This guide explains how to edit an image file on the Web app kDrive (online service ksuite.infomaniak.com/kdrive).

Preamble

• The Web app kDrive natively integrates an editor that allows you to modify an image online.
• Your files are never analyzed and are exclusively stored in Switzerland.
• Refer to this other guide if you are looking for information on editing other file formats.

Edit an image, a photo

To access kDrive and modify files:

1. Click here to access the Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Open the image file in question.
3. Click the Edit button at the top of the document to access the file editor:
   
4. The editor allows you to…
   1. … rotate the image 90° to the right or left,
      
   2. … flip (mirror) / reverse the image horizontally or vertically:
      
   3. … crop your image:
      
   4. … modify the brightness and contrast of the image:
      
   5. … create a signature (only available with paid kDrive offers) and then apply it to the image (refer to this other guide on this subject):
      
5. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file.

This guide details the installation of the desktop application kDrive from Infomaniak on a computer equipped with the Linux operating system. This application allows you to automatically synchronize the files on your computer with your online kDrive space.

Preamble

• On this OS, some advanced features of kDrive are not available, such as the Lite Sync option (which allows you to view your files without physically storing them on the disk) or the context menu via right-click (to quickly share a link, for example).
• The kDrive application is officially supported by Infomaniak only on the following configurations:
  • Ubuntu 22.04 LTS (and higher versions)
  • Desktop environments: GNOME or KDE
• The application may work on other Linux distributions (Debian, Fedora, etc.) or with other desktop environments, but Infomaniak provides no technical assistance for installation or use outside the configurations mentioned above.

Installing kDrive on Linux

Prerequisites

• Download the kDrive application for Linux (this is a .AppImage format file).
• D-Bus (internal communication system present on most versions).
• Gnome-keyring or KWallet (password managers generally included, except on very lightweight Linux versions).

Next:

1. Place the downloaded file in a folder of your choice, for example a folder named "Applications" in your personal directory.
2. Right-click on the file, select Properties then the Permissions tab.
3. Check the box "Allow executing the file as a program".

To have kDrive start automatically when you turn on your computer, add this file to yourApplication startup preferences (or equivalent menu depending on your system).

Known issues and solutions

Synchronization stuck or "Inotify watches" error

If synchronization seems to be stuck (e.g., step 1/10) or if the logs indicate the error Out of memory or limit number of inotify watches reached!, this means that your system limits the number of files it can monitor simultaneously.

• Check the current limit: type the command cat /proc/sys/fs/inotify/max_user_watches in a terminal.
• Increase the limit: to double the value (for example, to 131072), run:
  echo fs.inotify.max_user_watches=131072 | sudo tee -a /etc/sysctl.conf
  Then apply the change with: sudo sysctl -p

The application closes upon opening (AppArmor / Wayland)

On some recent versions of Ubuntu (24.04+) or Debian, the AppArmor security feature may block the login window from opening.

• AppArmor solution: install the necessary tools: sudo apt install apparmor-utils. Then create a rule for kDrive: sudo aa-autodep /path/to/kDrive.AppImage and restart the service: sudo service apparmor restart.
• Wayland conflict: if the application crashes under Wayland, try forcing the classic display (X11) by launching the application via the terminal with the following command:
  export QT_QPA_PLATFORM=xcb && ./kDrive.AppImage

Icon or window display issues

• Invisible icon (Gnome): install the AppIndicator Support extension. Note that the Dash to Panel extension can make the application menus invisible and is not recommended.
• Window cannot be opened: check that the software libraries libfuse2 and libdbus-1-dev are installed on your system.
• KDE Wayland: if the interface is displayed incorrectly, add these lines to your configuration file ~/.config/kdeglobals:
  [QtQuickRendererSettings]
RenderLoop=basic
SceneGraphBackend=opengl

Error saving credentials (Keyring)

If kDrive asks for your credentials every time it starts or displays the error Failed to save authentication info to keychain:

• Make sure a password manager (Gnome Keyring or KWallet) is installed and unlocked when you log in.
• Check that the D-Bus service org.freedesktop.secrets is configured. If you are using KWallet, the file /usr/share/dbus-1/services/org.freedesktop.secrets.service must contain:
  [D-BUS Service]
Name=org.freedesktop.secrets
Exec=/usr/bin/kwalletd5

Using AppImageLauncher

If you are using the AppImageLauncher tool and integration fails, make sure you are using at least version 3.0.0 (beta 2) to support kDrive's compression format.

Diagnostic assistance in case of crash

If the application closes without an error message, you can generate a report for technical analysis by extracting the latest activities from your system with this command:
journalctl -r -n 1000 > kdrive_syslog.txt

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its previous version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• During your browsing, a web browser saves the data consulted in a reserved space, in order to avoid requesting the data already consulted from the server again, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Sites can then display incorrectly or display an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clearing the web browser cache …

… on Safari

Choose your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

View the Google help.

… on Firefox

View the Mozilla help.

… on Edge / Internet Explorer

View the Microsoft help.

This guide explains how to save an email (as if you were downloading) but directly to your kDrive.

Preamble

• Save in a few clicks a message received on an address of your Infomaniak Mail Service, this in .eml format readable directly within your kDrive interface.
• To export all emails from an email address, refer to this other guide.
• To export email attachments, refer to this other guide.

Add an email to kDrive…

… from the Infomaniak Mail Web App

To export the email message of your choice to your kDrive:

1. Click here to access the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail).
2. Open the email you want to save.
   • Then click on the share icon at the top of the concerned message to add to kDrive:
     
3. Otherwise, you can also click on the Add to kDrive icon at the top of the concerned message:
   
   1. If the icon is not visible, click on the action menu ⋮ on the right.
   2. Then choose to customize the actions:
      
   3. to add the desired action:
      
4. Choose the kDrive (among those to which you are attached by your Organization) and the desired location on it to save your file - if you rename it, keep the .eml extension to be able to read it directly in the kDrive interface.
5. Click on the Add button.
   
6. A message at the bottom of the screen notifies you of the progress of the recording and allows you to go directly to the email save location:
   
7. The saved email can be viewed on kDrive as if you were reading it on Mail directly.

… from the Infomaniak Mail mobile app

To do this:

1. Open the email in question on the mobile app Infomaniak Mail (application for iOS / Android smartphone or tablet).
2. Click on the action menu ⋮ located at the top right of the displayed email.
3. Choose Save to kDrive and follow the same procedure as above in step 4.

This guide explains how to completely terminate a kDrive space.

Preamble

• For most products, confirm the termination request by email, otherwise no data will be deleted.
• Outstanding and out-of-package fees remain due.
• A termination confirmation is sent to any other administrators of the Organization.
• Backups will be irrevocably deleted upon termination, making any restoration impossible.

Terminate the kDrive offer

To access the termination of the offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Choose Terminate:
   
4. Follow the procedure to the end.

If the kDrive exists within a my kSuite, it is the my kSuite that will need to be terminated (you will be redirected to it if you follow the path indicated above):

This guide helps resolve an issue with statuses (OK, syncing, etc.) that may occur with files and folders in the kDrive tree in Windows Explorer, in case these indications no longer match reality.

Resolve the issue of incorrect statuses

The problem is visible in the kDrive log as follows:

20240616_2008_kDrive.log:2024-06-16 20:19:01:349 [I] (6732) socketlistener.cpp:46 - Sending SocketAPI message --> STATUS:OK:D:\kDrive\Photos\Personnal\2024\06_June\0616_Bern\HP7A6181.JPG to 0000025197E46A60

The application sends the correct file status to the explorer, for example here the status sent is OK, the status icon displayed should be the green circle, but the displayed status does not match:

Restart Windows Explorer

To do this:

1. Access the task manager by pressing ctrl shift + esc.
2. In the task manager, search for Windows Explorer.
3. Right-click on it and click on End Task.
4. In the upper left corner of the task manager, click on File.
5. Click on Run a new task.
6. Type: explorer.exe.
7. Press Enter.

Check system integrity and repair it

To do this:

1. Open the command prompt with administrator access.
2. Type each command below and wait for the analysis to complete:

SFC /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

This guide explains how to sign a file in PDF format on the Web app kDrive (online service ksuite.infomaniak.com/kdrive). Refer to this other guide if you are looking for information on other possibilities when editing this type of document.

⚠ Available with:

Preamble

• The Web app kDrive natively integrates an editor that allows you to sign a PDF document online.
• A user's signatures are personal and can only be used by that user on all kDrive instances they have access to.
• Your files are never analyzed and are exclusively stored in Switzerland.

Create and apply your signature to a PDF

To access kDrive and manage PDF document signatures:

1. Click here to access the Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Open the relevant PDF document:
   
3. Click the Edit button at the top of the document to access the file editor:
   
4. Click the Signature icon in the toolbar:
   
5. Click on Add a signature.
6. Choose the signature creation method:
   1. Draw freehand with the mouse.
   2. Type text and choose the handwriting font (example below).
   3. Import an image (scan of your handwritten signature, for example) from your device.
7. Type the desired text for the signature and click on the button Aa to choose the handwriting style.
8. Click on Save:
   
9. Once a signature is created, simply click again on the Signature icon from any PDF to display your created signatures.
10. Click on the signature to insert it transparently into the document.
    • Once inserted, alternative text can be added to facilitate document accessibility:
      
11. The signature can be moved and resized as desired.
12. Once finished, to save, click once on the button at the top right, then choose whether to create a copy of the modified document or overwrite the existing file:
    

Este guia explica como remover o cache (dados armazenados em cache após várias operações, ocupando espaço de armazenamento desnecessário no seu dispositivo) a partir do aplicativo móvel kDrive (aplicativo para smartphone ou tablet iOS/Android).

Remover o cache do kDrive…

… no iOS (iPhone, iPad)

1. Abra o aplicativo móvel kDrive (iOS).
2. Toque na foto/iniciais no canto inferior direito.
3. Toque em Configurações.
4. Toque em Gerenciamento do armazenamento local.
5. Remova os dados que deseja, por exemplo, o cache (ou importação, o que também permite desbloquear importações que possam estar bloqueadas)…

… no Android

1. Abra as configurações do telefone Android.
2. Vá para a seção Aplicativos ou Aplicativos e notificações, por exemplo.
3. Toque em Mostrar XX aplicativos, se o dispositivo não os exibir por padrão.
4. Toque em kDrive.
5. Vá para a seção Armazenamento ou Espaço de armazenamento e cache, por exemplo.
6. Toque em Limpar cache.
   • Atenção: se clicar no botão Limpar armazenamento, você apagará todos os dados do usuário (credenciais de login, por exemplo), além do cache.

This guide explains how to change your kDrive plan, the collaborative cloud storage solution that is 100% Swiss Made.

Introduction

• kDrive is the name given to the file storage/sharing service offered by Infomaniak in Switzerland.
• kDrive is accessible free of charge or through a subscription, depending on whether you are the only user or if you want collaborators to also have access.
• kDrive exists as an independent product, or as a product among others within the kSuite & my kSuite / my kSuite+ suite.
  • To help you identify the plan that best suits your needs, please refer to this other guide.

Determine your current kDrive plan

From the kDrive web app

To find out which plan you currently have:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the plan change section and view the current plan:
   

If no dashboard is accessible in the bottom left corner, you have limited features (e.g., the my kSuite plan) that can be unlocked by upgrading to a higher plan:

From the Infomaniak Manager

You can also find information about your current plan in the Manager, the dashboard for your products.

If no kDrive product is present in the Manager, the kDrive app is accessible only among the apps in the top right corner, because you have…

• either a my kSuite / my kSuite+ plan:
  
• or you were invited to share a document (you are therefore an external kDrive user):
  

Otherwise, find your kDrive among your collaboration tools:

Change the current kDrive plan

Your kDrive can evolve with you. As your needs grow – whether to accommodate new collaborators, integrate a family member, or store an increasing volume of data – easily increase its capacity to unlock its full potential.

Prerequisites

• You must have sufficient permissions within the Organization.

To change your current kDrive plan:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the plan change section and view your current plan:
   

This will allow you to switch to a higher plan from the Infomaniak Shop:

If, for example, your new plan increases the number of users that can be added to your kDrive, please refer to this other guide to invite them to join.

This guide explains how to modify product access rights for a user in your Organization on the Infomaniak Manager.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this is the part that is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Who can access what…

Prerequisites

• Switch to the desired Organization first if you do not find the expected user list.
• Be Administrator or Legal representative within the Organization.
• Have added a user as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify the product access of an Organization user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify product access:
   
4. You can grant access to everything with maximum permissions in 1 click.
5. Otherwise, click on the product category to which you want to grant access.
   
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click on the Save button:
   
9. Rights are granted immediately.
10. Click on the pencil icon ✎ to modify permissions:
    
11. Restart at step 5 if you need to grant access to multiple products.

Service usage / Service management

Be careful, on your product table, it is important to distinguish between product access (type kDrive for example, within the kSuite) and product management access:

It is possible to authorize a user to use kDrive (they will be able to create a PDF for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, terminate, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to give a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on kDrive):

Other services like domain names do not have a STATISTICAL section:

Certain specific services like ticketing allow granting even more detailed rights:

Easier access: Groups

In order to facilitate the addition of access rights to a product that is on your Organization, there are Groups. These allow you to create teams that are linked to Infomaniak products with the desired rights, very practical for giving a new collaborator of your Organization access to the products they will need in their daily activity.

This guide explains how to modify the role and permissions of a user so that they only have a limited legal role or access to only certain features of your Organization within the Infomaniak Manager.

Introduction

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were the only one and it wasn't an invitation, an Organization was created in your name and you automatically became the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and whether they should have the role of:
    • Legal Representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not taken into account in calendar and address book sharing for the entire Organization.

Modify a user's rights/permissions

Prerequisites

• Switch to the desired Organization beforehand if you cannot find the expected list of users.
• Be an Administrator or Legal Representative within the Organization.
• Familiarize yourself with the various permissions (e.g., access rights to products) and administrative contact preferences of a user within an Organization.
• Note that it is impossible to remove a legal representative if there is no other legal representative.

To change a user's role:

1. Click here to access user management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Change the desired role:
   
5. Click the Save button.

If you assign the user a simple collaborator role…

… you can then modify the services to which they will have access; refer to this other guide:

This guide explains how to add an attachment from kDrive to an event in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Introduction

• Some software or applications also allow you to add an attachment, and in this case, if you synchronize the calendar with your solution, the attached file can be up to a maximum size of 64 KB.

Adding a kDrive attachment

When you create a new event in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar), you can add one or more attachments (links to files in kDrive):

Then, click on the “Insert kDrive link” link, and you will be taken to kDrive directly from the event creation window in Calendar:

1. Choose the kDrive if necessary.
2. Browse and select the files to add to the event.
3. Alternatively, import new documents that will be stored on kDrive.
4. Once selected, choose whether their link should be:
   1. a public link (everyone can access it)
   2. a restricted link (only people with access can access it)
5. Click on Add.

Whether the event is recurring or not, you can add files that will be shared with those who view the event in the calendar:

Este guia permite recuperar o controlo de uma pasta presente no sistema operativo Windows em determinados casos problemáticos do kDrive. Este cenário é comum para as pastas do sistema que pertencem ao grupo TrustedInstaller.

Obter a propriedade de uma pasta

Eis como recuperar a posse de uma pasta:

1. Clique com o botão direito do rato na pasta em questão.
2. Selecione Propriedades.
3. Aceda ao separador Segurança.
4. Clique no botão Avançado na parte inferior da janela.
5. Clique em Editar junto ao campo Proprietário.
6. Clique em Avançado.
7. Clique em Procurar.
8. Selecione a sua conta de utilizador na lista e clique em OK.
9. Clique novamente em OK, o proprietário da pasta foi alterado.
10. Ative Substituir o proprietário de subcontentores e objetos para obter a propriedade dos ficheiros e subpastas desta pasta:
    
11. Clique em OK para validar.

This guide explains how to remove one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• Switch to the desired Organization first if you do not find the expected list of users.
• Be Administrator or Legal Representative within the Organization.
• Warning, it is impossible to remove a Legal Representative if there is no other legal representative.

Remove a user from your Organization

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you to take actions with their data and inform you, if necessary, about what happens to calendars and address books. To remove one of the users from the Organization

1. Click here to access user management for the Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user concerned.
3. Click on Remove from Organization:
   
4. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the blue button Continue:
   
5. Review the information, confirm the deletion by checking the checkbox, then click on the blue button Continue:
   
6. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the red button Remove:
   
7. Enter your email address (login identifier for the Manager), check the confirmation box, then click on the red button Remove this user to permanently remove the user without the possibility of undoing it.

To guarantee the security of your data and the performance of its services, Infomaniak uses several domain names.

Introduction

• These domains are used to host the management interfaces, communication tools, and the content of your files in an isolated and secure manner.
• If you use a firewall or antivirus, it is recommended to add these domains to your whitelist (examples) to ensure the proper functioning of your tools (especially kDrive and SwissTransfer).

Main domains and services

• infomaniak.com: the main website and the Manager (product management).
• status.infomaniak.cloud / infomaniak.cloud
• infomaniakstatus.com

File storage

• infomaniakusercontent.com: domain mainly used for storing/downloading files.
• ksharelink.com: used for public sharing links created from kDrive and Mail Infomaniak.
• chk.me: domain allowing you to create short links and custom QR codes.

