Continuing to send a blocked newsletter

This guide explains why a newsletter might be blocked from being sent and how to continue sending a blocked newsletter.

Why block a newsletter from being sent?

As a Mail hosting provider and newsletter service provider, Infomaniak can and must take all steps necessary to prevent any spamming abuse.

Please be aware of the following steps:

A newsletter is blocked from being sent if too many of the recipient email addresses are invalid
A newsletter may be blocked if the SPAM rate is too high
After a newsletter has been blocked, you must contact our support team to be able to send the blocked message

use only contact lists you have made up yourself
make up your contact lists with double opt-in forms (to find out more)
remove contacts you have not written to for over 6 months. Seldom-used contact lists also risk containing obsolete email addresses
if needed, automatically clean your subscriber list with services such as neverbounce, bounceless or quickemailverification

After you have contacted our support team to unblock the sending:

open the newsletter tool (https://newsletter.infomaniak.com)
go to Newsletters
click on the newsletter which has been blocked from being sent
go to the last step Validation & Sending
click on Send the newsletter. The newsletter will automatically be sent to the contacts which have not yet received it

Link to this FAQ:

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