This guide explains how to modify the contact details associated with a domain name registered with Infomaniak (WHOIS information for the owner, administrator, technical contact, or billing contact).

Introduction

• WHOIS contact details are specific to each domain name and are independent of the Infomaniak account that manages the product; they can be viewed online on public services such as whois.infomaniak.com or whois.nic.swiss.
• These contact details are authoritative in the event of a dispute regarding ownership; it is essential to keep them up to date, even if you activate Domain Privacy (❓: help): an invalid WHOIS email address, for example, may block the annual ICANN accuracy check.
• A contact record can be linked to multiple domains; modifying a record automatically applies to all associated domains (❓: help).
• Depending on the domain extension (e.g., .es, .se, or .de), specific registry procedures or fees may apply.

Accessing a domain name's contacts

To access the different types of contacts (Owner, Administrator, Technical, Billing):

1. Click here to access the domain management section in your Infomaniak Manager (❓: help).
2. Click on the domain name in question:
   
3. Click on WHOIS Information in the left-hand menu:
   
4. For the Owner contact, you have the following options:
   1. Change contact: click on Change owner to create a new contact entry or select another one (requires the agreement of both parties).
   2. Modify an existing contact: allows you to update the postal address, phone number, or language for notifications (❓: help).
5. For each other role (Administrator, Technical, or Billing), you have the following options:
   1. Edit an existing contact: click the Edit button to update the mailing address, phone number, or language for communications (❓: help).
   2. Change contact: click Other Contact to create or select a different contact record.

WHOIS modification validation

Any changes to the WHOIS contact information must be validated by the current contact:

• The current contact will receive an Email with a validation link valid for two days.
• The email also indicates the domain names and the types of contacts concerned by the operation.
• While awaiting validation, a warning message is displayed on the domain management page.
• The change will not be applied if all validation steps are not fully completed before the deadline expires.