content has been imported, link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. Refer to the chapter "Linking the external domain to your Mail Service" in this other guide.

You will find the MX/SPF records to add to the DNS zone of your domain name here:

SPF

Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX

Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a period at the end: "mta-gw.infomaniak.ch.")

Step 3 (optional)

Once everything is working correctly, and if you haven't already done so, you can transfer your domain name: refer to this other guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name in the Infomaniak Manager. You can then check…

1. … in the DNS diagnostic if there are corrections to be made, and if necessary, add the DNS entries that would be needed for other servicesused with your domain name (newsletter or other).

2. … in the global security tab of your email service if DKIM is properly enabled.

If emails arrived during the migration from your previous provider, you can import the content of your old addresses into Infomaniak again by following this guide (duplicates are handled).

This guide explains how to manage external applications with kChat using webhooks.

Introduction

• A webhook is a method that allows an application to be notified immediately when a specific event occurs in another application, rather than constantly asking that application if anything new has happened ("polling").
  • Outgoing webhook: kChat communicates information to other apps when an event occurs in kChat.
  • Incoming webhook: kChat receives information from other apps to trigger actions in kChat.
• It is not possible to import the history of discussions from another application (Slack, Teams, Jabber, etc.) or from another Organization.
• Maximum number of incoming/outgoing Webhooks:
  • kSuite Free = 1 / 1
  • kSuite Standard = 20 / 20
  • kSuite Business = unlimited
  • kSuite Enterprise = unlimited

Accessing the kChat webhooks interface

Prerequisites

• You must not be an external user (they will not see the Integrations menu).

To configure a webhook, find self-hosted or third-party applications and integrations:

1. Click here to access the kChat web app (online service ksuite.infomaniak.com/kchat) or open the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click on the New icon ‍ next to your kChat organization's name.
3. Click on Integrations:
   
4. Access the categories:
   

Specific guides

Examples of integration on kChat:

• Calendar Infomaniak: display an event reminder on kChat
• n8n application: trigger the sending of a message on kChat

Guides for other uses

To create an incoming webhook (to display an external event on kChat):

1. Click on the Incoming Webhooks category.
2. Click on the blue Add incoming webhooks button:
   
3. Add a name and description for the webhook.
4. Select the channel that will receive the messages.
5. Click the button to Save:
   
6. The URL to keep for your developments is displayed (do not disclose it publicly); example: “https://your-server-kchat.xyz/hooks/xxx-key-generated-xxx”:
   

Using the webhook

Quick example

1. A specific curl command (detailed below) is entered into a terminal.
2. The command contains the URL obtained in step 6 above.
3. The command will post a message in the channel specified in step 4 above:
   

Details

Regarding the application that will post on kChat:

1. Adjust the code below based on the URL obtained from kChat:

   POST /hooks/xxx-key-generated-xxx HTTP/1.1
   Host: your-server-kchat.xyz
   Content-Type: application/json
   Content-Length: 63
   {
       "text": "Hello, text1\nText2."
   }

2. If necessary, use the same request but with curl (to test from a Terminal application (command-line interface, CLI) on your device), as in the example image above:

   curl -i -X POST -H 'Content-Type: application/json' -d '{"text": "Hello, text1\nText2."}' {{URL_12}}

If no Content-Type header is defined, the request body must be preceded by payload= as follows:

payload={"text": "Hello, text1\nText2."}

A successful request will receive the following response:

HTTP/1.1 200 OK	
Content-Type: application/json	
X-Version-Id: 4.7.1.dev.12799dvd77e172e8a2eba0f4041ec1471.false	
Date: Sun, 01 Jun 2023 17:00:00 GMT	
Content-Length: 58	
	
{	
    "id":"x",	
    "create_at":1713198308869,	
    "update_at":1713198308869,	
    "delete_at":0,	
    "user_id":"x",	
    "channel_id":"x",	
    "root_id":"",	
    "original_id":"",	
    "participants":null,	
    "message":"test",	
    "type":"",	
    "props":{	
        "override_username":"webhook",	
        "override_icon_url":null,	
        "override_icon_emoji":null,	
        "webhook_display_name":"test",	
        "attachments":[	
	
        ],	
        "card":null,	
        "from_webhook":"true"	
    },	
    "hashtags":null,	
    "metadata":{	
        "embeds":[	
            {	
                "type":"message_attachment"	
            }	
        ],	
        "files":[	
	
        ],	
        "reactions":[	
	
        ]	
    },	
    "file_ids":null,	
    "has_reactions":false,	
    "edit_at":0,	
    "is_pinned":false,	
    "remote_id":null,	
    "reply_count":0,	
    "pending_post_id":null,	
    "is_following":false	
}

If you want to have the same response format as Slack:

HTTP/1.1 200 OK
Content-Type: text/plain
X-Request-Id: hoan69ws7rp5xj7wu9rmystry
X-Version-Id: 4.7.1.dev.12799dvd77e172e8a2eba0f4041ec1471.false
Date: Sun, 01 Jun 2023 17:00:00 GMT
Content-Length: 2
ok

You must add ?slack_return_format=true to the webhook URL.

Parameters

In addition to the text field, here is the complete list of supported parameters:

Code example with parameters

Here's how to generate a more complete message with parameters, some of which can replace parameters already defined when creating the webhook (username, preferred channel, avatar, etc.), as shown in the table above:

curl -i -X POST -H 'Content-Type: application/json' \
-d '{
"username": "System Monitor",
  "icon_url": "{{URL_13}}",
  "text": "### System Status Report\nEnvironment: PRODUCTION\nStatus: SUCCESSFUL\n\n---\n\n| Component | Version | Build ID | Status |\n|:----------|:-------:|:---------|:-------|\n| API-Core  | 2.4.1   | #88421   | OK     |\n| Web-UI    | 1.9.0   | #88425   | OK     |\n| Database  | 14.5    | N/A      | OK     |\n\n---\n\n**Commit Reference:**\n`git-ref: a7f8e9c21b` \n\n**Summary:**\nAll automated integration tests passed successfully. No manual intervention is required. Please contact the DevOps team for further details regarding this release."
}' \
{{URL_14}}

Result of a similar example in the image: