This guide explains how the Infomaniak Newsletter sending management system works.

Sending volumes available for your newsletters

In general, the rule is simple: 1 sending = 1 newsletter sent to 1 subscriber.

There are two types of sending volumes:

1. The free sendings included with your Infomaniak products (not carried over from month to month if not used).
2. The purchased sendings via packs (unlimited validity).

1. Obtaining and using free sendings

Each Infomaniak product you own entitles you to a monthly quota of free sendings. For example: owning at least one Infomaniak Ticketing (even if no event is created or active) allows you to benefit from 2500 free sendings each month. This volume is fixed, whether you have one or more ticketing systems on the same account. The same principle applies to kSuite (the Enterprise version gives you 5000 sendings).

Regarding usage, your purchased sendings are consumed first. Your free sendings only start to be deducted when your total balance reaches the amount of your monthly free quota.

Example of how it works:

A customer benefits from 2000 monthly free sendings.

• If, at the end of the month, their balance is 1500, the system automatically tops it up to 2000 sendings at the beginning of the following month.
• If they have a stock of 10,000 sendings following the purchase of a pack, no additional free sendings are added, because their balance is already higher than the offered quota.

2. Viewing and ordering additional sendings

To access the management of your free and paid sending volumes:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the domain name assigned to your Newsletter.
3. Click on Sendings (or the balance management menu) in the left-hand menu.
4. You can view the details of your consumption and obtain more sendings by clicking on the Get sendings button: 
   
5. To increase your allowance, click on Order sendings.
   1. Click on Details to view the credits obtained thanks to your other products,
   2. Click on the blue button to see the credits that your other products provide:
      

Set a monthly usage limit

If you want to control your consumption, you can limit the number of emails sent per month:

1. Click here to access your Newsletter interface.
2. Click on the action menu ⋮ to the right of the domain concerned.
3. Select Set a sending limit:
   
4. Activate the toggle to configure your limit.
5. Enter the maximum number of emails allowed per month.
6. Click Save: