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Resolve a Newsletter blockage
This guide explains why sending an Infomaniak Newsletter might be blocked and how to proceed with sending.
Why block sending a newsletter?
As a Mail host and provider of a newsletter service, Infomaniak must take all necessary measures to prevent any spam abuse.
Please be aware of the following measures:
- Sending a newsletter may be blocked if too many recipient email addresses are invalid
- Sending a newsletter may be blocked if the SPAM rate is too high
- After a block, it is necessary to contact Infomaniak support to be able to complete the blocked send
How to avoid blocking?
- Use only contact lists that you have compiled yourself
- Compile your contact lists with double opt-in forms
- Delete contacts to whom you have not written in over 6 months; rarely used contact lists are more likely to contain outdated email addresses
- If necessary, automatically clean your subscriber lists with services like neverbounce, bounceless, or quickemailverification
Completing the send of a blocked newsletter
After contacting support to unblock the send:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Choose Newsletter (universe Events & Marketing)
- If necessary, click on the domain name concerned in the displayed table
- Click on Newsletters in the left side menu
- Click on the newsletter whose send was blocked
- Go to the last step Validation & Sending
- Click on Send the newsletter; the newsletter will only be sent to contacts who have not yet received it
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