Messaging and identity

• ik.me: short domain for Infomaniak Mail.
• etik.com / ikmail.com: alternative domains for free and eco-friendly email.
• infomaniak.ch: used for certain technical and institutional services.

Transfer tools and events

• swisstransfer.com: large file transfer service.
• infomaniak.events / ticket-net.ch: ticketing and event management platform.

Este guia ilustra os diferentes tipos de compartilhamentos que podem ser realizados na pasta compartilhada chamada “Pastas da organização” no kDrive e explica como limitar o acesso à pasta caso alguns usuários não devam ter acesso a todo o conteúdo existente. É muito fácil modificar um compartilhamento a qualquer momento.

Transição de um compartilhamento simples para um convite kSuite

Imagine…

• … um kDrive dentro de uma kSuite…
• … com 1 único usuário em 2…
  
• … dados em “Pastas da organização” e em “Minha pasta”:
  

A. Resultado de um compartilhamento sem necessidade de registro do usuário convidado

Uma pasta presente em “Pastas da organização” é, primeiramente, compartilhada com um novo usuário totalmente externo a este kDrive e à Infomaniak, por meio de um link de compartilhamento público:

1. Faça um clique com o botão direito na pasta ou subpasta em questão.
2. Escolha a opção Compartilhar:
   
3. Em seguida:
   1. Mantenha-se na primeira aba.
   2. Ative o link de compartilhamento público.
   3. Ajuste as configurações de segurança de acordo com suas necessidades.
   4. Copie o link para compartilhá-lo ou envie-o diretamente da janela: 
      

Consequentemente, o usuário que acessar este link público terá esta visualização:

• Ele pode navegar, visualizar e baixar os arquivos, inclusive para o seu próprio kDrive, tudo em modo somente leitura: 
  

B. Resultado de um compartilhamento com registro (mas não contabilizado no kSuite)

Uma pasta presente em Pastas da organização (ou qualquer pasta do kDrive, já que esta funcionalidade também é válida com um kDrive Solo) agora é compartilhada com um usuário do tipo “externo” que deverá se registrar ou, no mínimo, fazer login em sua conta, caso já possua uma, e aceitar o convite.

Para isso, desta vez, é preciso escolher a segunda aba de compartilhamento:

1. Faça um clique com o botão direito na pasta ou subpasta em questão.
2. Escolha a opção Compartilhar.
3. Clique na segunda aba.
4. Indique o endereço de e-mail do usuário em questão.
5. Clique para adicionar (a operação pode ser realizada para vários utilizadores ao mesmo tempo):
   
6. No que diz respeito à liberdade concedida ao utilizador para modificar ou não a parte do kDrive à qual terá acesso, a opção escolhida aqui é a de Modificar.
7. Clique em Enviar o convite:
   
8. Esta opção (ver ponto 6 acima) permite convidar esta pessoa como um utilizador externo inicialmente (leia mais abaixo para o convite completo do kSuite):
   
9. O administrador pode visualizar o pedido pendente e reenviar o convite, se necessário:
   
10. A pessoa convidada recebe um e-mail para se registar como utilizador Infomaniak:
    
11. A pessoa preenche o formulário com os seus dados e escolhe uma palavra-passe; o seu endereço de e-mail é preenchido automaticamente; este será o seu identificador da conta Infomaniak:
    
12. Após a conclusão do registro, uma interface kDrive simplificada com a opção “Compartilhado comigo” no lado esquerdo permite:
    • acessar o conteúdo compartilhado (apenas o conteúdo compartilhado inicialmente, e não a pasta compartilhada inteira);
    • modificar o conteúdo compartilhado (sem, no entanto, ter a possibilidade de excluir o conteúdo existente no momento do compartilhamento);
    • adicionar/excluir seu próprio conteúdo:
      
    • As eventuais modificações efetuadas são comuns a todos os usuários que têm acesso a esta parte do kDrive.
    • O usuário não tem um espaço privado/pessoal.
    • Ele pode instalar o aplicativo móvel/desktop kDrive e se conectar, mas nenhum dado será visível:
      
       

    • O usuário deverá obrigatoriamente acessar a interface online para acessar os arquivos compartilhados com ele, enquanto for um usuário externo, mesmo que possua um kDrive pessoal!

