Knowledge base
1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!
Manage Public Cloud Users
Update 08/13/2026
This guide explains how to manage users for your Public Cloud project.
Introduction
- To access a project's resources, you need to create OpenStack users (see below).
- These OpenStack users are not related to Infomaniak Manager users.
- The user's username is generated automatically and is provided after its creation.
- These OpenStack users are linked to a project, so they cannot access multiple projects.
- All operations on users (adding, modifying, deleting, etc.) are asynchronous and may sometimes take several minutes to complete.
Create a user for your Public Cloud
To create an OpenStack user after ordering your Public Cloud:
- Click here to access your product management interface on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question:

- Create a new Project:

- The user defined when creating your project will be in the format
PCU-XXXX, and you can assign a description to it for ease of use.
User Password Management
The OpenStack user password can be set immediately upon creation, or it can be generated later using a link that is sent by email to the address of your choice.
To change it later:
- Click here to access the management interface for your product in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Click on Manage in the Users column of the project in question:

- Click on the menu to the right of the user in question to access the password change option.
Add a new user to a project
To add more users to your project:
- Click here to access your product management interface in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Click on Manage in the Users column of the project in question.
- Click on Add OpenStack access:

Delete a user
To delete an existing user:
- Click here to access your product management in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Click on Manage in the Users column of the project in question.
- Click on the menu to the right of the user you want to delete:

Deleting the OpenStack user is immediate and permanent.
Learn more
- Getting Started Guide: Public Cloud
- Public Cloud: Taking Action on an Existing Project
- Complete product documentation: https://docs.infomaniak.cloud
Link to this FAQ: https://faq.infomaniak.com/2492
Has this FAQ been helpful?