This guide explains how to move a Web Hosting (and all the sites it contains) from a Cloud Server to another managed Cloud Server.

Preamble

• FTP & MySQL
  • When moving a hosting from one Cloud Server to another:
    • FTP access and databases do not change.
    • Only the supported versions of PHP and MariaDB, as well as the server's IPv4 and IPv6 addresses, change at the hosting level.
    • Hostnames do not change and are automatically updated to point to the new IP addresses.
• Temporary interruption:
  • The hosting sites will be unavailable during the data migration.
  • This process can take several minutes depending on the number of files to be transferred to the new Cloud Server.
• Possible switch to HTTP/2:
  • HTTP/2 is active on the new servers.
  • Some directives that may be present in your server's .htaccess file will require adaptation.
• Traffic redirection:
  • A proxy is set up for 7 days to redirect traffic from the old server to the new one.
  • It is therefore advisable to consider this during this period, especially for crons (see below).
• Crons not migrated:
  • SSH crons are not migrated.
  • Files and crons are generally not deleted immediately, which can result in duplicates.
  • Managing crons is your responsibility; depending on the progress of your migration, you must:
    • disable and enable crons via SSH if you have access, to avoid any execution conflicts,
    • check your crons,
    • ensure they are properly configured on your new Cloud Server.

Move hosting

Prerequisites

• Both servers must be in the same Organization and accessible to the user performing the operation.

Once the second Cloud Server is in service:

1. Click here to access the management of your Web Hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the Manage button.
4. Click on Move to another server in the menu that appears:
   
5. Choose the desired destination server.
6. Click on Confirm.

Adjust the DNS zone and finish

If your domain names are not managed by Infomaniak or in the same Organization as the Cloud Server:

• Adjust the A record of the domains concerned.
  • Any DNS addition/modification can take up to 48 hours to propagate.
  • It is therefore recommended not to cancel the old Cloud Server before this deadline.
• Cancel the old Cloud Server if necessary.