13. No painel do administrador kDrive, os usuários são apresentados da seguinte forma:
    

C. Resultado de um compartilhamento com registro como usuário kSuite

Imagine agora que nenhum compartilhamento ou convite foi feito. Repita os passos de 1 a 7 acima…
… e, em seguida, no passo 8:

1. Convide essa pessoa como usuário kSuite, clicando no link que abre a página de gerenciamento de usuários em uma nova aba:
   
2. Crie o usuário kSuite (seguindo a ordem A (se necessário), depois B e C abaixo):
   
3. Comece a criar o utilizador (seguindo a ordem D-E-F-G-H abaixo):
   • D — Insira um nome e um apelido.
   • E & F — Dependendo das suas necessidades, atribua-lhe permissões mais amplas ou mais restritas dentro da Organização; aqui, apenas um estatuto de utilizador (consulte as diferentes permissões (direito de acesso aos produtos, por exemplo) e preferências de contacto administrativo de um utilizador dentro de uma Organização).
   • G — Escolha se deseja criar (ou não) um endereço de e-mail para o utilizador; isso influencia a forma como permite que o utilizador se conecte (aqui, com o endereço de e-mail de sua escolha – enviando o convite para outro endereço de e-mail).
   • H — A etapa seguinte permite integrar o utilizador a um possível Grupo:
     
4. Após a conclusão do procedimento:
   • I — A pessoa convidada recebe um e-mail para se registar como utilizador Infomaniak e pode reenviá-lo aqui, se necessário.
   • J — Dependendo do papel atribuído à pessoa convidada (consulte o ponto E acima), pode definir a qualquer momento quais produtos ela poderá gerir no Manager Infomaniak:
     

D. Restringir o acesso do utilizador

Após a conclusão do registo, a interface kDrive do novo utilizador permite, na maioria das vezes, o acesso a todo o conteúdo que foi partilhado com todos os utilizadores do kDrive.

Se o utilizador convidado não vir nada nesta pasta compartilhada, verifique a partir da conta de administrador se os direitos de compartilhamento foram realmente ampliados para todos os utilizadores do kDrive:

 

O inverso também é possível: se o novo utilizador kSuite tiver acesso a todas as pastas da organização e isso não for desejado, o administrador deve modificar o compartilhamento da pasta principal (a pasta na raiz da pasta compartilhada, por exemplo):

1. Clique com o botão direito do rato na pasta principal, escolha a opção Compartilhar e, em seguida, escolha a segunda aba de compartilhamento e clique em Gerir à direita para selecionar a remoção do compartilhamento (o efeito é recursivo e, portanto, aplica-se a todos os elementos contidos dentro da pasta principal):
   
   
    
2. Em seguida, volte a compartilhar, mas de forma mais restrita, a partir da pasta em questão:
   
    
3. Verifique a coluna de acessos na árvore do kDrive:
   
4. E, assim, o utilizador só vê uma parte da pasta, embora seja uma pasta compartilhada:
   
5. E, desta vez, se o utilizador instalar a aplicação kDrive, poderá escolher o kDrive em questão:
   
   e aceder aos ficheiros no computador:
   

This guide explains how to store Joplin's database on your Infomaniak kDrive and connect your various devices to it via the WebDAV protocol. This way, you can keep your notes safe in a storage medium located in Switzerland.

✘ UNAVAILABLE with
kSuite free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)

Introduction

• Joplin is a free and open-source note-taking tool that allows you to organize all your notes into folders and access them from any device (computer, mobile device, etc.).
• Joplin will store several of its configuration files, so to avoid cluttering your kDrive directories, it is recommended to create a dedicated folder in your personal directory on kDrive, with a simple folder name such as "joplin" for example, and then specify it at the end of the WebDAV link in step 6 below:
  

Configure Joplin to use kDrive via WebDAV

Prerequisites

• Download Joplin
• Know your kDrive ID (kDrive ID)
  

The example below is very similar for all versions of Joplin:

1. Open the Joplin application.
2. Go to the application's settings:
   
3. Tap Sync.
4. Tap the menu to select a target.
5. Choose the WebDAV mode:
   
6. For the account settings, use the following information:
   
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites) followed by /joplin or /folder name (see the introduction above)
   2. Username: email address used to log in to your Infomaniak account
   3. Password: application password if two-factor authentication is enabled or ‍your Infomaniak user account password if you have not enabled 2FA
7. Tap test synchronization below and wait for the connection confirmation.
8. Check in your kDrive folder that the Joplin files are being written correctly:
   
9. Go back to the notes to start working.

This guide explains how to troubleshoot access or usage issues with kDrive on Windows and macOS when third-party software may be interfering with your synchronization.

Introduction

• The kDrive application may sometimes encounter interaction problems with Windows or macOS firewalls, as well as with software solutions for antivirus, VPN, or cleaning.
• This can lead to the inability to synchronize files correctly, failure to open PDFs on the web, or the inability to use Lite Sync mode (on-demand files).
• If you encounter a problem, you must authorize kDrive within these applications and whitelist three essential components:
  1. kdrive.exe (or kdrive.app on macOS)
  2. kdrive_client.exe
  3. The domain: *.infomaniakusercontent.com

Authorize kDrive on…

… macOS

1. Open System Settings (or System Preferences).
2. Click on Privacy & Security (or Security & Privacy).
3. Select Firewall.
4. Click the Firewall Options button (enter your administrator password if prompted).
5. Click the Add Application (+) button.
6. Select the kDrive application to allow incoming connections.
7. Click Add and then OK.

… Windows

1. Open the Start menu and click on Settings.
2. In the search field, enter Firewall.
3. Click on Allow an app through Windows Firewall.
4. Click on the Change settings button.
5. Check the boxes next to the kDrive applications (refer to the introduction).
6. Check the boxes under the network type (private or public) and then click OK.

… Windows Defender

1. Open Windows Security from the notification area.
2. Select Virus & threat protection.
3. Go to Manage settings.
4. Scroll down to Exclusions and click Add or remove exclusions.
5. Click Add an exclusion and add the kDrive files or folders (see introduction).

… Avast

1. Open the Avast interface.
2. Go to Menu > Settings.
3. Under the General tab, click on Exceptions.
4. Click Add exception and enter https://*.infomaniakusercontent.com/*
5. Also go to File Paths to add the kDrive executable files.

An additional action to perform on Avast to prevent any blocking (especially when opening PDFs):

1. Disable QUIC/HTTP3 scanning:
   

… AVG

1. To exclude files from the executable (.exe … see the introduction above), refer to this other guide (step 5).

… Avira

1. Right-click on the Avira icon and temporarily disable protection.
2. Go to Configuration > PC Protection > Scan > Exceptions.
3. Add the kDrive files (see the introduction).
4. Repeat the operation in Real-time Protection > Exceptions.

… Bitdefender

1. Go to Protection > Online Threat Prevention > Settings.
2. Click on Manage exceptions.
3. Add the domain *.infomaniakusercontent.com and check the online prevention option.
4. If you are using the TrafficLight browser extension, also add this domain to its whitelist.
5. To exclude files from the executable (.exe … see the introduction above), refer to this other guide.

… CCleaner

1. Go to Options > Exclude.
2. Click on Add and select the kDrive files or folders.

… CleanMyMac

1. In the scan results screen, hold down the Ctrl key and click on the kDrive items.
2. Select Add to exclusion list.

… ESET

1. Open ESET and press F5 (Advanced settings).
2. Go to Antivirus > Exclusions.
3. Click on Add and enter the paths to kDrive.

… Kaspersky

To resolve kDrive file issues, exclude kdrive.infomaniak.com and *.infomaniakusercontent.com from the scan:

If the problem persists, uncheck the box (3) below:

… Malwarebytes

1. Go to Settings > Exclusions.
2. Click Add Exclusion and select the kDrive files.

… McAfee

1. To exclude files from the executable (.exe … see the introduction above), refer to this other guide.

… Norton

1. Go to Settings > Antivirus > Scans and Risks.
2. In Exclusions / Low Risks, configure the "URLs to exclude from the scan".
3. Add *.infomaniakusercontent.com.
4. To exclude files from the executable (.exe … see the introduction above), refer to this other guide.

… NordVPN

Check within NordVPN, and more specifically in Threat Protection, the list of blocked files or activities to allow kDrive and the domain *infomaniakusercontent.com.

Este guia explica como voltar atrás na organização dos arquivos do seu kDrive, especialmente se foram feitas alterações e você perdeu o controle.

