This guide explains how to access your emails hosted by Infomaniak.

Infomaniak Mail Guides

Click here to open the Infomaniak Assistant to configure synchronization on macOS, Windows, Linux, Android, iOS of common mail software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Use directly the mail in a web browser thanks to the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) and/or download the mobile app Infomaniak Mail (application for iOS / Android smartphone or tablet).

Otherwise, here are manual procedures offered in the form of guides:

OS	Application to synchronize
	Outlook New / Microsoft 365 MSO / 2019 ( Windows)
	Outlook Microsoft 365 MSO ( macOS)
	Apple Mail (configuration profile macOS)
	Apple Mail (configuration profile iOS: iPhone, iPad, etc.)
	Mail ( Android: Huawei, Samsung, Sony, etc.)
+	Outlook ( iOS + Android)
+	Gmail ( iOS + Android)
++	Mozilla Thunderbird

For synchronization of your contacts & calendars refer to this other guide.

Recommended IMAP settings

Username = the complete & full email address (?)
Password = the one created/generated for the email address you want to access
Incoming IMAP server = mail.infomaniak.com
IMAP port = 993 (with SSL)

Recommended SMTP settings

Username = full & complete email address ( ? )
Password = the one created/generated for the email address you want to access
Outgoing SMTP server = mail.infomaniak.com
SMTP port & encryption protocol and command/method to activate this protocol:

• Prioritize the port 587 + STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
• Tolerate the port 465 + SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.

Authentication required to send emails:

• It is activated in the SMTP settings of your application.
• Check "use the same parameters as the incoming server" or depending on the software/email clients, enter a username (= full & complete email address) and its password.

In case of a problem

• POP3 protocol not recommended‍‍ (POP server = mail.infomaniak.com and POP port = 995 with SSL).
• Refer to this other guide if you encounter errors, to check the essential points!

• Refer to this other guide if you are looking for information about other compatible email ports and protocols.

Change an email password

Passwords for email addresses can be multiple, have nothing to do with your Infomaniak login password, and cannot be retrieved after their first display. You must therefore (re)create them as soon as you need them, specifying the device (computer, mobile, etc.) and/or the user concerned, in order to be able to distinctly manage the elements on the day you need to handle a specific connection.

Manage passwords:

• from the Manager on the Mail Service
• from the Infomaniak Web app Mail

Apply the new email password

If you have deleted an existing password to create a new one, you will need to update your applications & devices that were using this password. Refer to these specific guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (different versions)
• Microsoft Outlook (different versions)
• Mozilla Thunderbird

Are you not yet managing your emails with Infomaniak?

Infomaniak is an independent technology company based in Switzerland. It was founded in 1994 in Geneva and develops digital services for individuals, organizations, and businesses. The company is majority-owned by its employees and operates from Geneva and Zurich.

The infrastructure

Infomaniak designs, develops, and fully manages its own infrastructure, which includes data centers in Switzerland and all the servers installed there. The data entrusted to it is hosted and processed exclusively in Switzerland, ensuring the sovereignty, confidentiality, and security of the information.

The company offers a wide range of services, including website hosting, domain name registration and management, cloud solutions, collaborative suites, messaging services, and audio/video broadcasting and streaming tools. These services are designed to be high-performing, scalable, and suitable for both beginners and professional users.

Infomaniak's data centers are recognized for their energy efficiency and ecological design. Infomaniak has notably inaugurated a data center capable of recycling 100% of the energy it consumes to heat local housing, demonstrating a concrete commitment to ecology and sustainability.

Infomaniak emphasizes data protection and privacy. The services are designed and operated without advertising, without data analysis for commercial purposes, and in strict compliance with Swiss data protection laws and European standards such as the GDPR.

The services offered by Infomaniak include:

• web hosting and online stores with CMS support and automated backups
• domain name registration and management
• high-performance cloud solutions for hosting applications, servers, and data
• the collaborative suite kSuite including email, storage, calendar, video conferencing, AI assistant, and communication tools
• audio and video streaming solutions for media, radio, and events.

Infomaniak offers local and multilingual customer support, available with a comprehensive knowledge base, guides, tutorials, and direct assistance to help users with the use and configuration of their services.

Certifications

Infomaniak is certified according to several international standards that attest to the quality, security, energy management, and environmental impact of its activities. These certifications are regularly renewed and improved to ensure high performance standards.

The certification ISO 27001:2022 attests to the implementation of an information security management system covering data protection and defense against intrusions and information loss. The certification ISO 9001:2015 focuses on quality management, ensuring that the products and services provided meet customer needs and strict quality requirements. The certification ISO 14001:2015 concerns environmental management, with criteria for measuring and reducing the impact of activities on the environment. The certification ISO 50001:2018 aims to measure and continuously improve the energy efficiency of facilities and operations.

Infomaniak also compensates 200% of its CO₂ emissions through certified projects with high environmental and social value, demonstrating a proactive approach to reducing its ecological footprint.

Several Swiss labels reinforce this approach: the Swiss Made Software label, which certifies that the majority of software developments are carried out in Switzerland, the Swiss Hosting label, which confirms that customer data and online services are physically hosted in Switzerland, and the Swiss Made label, which emphasizes the Swiss origin of the services and the maintenance of all jobs in the country, particularly in Geneva and Zurich.

In 2025, Infomaniak also obtained the B Corp™ certification, an international label that recognizes companies meeting high standards in terms of social and environmental impact, governance, and transparency. This certification attests to a sustainable and ethical commitment that takes into account the needs of employees, customers, the community, and the planet.

This guide concerns the configuration of the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet).

Access the application settings

To open the settings of the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) on your device:

1. Tap at the top left of your inbox:
   
2. Click on the Settings icon ‍ at the top right of the pane that opens:
   
3. You can manage the settings from the screen that appears:
   
    

a. Signature selection

If you have multiple email addresses linked to your account, tap on the email address for which you want to change the signature. Then choose another signature from those configured.

On iOS, you can also manage your read receipt requests.

b. my kSuite only

Provides information about the current subscription.

c. Application lock

This option allows you to protect the application by one of the locking methods of your device, which allows you to stay logged in to Infomaniak messaging with your user account but prevents access to Infomaniak Mail by a third party when the app is no longer in the open applications.

If your device has a fingerprint reader, you can use this method to activate the lock. Same for Face ID on iOS:

When reopening the application, authentication will be requested.

d. Notifications on the device

You can configure the notifications for each of the linked email addresses in the application.

e. Synchronization of contacts & calendars

For now, this synchronization is managed externally; refer to the assistant https://config.infomaniak.com/.

f. Automatic advance

This section allows you to choose the action to be taken after archiving or deleting an email: open the next message, or the previous, or return to the message list.

g. External content

This section allows you to choose whether to automatically display all external content present in an incoming email you are reading, or whether you prefer to hide it and only display it on demand.

h. Conversion list density

The display mode can be compact, normal, or large.

i. Theme

The theme allows you to choose a display type dark mode (dark) or conversely, a light display black on white. This display can also be defined according to the device theme (thus allowing to take up a possible system setting that would vary the display according to the time).

j. Accent color

The accent color is either blue or pink.

k. Swipe actions

Swipe actions allow you to define which operation Infomaniak Mail must perform if you swipe your finger across a message from right to left or from left to right:

The possible actions are:

• delete the message (it goes to the trash)
• archive the message (it goes to an archive folder)
• mark it as read or unread
• move the message (and in this case the list of folders is displayed after a swipe)
• favorites (to activate a follow-up on the message)
• report as spam
• quick action menu (also accessible from reading the message and which offers to write a reply, perform a transfer, a deletion, a print, etc.)

and it is also possible to choose "none" to avoid operations that would not be desired if your device is not suitable for swiping:

l. Message display mode

Choose between an individual display of messages or a “discussion” / “conversation” mode, which allows you to group your emails by subjects/senders, i.e., group the received emails according to the subject of the discussion, thus the display of the inbox is lighter and the follow-up of the messages of the different participants of the conversation is easier to do:

m. Account management

Allows you to delete the Infomaniak account (after confirmation of reading the important warning). Also refer to this other guide.

This guide is for you if you wish to change your current email provider and host your emails with Infomaniak.

Preamble

• To help you identify the offer best suited to your needs, refer to this other guide.

Moving your email to Infomaniak

To avoid losing any messages and experiencing any interruptions:

• Follow the links in order as they will open in a new tab in your browser, and return to this main guide after each completed step.
• If necessary, you can also migrate your:
  • Calendars
  • Contacts
  • and other data

You order a Mail Service only

Below are the different steps to migrate your mail service to Infomaniak securely.

Step 1: It is necessary to order the mail service by following this guide.

At the time of ordering, you can choose to transfer the domain name at the same time or to order the mail service alone.

You can then import the content of your old addresses to Infomaniak by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails at Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a point at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): When everything is working correctly and if it has not already been done, you can transfer your domain name by following this guide.

Once the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and, if necessary, add the DNS entries that may be required for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your previous provider, you can re-import the contents of your old addresses with Infomaniak by following this guide (duplicates are managed).

