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Manage Public Cloud users
Update 03/12/2026
This guide explains how to manage users for your Public Cloud project.
Introduction
- To access the resources of a project, it is necessary to create OpenStack type users (read more below).
- These OpenStack users have no relation to Infomaniak Manager users.
- The name (username) of the user is generated automatically and is communicated after its creation.
- These OpenStack users are linked to a project, so they cannot access multiple projects.
- All operations on users (addition, modification, deletion, etc.) are asynchronous and may sometimes take several minutes to complete.
Create a user for your Public Cloud
To create an OpenStack user once your Public Cloud is ordered:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product concerned:

- Create a new Project:

- The user defined at the creation of your project will be in the form
PCU-XXXXand you can assign it a description for your convenience.
User Password Management
The password of the OpenStack user can be either defined immediately at creation or generated later using a link that is sent by email to the address of your choice.
To modify it later:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product concerned.
- Click on Manage in the Users column of the project concerned:

- Click on the menu to the right of the user concerned to access the password change.
Add a new user to a project
To add other users to your project:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product concerned.
- Click on Manage in the Users column of the relevant project.
- Click on Add OpenStack access:

Delete a user
To delete an existing user:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product concerned.
- Click on Manage in the Users column of the relevant project.
- Click on the menu to the right of the relevant user to delete them:

The deletion of the OpenStack user is immediate and definitive.
Find out more
- Getting started guide: Public Cloud
- Public Cloud: Action on an existing project
- Complete product documentation: https://docs.infomaniak.cloud
Link to this FAQ:
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