✘ INDISPONÍVEL com
kSuite gratuito
my kSuite (ik.me, etik.com, ikmail.com)

Introdução

• A restauração ou função Rewind permite voltar a um estado anterior, como uma máquina do tempo, e restabelecer a ordem dos arquivos de sua escolha ou de todo o seu kDrive até 3 meses atrás (relacionado à duração de conservação das versões dos arquivos).
• Os arquivos excluídos permanentemente da sua lixeira kDrive e as versões dos arquivos excluídos não podem ser restaurados.
• A restauração pode levar vários minutos, durante os quais o kDrive não estará acessível para todos os usuários, dependendo do volume de dados a serem recuperados.
• Nenhuma ação é realizada nos direitos e compartilhamentos.

Acessar a ferramenta de restauração kDrive

Pré-requisitos

• Ser Administrador ou Responsável legal dentro da Organização.

Para abrir a interface de restauração:

1. Clique aqui para acessar o aplicativo web kDrive Infomaniak (serviço online ksuite.infomaniak.com/kdrive).
2. Clique no ícone Configurações ‍ no canto superior direito.
3. Verifique ou selecione o kDrive correspondente no menu suspenso do menu lateral esquerdo.
4. Clique em Restaurar:
   
5. Leia as informações na tela e clique no botão para iniciar:
   
6. Leia as informações na janela que aparece e clique no botão para validar.
7. Escolha o que será afetado pela reversão (todo o kDrive ou apenas uma parte e, se for o caso, para qual usuário).
8. Clique em Continuar:
   
9. Escolha a data para a qual deseja retornar (máximo de 3 meses / 90 dias).
10. Clique em Continuar:
    
11. Inicie a análise na etapa seguinte:
    
    • Se uma reversão não produzir resultados, a análise indicará isso, e você poderá especificar outra data:
      
12. Determine as próximas etapas com base no resultado proposto:
    
13. Uma última solicitação de segurança será exibida antes do início da restauração:
    

Após a operação, um e-mail é enviado:

e uma notificação é exibida no kDrive online:

Relatório de análise

Um administrador que consultar um relatório de uma restauração iniciada por outro administrador não verá tudo o que se refere à pasta pessoal do administrador que iniciou a restauração:

Na visualização do relatório de análise, os dados são listados e agrupados em relação à localização atual antes da reversão.

Em caso de conflito

Na raiz do kDrive do administrador que realizou a operação (ou no usuário em questão), será criada uma pasta chamada "Restauração (data e hora)", contendo uma subpasta com os arquivos conflitantes, chamada "Conflito", e outra pasta para os arquivos existentes atualmente no destino, chamada “Elementos posteriores”.

Este guia explica como partilhar rapidamente, por e-mail, conteúdo presente na aplicação web kDrive da Infomaniak (serviço online ksuite.infomaniak.com/kdrive).

Partilhar por e-mail a partir do kDrive

Pode enviar por e-mail um ficheiro (ou, mais precisamente, um link para um ficheiro, pois o e-mail não conterá um anexo) do seu kDrive:

1. Clique aqui para aceder à aplicação web kDrive (serviço online ksuite.infomaniak.com/kdrive).
2. Clique com o botão direito no ficheiro/pasta em questão ou clique no menu de ação ⋮ à direita do objeto em questão.
3. No menu suspenso que aparece, escolha partilhar o elemento por e-mail:
   
4. Escolha a partir de qual endereço (entre os atualmente associados à sua aplicação web Mail) enviar o ficheiro.
5. Clique em Continuar:
   
6. O aplicativo web Mail abre no navegador e o corpo da mensagem contém automaticamente os links para o conteúdo compartilhado:
   
   1. Este é exatamente o mesmo método que você usaria se selecionasse o arquivo diretamente a partir do ícone kDrive na janela de redação do aplicativo web Mail:
      
   2. No entanto, ao fazer isso (inserir um arquivo kDrive diretamente no Mail), uma opção adicional permite anexar o arquivo em si como um anexo (o arquivo será enviado no estado em que se encontra no momento em que você o seleciona; não há mais a noção de colaboração / compartilhamento, como é o caso com o método explicado neste guia e na opção "a" acima).

Convidar para colaborar no arquivo

Para documentos com extensões de arquivo do tipo Office, como .docx, .xls, etc., é recomendável realizar um compartilhamento padrão do documento (veja a imagem abaixo), o que permite autorizar a edição do documento, se desejar:

• Se você permitir a edição do documento a partir do kDrive, o usuário poderá colaborar (com ou sem registro prévio), ou seja, editar no navegador e, em seguida, salvar o documento que você compartilhou: