This guide explains how to obtain the authorization code (EPP code) for a domain name managed by Infomaniak, thus allowing the management of a domain to be transferred to another registrar.

Preamble

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.
• Refer to the main guide regarding domain transfer procedures.
• The authorization code is always and only sent to the email address of the owner listed in the WHOIS of the domain.

Obtain the authorization code for a domain

To obtain the transfer authorization code:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question:
   
3. Click on the Manage button ‍.
4. Click on Transfer to another registrar:
   
5. If necessary, to authorize the transfer:
   • Click to deactivate the Domain Privacy option.
   • Click to Unlock this domain.
6. Click the button to Continue:
   
7. The code is sent by email to the contact address (see preamble above).

To resend the code, repeat the procedure to the end.

Particularity of some extensions

• .de domains (trustee)
• .be domains
• Domains .lu
• Domains .pt
• Domains .se

And then?

Once you have entered the authorization code with the third-party provider and the outgoing transfer has started, Infomaniak is no longer involved.

Contact the new registrar to find out the transfer time during which the domain name will still be visible in your Infomaniak interface. Infomaniak unfortunately cannot intervene in any operation that would speed up the outgoing transfer.