You order a kSuite

Below are the different steps to migrate your external mail service to an Infomaniak kSuite securely.

Step 1: Order kSuite from this page.

Once the order is completed, access your kSuite and add your domain name to it.

You can then create your email addresses and even import the content of your old addresses by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails at Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a point at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): When everything is working correctly and if it has not already been done, you can transfer your domain name by following this guide.

Once the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and, if necessary, add the DNS entries that may be required for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your previous provider, you can re-import the contents of your old addresses with Infomaniak by following this guide (duplicates are managed).

This guide explains how to recover lost emails, especially after accidental deletion.

Preamble

• Infomaniak backs up each email address once a day (usually early in the morning).
• You can thus restore your mailbox to its exact state at the time of the backup.
• RECOVERED ITEMS:‍
  • Emails (present at the time of the backup) that no longer exist (at the time of the restoration request) will be returned to their original location.
  • Certain parameters (answering machine and redirection in particular) will be restored if they have changed in the meantime.
• NON-RECOVERED ITEMS:‍
  • Moved emails (subfolders, trash): they still exist in your account and must be searched.
  • The restoration does not include the calendar nor the address book.
  • Messages absent at the time of the daily backup (see POP3 chapter); example:
    • Restoration requested at 10 AM (backup at 5 AM) for an email received at 8 AM and deleted at 9:30 AM: it will not be recovered because it was not yet present at the 5 AM backup.‍
• UNMODIFIED ITEMS:‍
  • Emails received, created, or stored between the backup date and the execution of the restoration remain in your mailbox.

Backup retention period

Infomaniak makes the backup of your mailbox available for a certain number of days depending on your offer.

⚠ Duration in days:

Refer to this other guide on the storage limits of your messages.

Restore from the Infomaniak Web Mail app

Prerequisites

• Ensure that the deletion occurred less than 30 days ago (or within the period included with your offer - see above).
• Have permission to manage backups: if you had been invited to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account.

To restore emails:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on General.
5. Click on Restore:
   
6. Choose a Restore date.
7. Click on Restore emails:
   
8. Once the restoration is complete, an informational email is sent.

Restore from the Mail Service

Prerequisites

• Be Administrator or Legal Representative within the Organization that manages the Mail Service.
• Ensure that the deletion occurred less than 30 days ago (or within the period included with your offer - see above).

To restore emails from a Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the concerned email address in the displayed table.
4. Click on the Actions on the address button at the top right.
5. Click on Restore emails:
   
6. Choose a Restore date.
7. Click on Restore emails.
8. Once the restoration is complete, an information email is sent to you.

Emails placed in the trash

Unless otherwise configured, an email deleted by the user is moved to a trash can, and it is only after a delay of several days or weeks that the trash can is automatically emptied (it can also be emptied by a user click). Therefore, during a restoration operation:

• Emails currently in the trash will remain as they are, regardless of the restoration date.
• Emails deleted from the trash will be restored to their original location, where they were when they were deleted (whether in the inbox folders or in the trash).

Emails placed in non-conventional folders

If you intentionally store your messages in folders with unusual names (for example, folders named Junk or Spam) take note of the important information in this other guide.

Email software/client configured in POP3

If you are used to checking your email with software/email client like Outlook and the latter is configured with the POP / POP3 protocol, it will not be possible to restore everything since the backup is done once a day, it only keeps the messages that were at the time of the backup in the Infomaniak inbox; the same applies to your other folders (Sent messages, for example) present in the POP3 application: these are not synchronized with Infomaniak and therefore are not backed up; it is therefore necessary in the future to prefer the IMAP protocol in your email software/client.

This guide allows you to manage external applications with kChat using webhooks.

Preamble

• A webhook is a method that allows an application to be immediately informed when a particular event occurs in another application, rather than constantly asking this application if something new has happened ("polling").
  • Outgoing webhook: kChat communicates information to other apps when an event occurs in kChat.
  • Incoming webhook: kChat receives information from other apps to trigger actions in kChat.
• It is not possible to import the chat history from another application (Slack, Teams, Jabber, etc.) or from another Organization.

⚠ Max. number of incoming/outgoing webhooks:

Access the kChat webhooks interface

Prerequisites

• Not being an external user (this user will not see the menu Integrations).

To configure a webhook, find self-hosted or third-party applications and integrations:

1. Click here‍‍ to access the Web app kChat (online service ksuite.infomaniak.com/kchat) or open the desktop app kChat (desktop application on macOS / Windows / Linux).
2. Click on the New icon ‍ next to your kChat organization's name.
3. Click on Integrations:
   
4. Access the categories:
   

Specific guides

Integration examples on kChat:

• Calendar Infomaniak: display an event reminder on kChat
• application n8n: trigger sending a message on kChat

Guides for any other use

To create an incoming webhook (to display an external event on kChat):

1. Click on the Incoming Webhooks category.
2. Click on the blue button Add incoming webhooks:
   
3. Add a name and description for the webhook.
4. Select the channel that will receive the messages.
5. Click on the button to Save:
   
6. The URL to keep for your developments is displayed (do not disclose it publicly); example “https://your-server-kchat.xyz/hooks/xxx-key-generated-xxx”:
   

Webhook usage

Quick example

1. A specific curl command (detailed below) is entered in a terminal.
2. The command contains the URL obtained in point 6 above.
3. The command will result in posting a message in the channel specified in point 4 above:
   

Details

On the application that needs to post on kChat:

1. Adjust the code below according to the URL obtained on kChat:

   POST /hooks/xxx-key-generated-xxx HTTP/1.1
   Host: your-server-kchat.xyz
   Content-Type: application/json
   Content-Length: 63
   {
       "text": "Hello, text1\nText2."
   }

2. Optionally, use the same request but in curl (to test from a Terminal type application (command line interface, CLI / Command Line Interface) on your device) as in the image example above: 

   curl -i -X POST -H 'Content-Type: application/json' -d '{"text": "Hello, text1\nText2."}' https://your-server-kchat.xyz/hooks/xxx-key-generated-xxx

If no Content-Type header is defined, the request body must be preceded by payload= as follows:

payload={"text": "Hello, text1\nText2."}

A successful request will receive the following response:

HTTP/1.1 200 OK	
Content-Type: application/json	
X-Version-Id: 4.7.1.dev.12799dvd77e172e8a2eba0f4041ec1471.false	
Date: Sun, 01 Jun 2023 17:00:00 GMT	
Content-Length: 58	
	
{	
    "id":"x",	
    "create_at":1713198308869,	
    "update_at":1713198308869,	
    "delete_at":0,	
    "user_id":"x",	
    "channel_id":"x",	
    "root_id":"",	
    "original_id":"",	
    "participants":null,	
    "message":"test",	
    "type":"",	
    "props":{	
        "override_username":"webhook",	
        "override_icon_url":null,	
        "override_icon_emoji":null,	
        "webhook_display_name":"test",	
        "attachments":[	
	
        ],	
        "card":null,	
        "from_webhook":"true"	
    },	
    "hashtags":null,	
    "metadata":{	
        "embeds":[	
            {	
                "type":"message_attachment"	
            }	
        ],	
        "files":[	
	
        ],	
        "reactions":[	
	
        ]	
    },	
    "file_ids":null,	
    "has_reactions":false,	
    "edit_at":0,	
    "is_pinned":false,	
    "remote_id":null,	
    "reply_count":0,	
    "pending_post_id":null,	
    "is_following":false	
}

If you want to have the same response format as Slack:

HTTP/1.1 200 OK
Content-Type: text/plain
X-Request-Id: hoan69ws7rp5xj7wu9rmystry
X-Version-Id: 4.7.1.dev.12799dvd77e172e8a2eba0f4041ec1471.false
Date: Sun, 01 Jun 2023 17:00:00 GMT
Content-Length: 2
ok

you must add ?slack_return_format=true to the webhook URL.

Parameters

In addition to the text field, here is the complete list of supported parameters:

Example code with parameters

Here is how to generate a more complete message with parameters, some of which can replace parameters already set when creating the webhook (username, preferred channel, avatar...) as indicated in the table above:

curl -i -X POST -H 'Content-Type: application/json' \
-d '{
"username": "System Monitor",
  "icon_url": "https://cdn-icons-png.flaticon.com/512/5971/5971593.png",
  "text": "### System Status Report\nEnvironment: PRODUCTION\nStatus: SUCCESSFUL\n\n---\n\n| Component | Version | Build ID | Status |\n|:----------|:-------:|:---------|:-------|\n| API-Core  | 2.4.1   | #88421   | OK     |\n| Web-UI    | 1.9.0   | #88425   | OK     |\n| Database  | 14.5    | N/A      | OK     |\n\n---\n\n**Commit Reference:**\n`git-ref: a7f8e9c21b` \n\n**Summary:**\nAll automated integration tests passed successfully. No manual intervention is required. Please contact the DevOps team for further details regarding this release."
}' \
https://faq-infomaniakaruh.kchat.infomaniak.com/hooks/019c23e9-a9a8-735c-b6ce-0a69df63aaf0

Result of a similar example in image: