Base de conhecimento

This guide presents the advantages of kSuite (Standard, Business, Enterprise), the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies user management in a company and groups your products into a single invoice with a single due date.
  • It also includes advanced management of users of all the applications you need to collaborate online.
  • You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
• kSuite is a bundled offer that can be upgraded to a higher offer at any time but it is not possible to change to a lower rate later, nor to transfer kSuite to another Organization.
  • The products included in kSuite cannot be moved or canceled independently of each other.
• To help you identify the kSuite offer that best suits your needs, refer to this other guide.

Choosing kSuite over individual apps

The question of choosing kDrive and/or Mail separately, standalone, rather than the suite kSuite may indeed arise.

kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended from the moment you own or wish to have a domain name that will be associated with it.

It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately.

Here are some other points:

• unlocked features
• 1 single invoice
• address book & dynamic calendar for the Organization
• more important disk storage (per user)
• Custom Brand offered with kSuite Enterprise

In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

Products included in my kSuite

On your interface ksuite.infomaniak.com you access to:

Create, communicate, plan, collaborate, share…

• Euria
• kChat
• A Mail Service (even if you already own a Mail Service)
• Calendar
• kDrive (even if you already own a kDrive)

Also:

• Contacts
• kMeet
• SwissTransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or as an option depending on the offer

Are you a Partner or would you like to become one in order to resell my kSuite?

This guide explains how to centralize the display of your different Infomaniak email addresses when you have multiple accounts and messaging offers.

Display email addresses from all Organizations

A first approach is to display the global Mail web app for all Organizations to which your Infomaniak account is linked:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Then click on the chevron ‍ to the right of the displayed email address.
   • The other addresses of the Organization for which you have permission will be displayed.
3. If you have access to other addresses on other Organizations that your user accesses, click on the chevron ‍ to the right of the active Organization:
   
4. Either you click on another Organization (my kSuite for example) to display only the other specific email address…
5. Or you click on All Organizations to display all email addresses in the interface:
   
6. The shortcut for this common display is https://ksuite.infomaniak.com/all/mail:
   

If an email address you know is not visible:

• Check at the top right that you are logged in with the correct Infomaniak account.
• Check with the address administrator that you have access to the address in question with your current Infomaniak account login.

If, on the other hand, you want to remove an address from the list, refer to this other guide.

This guide explains how to change the first name and last name that Infomaniak displays when you are logged into your Infomaniak account (user account) within an Organization in the Manager, as well as your account avatar.

Introduction

• To change your login ID, please refer to this other guide.
• To change your phone number, please refer to this other guide.
• To manage the details of the Organization you belong to, please refer to this other guide.

Change Infomaniak Account Details

To edit your personal details:

1. Click here (or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager) to "Manage my account":
   
2. Click on My profile in the left-hand menu.
3. Change your first name and last name on the right-hand side.
4. You can also specify your date of birth.
5. You can add a profile picture to your Infomaniak account, which will be displayed in place of your initials; it is recommended to import an image of at least 210 pixels on each side:
   

This guide allows you to quickly discover the essential functions of Euria, the artificial intelligence at your disposal within kSuite, particularly powerful for summarizing emails on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

✘ UNAVAILABLE with
Free kSuite my kSuite
(ik.me, etik.com, ikmail.com)

Summarize an email

Prerequisites

• Read and understand this other guide about the model used and the responsibilities of each party.

To access the summary feature:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Log in with your Infomaniak account credentials (not your email password).
3. Go to the email message you want to summarize (it can be in any folder).
4. Click on the Euria button located on the top toolbar.
5. Click on Summarize.
6. The summary of the message appears in a block above the original message (visible only to you):
   

This guide explains how to display a calendar with the dates of public holidays for the canton or country of your choice in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Introduction

• These suggested calendars can be synchronized with your mobile and desktop devices.
• The birthday calendar (the calendar that displays the birthdays of your contacts when the date is entered in their address book entry) is only visible in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar) and cannot be synchronized with CalDAV tools.
  

Display additional official calendars

To add the public holiday or school holiday calendar:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the ‍ button in the left-hand menu.
3. Click on Suggested Calendars.
4. Choose from the calendars of national public holidays (by canton or country).
5. You can also add the official calendar of national school holidays (France, Switzerland, etc.).
6. Once added, you can also remove them from here:
   

This guide explains how to connect the Microsoft Outlook mobile app (application for smartphone or tablet iOS / Android) to an email address hosted by Infomaniak.

Introduction

• Rather than using the manual configuration below, it is recommended to use the Infomaniak Mail app (iOS / Android) to benefit from Infomaniak's security features.
• The Microsoft application is configured by default to analyze your data:
  

Add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on Add account:
   
3. Enter the email address to be added.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Activate the toggle switch to enable advanced settings.
7. Complete the missing information.
8. Click on the ✓ icon in the top right corner.
9. If necessary, choose to add an additional account, otherwise Later.
10. That's it, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = the complete email address
• Password = the one generated for the email address you want to access
• Authentication is required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS, for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works correctly outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is specifically about Outlook.

… and if your Outlook is no longer working after a change of email password, refer to this other guide.

This guide details how to disable the SMTP protocol, thereby preventing a specific user from sending emails from a specific email address.

Preamble

• Removing the sending right from a user will prevent them from sending a message (new, reply, reaction, etc.) from the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) and the mobile app.
• If the user in question is also specified in the connected devices, sending will also be impossible from a software/email client like Outlook, Apple Mail, Thunderbird, etc.
• There is a specific permission regarding out-of-office messages if you also want to prevent this type of message from being sent.

Prevent a user from sending messages from a specific email address

New user

Do you want to allow a new collaborator to access an email address (be able to read incoming emails) but without allowing them to send new messages?

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service concerned:
   
3. Click on the email address concerned in the table that appears:
   
4. Click to Add a new user:
   
5. In this example, the collaborator is external, so click to Create an invitation link.
6. Click to manage the permissions of this user on the email address concerned:
   
7. Click on Send emails to remove their sending rights.
8. Save the change:
   
9. Click on Add to complete the invitation:
   
10. Enter an email address to which to send the invitation.
11. Click on Send:
    

The invited user accepts the invitation: they thus access the email address and its messages, but the button to compose a new message will remain grayed out with no possibility for them to draft a message (or even reply, react, etc. as these buttons will also be grayed out/deactivated):

Prevent sending to an existing user

Do you want to allow collaborators to continue to access an email address (be able to read incoming emails) but without allowing them to send new messages?

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service concerned:
   
3. Click on the email address concerned in the table that appears:
   
4. Click on Send emails to remove the send permission:
   

The user will access the email address and its messages, but the button to compose a new message will remain grayed out with no possibility for them to draft a message (or even reply, react, etc. as these buttons will also be grayed out/deactivated):

Prevent sending from an SMTP email client/software

If you want to prevent the user from sending emails from an email client/software or any fixed and mobile device containing an SMTP email app, start by following the steps above.

You will then need to create a password (= "connected device") linked to this user (so at point 8 of this other guide instead of “Without user” you will need to specify the identifier of the collaborator concerned, already added in the users tab):

Thus, their email client/software can be configured to receive emails but will not allow any sending, causing a continuous error (password request) if the user insists on sending an email:

This guide explains how to copy the content of one or more external email addresses (all email messages, folders, subfolders, in short, the entire structure of your existing mailbox with other providers) to one or more of your existing addresses at Infomaniak, using the Infomaniak import tool!

Introduction

• It is easy to transfer the entire structure of your emails to Infomaniak - discover the offers.
• This operation does not affect the data already present in the destination address or the source address.
• The entirety of the external mailbox will be imported as a copy.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are managed: identical content will only be copied once.

Start copying to an Infomaniak email address

Several options are available for importing emails:

1. Do you want to copy emails already present at Infomaniak (e.g., @ik.me) to another mailbox also at Infomaniak?
   • Refer to this other guide to copy email content internally.
2. You have a file/archive in MBOX format and want to import it directly into an existing address on Infomaniak?
   • Refer to this other guide to import the content of the .mbox file and thus import your emails, regardless of their origin, to Infomaniak.
   • This is ideal for easily transferring content from Google, as an MBOX file can be easily obtained via Google Takeout.
3. If you were unable to obtain an MBOX file of your emails, you can copy emails from an external provider using the IMAP import tool; click on the link corresponding to the email provider to be imported:
   • addresses @ Bluewin
   • addresses @ Gmail or custom domain Google
   • addresses @ GMX
   • addresses @ custom domain Microsoft 365
   • addresses @ Orange
   • addresses @ custom domain Swisscom
   • addresses @ Yahoo
   • Any other mail provider such as Gandi, Hotmail, Hostinger, Sunrise, etc.

This guide explains how to connect the desktop app Outlook 2007 (desktop application on Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on the Tools menu.
3. Click on Options:
   
4. Click on the Email Configuration tab.
5. Click on Email Accounts...:
   
6. Click on New:
   
7. Click on Configure manually.
8. Click on Next:
   
9. Click on the Internet E-mail button to connect to an IMAP server.
10. Click on Next:
    
11. Check and complete the missing information.
12. Click on Additional settings:
    
13. Click on the Outgoing server tab.
14. Click on My outgoing server requires authentication.
15. Click on the Advanced tab:
    
16. Replace the port numbers with the correct information and enable SSL.
17. Click on OK.
18. Click on Next:
    
19. Click on Finish:
    
20. Click on Close:
    
21. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the full & complete email address ( ? )
• Password = the one generated for the email address you want to view
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= complete & full email address) and the generated password.

Refer to this other guide if you are looking for information about other messaging ports and protocols compatible (SSL / TLS for example).

In case of problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide concerns kSuite and the management of users, as well as their different types of access.

Introduction

• Each kSuite includes 1 initial user offered during the subscription; compare the offers by clicking here.
• Each user is entitled to their own email address on the domain name around which your kSuite is based.
• The email address quota depends on the offer and the number of users:
  • Standard: 1 user = 2 email addresses (2 = 4, etc.)
  • Business: 1 user = 5 email addresses (2 = 10, etc.)
  • Enterprise: 1 user = 10 email addresses (2 = 20, etc.)
• You can assign a kSuite email address to a user who is not part of the kSuite.
• To obtain more email addresses, you must upgrade the offer to increase the number of users. Example:
  • You order a Business kSuite with 5 users, you benefit from a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any purpose - creating an email address within the kSuite Mail Service is the same as creating one in a Mail Service outside of kSuite).

Add a user to kSuite

Prerequisites

• The quota of users that can be added to kSuite must be sufficient (in this example, you will need to upgrade the offer first to adjust the number of users):
  

Then:

1. Click here to access your product management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ in the Users section.
3. Click on Add a user:
   
4. Two options are available:
   
   1. Add a user who is not yet associated with the Organization where kSuite is located: you will need to configure and generate an invitation, specifying whether the user will receive an email address and, if so, whether they will need to log in with it, etc.
   2. Add a user who is already part of the Organization where kSuite is located: this is the same process as going to the profile of the user in question within your Organization and adding them:
      
5. In both cases, follow the wizard, carefully reading the instructions, especially the detailed characteristics of each role that can be assigned to the user:
   
6. Activate a kSuite license so that the new user can access kSuite.
7. Enable access to kDrive if necessary (provided that the kDrive is multi-user and belongs to the kSuite to which you are adding the user):
   
8. The last step allows you to manage the Groups section if you wish; finish by clicking the button to generate the invitation:
   
9. The user, whether they are already part of the Organization or not, will receive an invitation to their email address inviting them to join the kSuite; in the meantime, they are listed as a pending user, and you can resend the invitation to them at any time:
   

kChat and kDrive Examples

• Refer to this other guide to add an external user to the Organization so that they can use kChat and kDrive without the products themselves being visible in the Manager directly.
• Refer to this other guide for examples of adding users to kDrive / kSuite.

This guide explains how to contact Infomaniak Support and grant them access to your online products, particularly their content, and provide useful details when submitting a support request.

Contacting Infomaniak Support

Some email addresses, such as support@infomaniak.com, are not intended for receiving direct support requests.

To ensure proper support, each request must be submitted only through the support center:

• This process generates a ticket, automatically routes the request to the relevant department, and ensures complete follow-up until resolution.
• Once the request is registered, the communication can then continue directly via email with the support team.

Before contacting support, it is also recommended to consult the knowledge base, which contains many guides and answers to frequently asked questions.

Granting Support Access to a Type of Content

Infomaniak Support may ask you to grant temporary access to a portion of your content; this saves time in the diagnosis by avoiding unnecessary back-and-forth communication:

• This access is strictly limited to the context of the analysis and is used only to identify the source of the problem:
  • Only Infomaniak employees directly handling your support request.
  • Access is only granted from Infomaniak's controlled facilities.
• In accordance with Infomaniak's privacy policy, your data will never be used for other purposes:
  • You can revoke this access at any time.
  • Otherwise, it will expire automatically after 7 days.
     

To allow Infomaniak to access a specific part of your services (granting access to one type of content never opens access to others; each authorization is specific and independent):

1. Click here to access the access management section in the Infomaniak Manager.
2. Click on the toggle switch to allow access to the content of…
   
   1. … email addresses associated with the Mail web app (online service ksuite.infomaniak.com/mail) + contacts & calendars,
   2. … folders within the existing kDrive accounts in the Organizations to which the current user belongs,
   3. … conversations within the existing kChat products in the Organizations to which the current user belongs.

With kSuite, you can also do this by clicking here or proceed as follows:

1. Click on the Settings icon ‍ in the top right corner of your kSuite window.
2. Click on Support in the left-hand menu:
   
3. Click on the toggle switch to allow access to the content of…
   

Taking screenshots

… on Windows

Microsoft offers a software pre-installed that is dedicated to taking screenshots. But to do it manually:

1. Display what you want/need to show on the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page.
4. "Save" your file.
5. Repeat the operation from step 1 to step 5 as many times as the number of screenshots desired.

… on macOS

1. Press the "CMD" + "shift" (the upward-pointing arrow — shift) + "3" keys simultaneously.
2. Each time you press these keys, an image file is created on your computer's desktop.

… on iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons simultaneously (the two physical buttons).
2. Then, retrieve the screenshots in the "Photos" app on your device.

… on Android (e.g. Samsung, LG or Huawei)

1. Simultaneously press the “Volume Down” button (on the side) and the lock button.
2. The captured image is automatically saved in a Screenshots folder in your gallery.

Copying the content of an alert window

… on Windows

To copy and paste a Windows “popup” error message as text, simply press the CTRL + C keys on your keyboard to copy the message to the clipboard. You can then paste it (CTRL + V) into the body of the message you are sending.

Accessing the browser's JavaScript console

… on Windows

Chrome, Firefox, and Safari: enter the key combination CTRL + SHIFT + i
Internet Explorer and Edge: press the F12 key

… on macOS

Chrome: enter the key combination ⌘ + ⌥ + J
Safari: enter the key combination ⌘ + ⌥ + C

1. Then, click on the icon with a crossed-out circle or similar to reset the log.
2. Display the page of your site that is experiencing the issue.
3. The console tab displays JavaScript errors and online resources that could not be found.

This guide explains how to add a simple new, one-time event to a calendar in the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Introduction

• To create a recurring event, please refer to this other guide.
• To schedule a meeting with multiple users and find the best time slot, please refer to this other guide about the meeting scheduler.

Add a new event

To schedule a one-time event in a calendar managed by Infomaniak:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the ‍ Create button in the top left corner.
3. Click on Event:
   
4. Fill in the various fields:
   • Color and title (subject) of the event
   • Date/time or duration, possible recurrence
   • Possible participants (see below)
   • kMeet link if the event corresponds to a meeting between several people
   • Geographical location or meeting room
   • Description or attachment from kDrive
   • Reminder (notification) deadline
   • Calendar concerned
5. Choose:
   1. the calendar concerned
   2. whether the event should have a busy or free status (in order not to block any possible appointment scheduling)
   3. whether it should be public or private (and in this case, no one will see the event in your calendar unless they have editing rights)
6. Click SAVE to add the event to the selected calendar:
   

You can also click directly on the calendar to add a new event by dragging the mouse pointer over the desired time period. The editing window can be moved on the screen or even inserted into the left sidebar for better calendar visibility:

Add participants to the event

To invite users, add their name or email address when creating the event or later:

You will be notified of their attendance or their refusal if they follow the procedure sent to them by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

This guide explains what the external mail notice, "External" means, which appears on the Web app Mail (online service ksuite.infomaniak.com/mail) and the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) when reading certain messages:

External mail notice

The external mail notice appears in the following cases:

• The sender's domain name (or alias) does not match the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The email comes from an address hosted outside the Organization.

The notice will display as unknown instead of “ external” with some free offers like my kSuite.

Enable or disable the notice

You can enable or disable the notice, the effect is immediate for incoming emails and in the case of a response to an external email. To do this:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service concerned:
   
3. Click on Global Configuration in the left sidebar:
   
4. Click on the Security tab.
5. Enable or disable the toggle switch:
   

This guide explains how to use the task manager in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar/tasks).

Managing Your Tasks

To add a task to the task manager:

1. Click here to access the Tasks web app (online service ksuite.infomaniak.com/calendar/tasks)…
   • … also accessible from your calendar by clicking on the Tasks icon in the right-hand side menu:
     

Once the manager is open, you can Create a task in the upper left corner, linked to the calendar specified to the right of the button:

If you add a due date to your task, it will be displayed on the corresponding calendar:

You can also filter and sort your displayed tasks using the button located in the upper right corner of the manager, next to the cross that allows you to close it:

You can import tasks into your calendar.

To synchronize tasks with an Android device, please refer to this other guide.

This guide explains how to add or delete contacts in the Infomaniak Contacts web app address books (online service ksuite.infomaniak.com/contacts).

Add a new contact

To add a new contact entry to an address book:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on New contact in the top left corner.
3. Choose the existing address book to which you want to add the contact:
   
4. Fill in the main information (or additional information using the link at the bottom right).
5. Validate with the Save button:
   

Add from frequently used contacts

You can populate an address book from the frequently used contacts suggested by the app (based on your use of the Web Mail app). The name/first name/email will be pre-filled if available:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on Suggested contacts in the left-hand menu.
3. Click on the action menu ⋮ to the right of the contact in question.
4. Click on Add to add the contact to an existing address book.
5. You can also click on the action menu ⋮ in the right-hand sidebar:
6. Complete the contact information if necessary, then click on Save.

To add all suggested contacts at once:

1. Click at the top of the column to select all contacts.
2. Then click on the icon that appears at the top of the table.
3. Choose the existing address book to which you want to add the contacts.
4. Click the button to save all selected contacts:
   

Delete one or more contacts

To remove a contact from your lists:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Select the address book from which you want to delete your contacts:
3. Select the contact(s) to delete.
4. The Trash Can icon will appear at the top of the column, allowing you to delete the selected contacts:
   

This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Infomaniak Manager, etc.) with outdated hardware (OS, browser, devices, etc.) old / not up to date / obsolete.

Preamble

• For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
• It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
• Also, refer to this other guide specifically focused on browsers and their components.
• And are you using the latest version of the Infomaniak app concerned?

Update the OS, browser, etc.

Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components as Infomaniak apps work optimally on up-to-date systems and recent hardware.

Example for kChat:

If you encounter any issues with an Internet browser, try updating it or installing an alternative:

• Google Chrome
  https://www.google.com/chrome/
  (The site automatically detects the operating system and offers the latest version)
• Mozilla Firefox
  https://www.mozilla.org/firefox/new/
  (Download and update page for Windows, macOS, and Linux)
• Microsoft Edge
  https://www.microsoft.com/edge
  (The link offers automatic update or download depending on the system)
• Safari (macOS only)
  https://support.apple.com/en-us/HT204416
  (Safari updates are handled through macOS system updates)
• Opera
  https://www.opera.com/download
  (Allows you to download the latest version for your system)
• Brave
  https://brave.com/download/
  (Download page with automatic operating system detection)

Technologies used by Infomaniak

Many web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

1. Angular relies on advanced features of modern browsers, often missing or poorly handled in older versions.
2. Recent browsers optimize JavaScript execution and graphical rendering, improving the fluidity of Angular applications.
3. Up-to-date versions fix known vulnerabilities, reducing the risk of compromise.
4. Modern browsers are more compliant with the latest HTML, CSS, and JavaScript specifications, ensuring better compatibility.
5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, essential for interactive experiences.

This guide explains how to create an additional calendar in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar) and then set it as the default.

Introduction

• Setting a default calendar, for example, allows you to speed up the creation of new events because you will no longer need to change the calendar each time you create a new event.
• You can only set calendars that you directly own as the default.

Add a new calendar

To create an additional calendar:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on ‍ in the left-hand menu.
3. Click on ‍ New calendar:
   
4. Enter a name for the calendar.
5. Choose a color.
6. Choose one of your Organizations in which to create the calendar.
7. Click the button to create the calendar:
   

Change the default calendar

To set one of your calendars as the default:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization in the left-hand menu.
4. Click on the default calendar to open the options menu:
   
5. Choose the desired calendar in the Default Calendar field; it will be placed in the first position in your calendar lists:
   

This guide explains how to save and export a calendar from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar) in .ics format.

Exporting a calendar

To export the calendar in .ics format:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on Advanced Actions in the left-hand menu.
3. Click on Export in the left-hand menu.
4. Check the box next to the calendar(s) you want to export.
5. Click on Export:
   
6. Save the file to your computer.

Refer to this other guide if you are looking for information about importing events.

This guide explains how to use the Gmail mobile app (application for iOS/Android smartphones or tablets) to access an email address hosted by Infomaniak.

Introduction

• Rather than using the manual configuration below, it is recommended to use the Infomaniak Mail app (iOS/Android) to benefit from Infomaniak's security features.

Using the Gmail Mobile App for Infomaniak

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To add the email address managed by Infomaniak in IMAP to your Gmail mobile app (official guide):

1. Go to Settings in Gmail.
2. Tap Add account.
3. Choose Other:
   
4. Enter the email address you want to use.
5. Choose the IMAP account type.
6. Enter the password (see prerequisites) for the email address:
   
7. Use the server name mail.infomaniak.com for:
   • Incoming IMAP server (receiving)
   • Outgoing SMTP server (sending)
8. Complete the address addition.

This guide explains how to connect the desktop app Outlook 2010 (desktop application on Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on Next:
   
3. Click on Yes to configure a mail account.
4. Click on Continue:
   
5. Click on Configure manually.
6. Click on Next:
   
7. Click on the Internet E-mail button to connect to an IMAP server.
8. Click on Next:
   
9. Check and complete the missing information.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab:
    
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK.
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Mandatory authentication for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or depending on the software/email clients, re-enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other messaging ports and protocols compatible (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Be aware of the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, be aware of this other guide.