This guide explains how to import (once only) into kDrive data (files, folders, etc.) from an external cloud, such as your previous provider's, for example Dropbox or Microsoft.

Prerequisites

• Have a kDrive or kSuite offer.
• Have sufficient permissions within kDrive or kSuite.

Specific guides

Click on the link corresponding to your current host:

• Apple iCloud: complete guide to migrate data from iCloud to Infomaniak
• Google Drive: complete guide to migrate data from Google Drive to Infomaniak
• Google Photos: complete guide to migrate photos from Google Photos to Infomaniak

Guides for any other external cloud provider

For example:

• Dropbox
• OneDrive
• OwnCloud
• NextCloud
• Any device with a WebDAV service, including kDrive externe (refer to this other guide)
• Other kDrive to which your user account has access (except for "external" type access)

Data not imported

• The data shared with you is not imported.
  • Only the data that truly belongs to you will be imported.
• The Google documents of type Gdocs, Sheets, Slide, etc. …
  • … are not imported during a Dropbox import.
  • … are converted by Google when these files are downloaded from Google Drive on macOS/Windows.
  • … are not converted when they are copied from the local directory of Google Drive to the local directory of kDrive. Therefore, it is imperative to download the files from the web version of Google Drive.
• The Dropbox Paper documents.
• The share links Dropbox, visible here.
• The files shared individually from Dropbox, visible here (however, shared folders and common documents will be imported).‍

To proceed with data import:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant kDrive from the dropdown menu on the left sidebar.
4. Click on Import external data under General:
   
5. Click on Start.
6. Select the relevant service (refer to the last chapter at the bottom of this guide).
7. Choose the location where the imported files will be stored.
8. Enter any required information and click the blue Start button:
   
9. Enter any requested information and click the blue Continue button.
10. Finish the assistant.
11. Wait while the data is being imported.

Manage the ongoing import

To track ongoing imports, return at any time to the page mentioned in point 5 above.

To **stop** an ongoing import, click on the action menu to the right of the import listed on the page and choose to cancel (in case of voluntary interruption, a report is sent by email to the administrator).

Check your imported data immediately after the operation.