This guide explains how to invite a user to kChat who is not yet part of your Organization but will be counted as a kSuite user.

Introduction

• Refer to this other guide to grant access to one or more kChat channels to an external user, who can then interact with your team without being counted as a kSuite user and without having any specific rights within the Organization (of which they will not be a part).
• You can also invite an entire Group from kChat.
• Refer to this other guide if you want to manage the channels to which new members will automatically belong.

Invite to use kSuite

Prerequisites

• Be a kChat administrator:
  
  • The role within the Organization is irrelevant; being an Organization administrator in the Organization that has the kSuite (and therefore kChat) is not required, and is not sufficient in any case:
    
     

Then, invite the user using the procedure below. Once invited, the user can confirm their membership and will access kChat with the limited permissions you have granted them:

1. Click here to access the kChat management section in the Infomaniak Manager (need help?).
2. Click on Add a user:
   
3. Click on Create a kSuite user.
4. Click on Next:
   
5. Enter the user's first name and last name, and define their role as a standard user:
   • Legal representative
     • Legal responsibility for the organization
     • Can manage all products and users
     • Can manage accounting and new product orders
   • Administrator
     • Can manage all products and users
     • Can manage accounting and new product orders
   • User
     • Can manage the products you authorize
     • Can manage accounting if you authorize it
6. Do not create a mail address for the user and instead indicate their existing mail address to which the invitation should be sent:
   • You can require this future user to log in with this mail address or allow them to specify a different mail address (this is particularly useful if they already have a user account with Infomaniak with a different login ID).
   • Add the user to your kSuite using the toggle switch.
7. Click the Invite button:
   
   • The invitation is pending until the invited user completes the registration (see below). The organization's user dashboard clearly indicates this status:
     

Accept the invitation

To access the organization that owns kChat:

1. The invited user receives the invitation at their mail address and clicks the Accept invitation button:
   
2. They specify their contact details as well as the mail address/password they wish to use and complete the registration:
   
3. Once the registration is complete, the newly registered user can log in to their Manager and access the kChat to which they were invited.
4. Existing users are automatically notified of the new participant's arrival and can now chat with them. As soon as they are added, the new user receives a welcome message from Euria (Infomaniak's AI Bot):
   

Access to kSuite, not access to kSuite management!

It is important to differentiate between using the kChat app (within kSuite) and managing kSuite itself.

In the invitation example above, the new user was invited to join kChat, so they are now counted as a kSuite user when an administrator accesses the kChat user management section:

The same applies to kSuite user management:

However, this new user will not be able to directly manage the kSuite to which they were invited, since their role (defined in point 5 above) does not authorize them to do so:

1. This is why this user will not see any active links in the Collaborative Tools → kSuite section of their Infomaniak Manager.
2. They will need to switch to the Infomaniak applications using the menu ‍ in the top right corner:
   

Note that, if desired, this user can order their own kSuite, independent of the kSuite to which they were invited.