This guide details the principle of kChat conversations, organized within private and public chat channels, and direct discussions between users.

Starting a conversation

To write to a user in your Organization, click on their name in the list of members on the left side of your kChat interface:

You can also click on the + to the right of Personal Messages to select up to 7 members and create a group conversation:

Write and send your message by pressing the send button:

If necessary, you can attach files up to 100 MB. You can also use “reactions”.

Scheduled sending: plan a message

✘ NOT AVAILABLE‍ with
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)

kSuite free does not allow customization of the schedule when planning.

To schedule a message to be sent at a later date/time, simply click on the chevron to the right of the send button and then choose the time the message should be sent:

On the kChat mobile app (application for iOS/Android smartphones or tablets), press and hold the send button for a few seconds, and a menu will appear to schedule the message.

Mention another user

To contact one of the members of the Organization (or an entire Group) via a message, type the at symbol @ to display the people or channels to mention:

Request a read receipt

To allow users to acknowledge receipt of your message and indicate that they have read it, activate a read receipt before sending the message on the channel by clicking on the (!) icon and then activating the toggle switch:

Once the message is sent, the result will be as follows:

Edit/delete a message, or pin it

To edit a message (which will then include a "message edited" notification), click on the action menu to the right of the message to be edited. In the same place, you can also delete your message, which will then disappear from the discussion for all users:

A notification regarding the deletion will appear for all other users of the channel at the original location of the message.

In the same place, you can pin a message:

• Pinned messages are visible to all members of the channel, whether it is public or private.
• Pinned messages in a private channel are only accessible to the members of that channel.
• You can view the list of all pinned messages via the “Pinned Messages” option in the channel.
• To remove a pinned message, hover over it again and select “Unpin.”

Organizing Conversations in kChat

The type of sorting for the items you manage on the left side of the screen is very important.

Imagine opening kChat after several days of absence; unread conversations will be displayed one after the other. After reading them, you may want to find information from a conversation you have already read. Sorting by recent activity, for example (see below for other options), allows you to find the latest conversations that are relevant to you.

This choice of sorting type is available for all items: discussion channels, categories, direct messages, etc. 

Searching for a Conversation

The search function for items (word, participant, file) is located at the top of the window. Once results are found, they appear on the right side of the window:

Thread

1. Regardless of the channel or private chat with another user, you can start a thread from another simply by choosing Reply on the desired message.
2. A discussion thread will open in a sidebar on the right, allowing each user in the channel to contribute to this specific thread without disrupting any new topics in the current channel (this thread can then be followed or ignored to stop receiving notifications for new messages – following is managed at the top of the sidebar).
3. These discussion threads are then centralized for easy reading and review in the Discussion threads section of the left sidebar.