This guide explains how to resolve various issues related to the domain name when creating custom web addresses Custom Brand!

Preamble

• As long as the domain name is linked to your custom web addresses, it cannot be transferred to another Infomaniak Organization or Registrar.

The domain name is not available

Is the domain name hosted by Infomaniak?

• If this is not yet the case, it is possible to transfer the domain name to Infomaniak.
• It is also possible to order DNS zone management with Infomaniak.

Is the domain name on another Organization? Do you have access to it?

• The domain name must be on the account from which the URL customization will be configured. Therefore, you must either create the custom web address on the account where the domain name is located, or transfer it to the desired account.

Is the domain name already used by other services?

In the event that your domain name is already linked to other services, you will not be able to use it. You will need to…

• … either unlink it from the services it is used on (modification of a DNS entry)…
• … or use a subdomain, e.g. my.domain.xyz.

The domain name extension is unavailable

Infomaniak offers hundreds of extensions for your domain name. However, it may happen that the one used by your domain name is unavailable or under maintenance:

• If the desired extension is not available, consult the list of available extensions at Infomaniak.
• In rare cases, an extension may be indicated as being in "maintenance" by its registry (the organization that manages domain name registrations); this means that global operations are underway on this extension and it is temporarily unavailable for purchase.

The domain name encountered a verification error

Has a domain name verification problem occurred?

When this type of error occurs, contact Infomaniak support.