This guide explains how to move a Hosting (and all the websites it contains) from a Cloud Server to another managed Cloud Server.

Introduction

• FTP & MySQL
  • When moving a hosting account from one Cloud Server to another:
    • FTP access and database credentials remain unchanged.
    • Only the hosting account's supported PHP and MariaDB versions, as well as the server's IPv4 and IPv6 addresses, will change.
    • Hostnames remain unchanged and are automatically updated to point to the new IP addresses.
• Temporary interruption:
  • The websites hosted will be unavailable during the data migration.
  • This process may take several minutes, depending on the number of files to be transferred to the new Cloud Server.
• Possible switch to HTTP/2:
  • HTTP/2 is enabled on the new servers.
  • Some directives that may be present in the .htaccess file of your server may require adaptation (❓: help).
• Traffic redirection:
  • A proxy is set up for 7 days to redirect traffic from the old server to the new one.
  • Therefore, you should keep this in mind during this period, especially for crons (see below).
• Crons not migrated:
  • Crons via SSH are not migrated.
  • Files and crons are generally not deleted immediately, which can lead to duplicates.
  • Cron management is your responsibility; depending on the progress of your migration, you need to:
    • disable and re-enable crons via SSH if you have any, to avoid any execution conflicts,
    • check your crons,
    • make sure they are configured correctly on your new Cloud Server.

Move Hosting

Prerequisites

• Both servers must be in the same Organization and accessible to the user performing the operation.

Once the second Cloud Server is operational:

1. Click here to access the hosting management section in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the hosting in question.
3. Click on the Manage button.
4. Click on Move to another server in the menu that appears:
   
5. Choose the desired destination server.
6. Click on Validate.

Adjust the DNS zone and finish

If your domain namesare not managed at Infomaniak or within the same Organization as the Cloud Server:

• Adjust the A record for the domains in question (❓: help).
  • Any DNS addition/modification may take up to 48 hours to propagate (❓: help).
  • It is therefore recommended not to cancel the old Cloud Server before this period.
• Cancel the old Cloud Server if necessary (❓: help).