This guide concerns the Newsletter by Infomaniak and provides some use cases around user registrations.

Registration and re-registration, different data...

To access your Newsletter:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. If necessary, click on the domain name concerned in the table that appears.
3. The Newsletter interface appears.

It is possible to register multiple times consecutively for the same Newsletter (including re-registration of the user after unsubscription):

1. The registration date displayed on the subscriber management page will always correspond to the first registration (even if the registrations are multiple and even if the user has not unsubscribed in the meantime):
   
2. If the user re-registers without being unsubscribed but provides other information upon registration (different name, for example), this new information will be applied

Unsubscription, deletion, and forgetting

The Newsletter manager can perform 3 actions on a subscriber's record:

1. Unsubscribe the subscriber manually

In this case, the subscriber

• becomes unsubscribed
• will no longer receive the Newsletter
• remains visible in the lists (by activating the Unsubscribed filter)
• can be modified via a re-import, unique or otherwise, but their subscribed or unsubscribed status will remain the same
• and it is possible to re-register them manually from their subscriber record:
  
   

No email is sent to the user during these operations.

2. Delete the subscriber

In this case the subscriber (registered or unregistered)

• is deleted from the lists and no search filter (or a recycling system) allows to find a deleted user
• can be modified via a re-import, unique or otherwise, but its registered or unregistered status will remain the same:
  
• all information relating to its activity since its first registration is retrieved and displayed

No email is sent to the user during these operations.

3. Forget the subscriber

In this case the result and the possibilities are exactly the same as for the deletion (point 2 above) except that:

• beyond 30 days all information relating to its activity is irrecoverable:
  

No email is sent to the user during these operations.