Migrate your email to Infomaniak

This guide is for you if you want to change your current email provider and host your emails with Infomaniak.

Preamble

To help you identify the most suitable offer for your needs, refer to this other guide.

Bringing your email to Infomaniak

To avoid losing any messages and experiencing any interruptions:

Follow the various links provided in order, they will open in a new tab of your browser, and return to this main guide after each completed step.
If necessary, you can also migrate your:
- Calendars
- Contacts
- and other data

You are ordering Mail Service only

Here are the different steps to safely migrate your mail service to Infomaniak.

Step 1: It is necessary to order the mail service by following this guide.

At the time of ordering, you can choose to transfer the domain name at the same time or order the mail service alone.

You can then import the content of your old addresses to Infomaniak by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain to your Infomaniak Mail Service to start receiving emails at Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

Here you will find the MX / SPF to add to the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave empty
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave empty
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): Once everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can then check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be required for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).

You order a kSuite

Here are the different steps to migrate your external mail service to a kSuite Infomaniak securely.

Step 1: It is necessary to order the kSuite with the domain name of your mail service from this page.

You can now create your email addresses.