This guide is for you if you encounter the error The web host does not exist when visiting the address of a site on an Infomaniak Web Hosting.

Preamble

• This type of error usually occurs because your domain name is not correctly linked to your site (your domain name is probably pointing to the wrong IP address or is misconfigured).
  • Example: a domain abc.xyz that is misconfigured and would point to an IPv4 Starter hosting and to a shared hosting in IPv6…

Resolve a Domain - Website Linking Issue

To get your site back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by entering the IP address of your hosting.
  • Any DNS addition/modification can take up to 48 hours to propagate.

To do this, the easiest way is to use the Infomaniak DNS Diagnostic Tool to automatically correct the pointing, by previously grouping the products in the same Organization if necessary.

This guide helps you protect the reputation of your domain name, to maintain the trust of Internet users and service providers in your website or business, thereby facilitating the smooth operation of your email.

The web reputation

There are different types of reputation on the Internet, including personal reputation, corporate reputation, and domain reputation.

Domain reputation is essentially a score that determines how email systems decide what to let through to users' inboxes. Fundamentally, the reputation of your domain is a measure of the health and legitimacy of your domain. This reputation can be influenced by the security of your email and website.

For example, the reputation of a domain can decrease if…

• … the site visible at the domain address is hacked, leading to the mass sending of fraudulent emails,
• … the domain's email is exploited for the involuntary sending of spam.

If the reputation of your domain remains poor, your emails may be marked as spam and not reach their intended audience. This can harm email deliverability (see this other guide in English on this topic).

Improving domain reputation

By following these few tips, you can improve the reputation of your domain and, for example, boost all your email marketing efforts:

• Set up and verify SPF, DKIM, and DMARC records that help protect your domain from identity theft attacks.
• Check the reputation of your domain with tools such as Google Postmaster Tools, Sender Score, Microsoft SNDS, McAfee or Talos Intelligence and identify potential issues.
• Only send emails to users who have chosen to subscribe!
• Get trusted links or backlinks…

See this other guide about RBLs.

This guide explains how to obtain the EPP code for your domain name with Hostpoint to transfer it to Infomaniak.

Preamble

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.
• Refer to the main guide regarding the rest of the transfer procedure.
• ⚠️ This is about transferring a domain name that you own with a different provider than Infomaniak, so that the future management of this domain is done with Infomaniak; this is therefore not an internal transfer from one holder to another and the code to be obtained is therefore not a code for an internal transfer with your current provider.

Transfer the domain name to Infomaniak

To obtain the authorization code with the current provider:

1. Refer to the complete procedure provided by Hostpoint to obtain the code and keep it safe.
2. Once the authorization code is obtained, refer to the main Infomaniak guide regarding the rest of the domain name transfer procedure.

This guide explains how to add or modify one or more CAA records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• A CAA record allows you to specify a certification authority authorized to issue certificates for a domain.

Add a CAA

To manage this type of record in a DNS zone:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain concerned.
3. Click on DNS Zone in the left sidebar.
4. Click the button to add a record:
   
5. Click on the radio button CAA to add a record.
6. Click on the Next button:
   
7. Enter the CAA values required for your DNS zone: if you are validating an SSL certificate, refer to the information below.
8. Save your information by clicking on the button at the bottom of the page.

Adding CAA to validate an SSL certificate...

... Sectigo

In the case of an SSL certificate validation Sectigo, follow the generic guide but specifically enter the following data:

• Choose “Issue for certification authority”.
• Enter the flag: 0.
• Specify sectigo.com.

... Let's Encrypt

In the case of a Let's Encrypt SSL certificate validation, follow the generic guide but specifically enter the following data:

• Choose “Issue for certification authority”.
• Enter the flag: 0.
• Specify letsencrypt.org.

This guide explains how to obtain the EPP code of your domain name from Hostinger to bring it to Infomaniak.

Preamble

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.
• Refer to the main guide regarding the rest of the transfer procedure.
• ⚠️ This is about transferring a domain name that you own with a different provider than Infomaniak, so that the future management of this domain is done with Infomaniak; this is therefore not an internal transfer from one holder to another and the code to be obtained is therefore not a code for an internal transfer with your current provider.

Transfer the domain name to Infomaniak

To obtain the authorization code from the current provider:

1. Refer to the complete procedure provided by Hostinger to obtain the code and keep it safe.
2. Once the authorization code is obtained, refer to the main Infomaniak guide regarding the rest of the domain name transfer procedure.

This guide explains how to obtain the EPP code for your domain name at o2switch so that you can transfer it to Infomaniak.

Introduction

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code", and "authorization code" all refer to alphanumeric sequences specific to the domain, the main purpose of which is to verify the owner's authorization before a transfer between Registrars.
• Familiarize yourself with the main guide regarding the rest of the transfer process.
• ⚠️ This involves transferring a domain name that you own with a provider different from Infomaniak, so that the future management of this domain is handled by Infomaniak; therefore, this is not an internal transfer from one account holder to another, and the code to be obtained is not a code for an internal transfer to your current provider.

Transfer the domain name to Infomaniak

In order to obtain the authorization code from your current provider:

1. Familiarize yourself with the complete procedure provided by o2switch for obtaining the code and keeping it in a safe place.
2. Once you have obtained the authorization code, refer to the Infomaniak main guide regarding the rest of the domain name transfer process.

This guide explains how to display the IP address of a site on your Web Hosting.

Preamble

• The IPv4 address is usually the same for each of the sites on the hosting (unless you have acquired a dedicated IP).

Display the IP address of your site

The IP address is specified on the hosting management page (Starter or containing multiple sites):

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Then click on the chevron to expand the Information section of this hosting.
4. The IPv4 address is displayed on the page:
   
5. The IPv6 address is also displayed in the case of paid hosting:
   

This guide explains how to set up a DMARC policy for your email hosted by Infomaniak, an essential element to prevent potential delivery issues.

Preamble

• The DMARC (Domain-based Message Authentication, Reporting, and Conformance) protocol enhances the security of your domain by relying on SPF and DKIM checks.
• It instructs recipient servers on how to handle emails that fail these authenticity tests, with three protection policies (None, Quarantine, Reject) detailed below.
• In case of authentication failure, the recipient can send you a DMARC report; this data is essential to identify configuration errors or stop phishing attempts using your domain name.

DMARC Policy and Acceptance Percentage

For the instructions that can be given to recipient servers when a suspicious message is detected, 3 policies (p = policy) exist and can be refined with a percentage (pct):

None (none): The email is delivered normally (observation mode)

With "p=none", no email is rejected or quarantined based on the DMARC verification. However, the reception percentage can be used to collect data on unauthenticated emails, indicating how many of these emails should be subject to the DMARC policy. E.g., "p=none; pct=10" means that 10% of unauthenticated emails will be subject to the DMARC policy, while the remaining 90% will be accepted.

Quarantine (quarantine): The email is sent to spam

With "p=quarantine", unauthenticated emails can be quarantined, but the reception percentage determines the proportion actually subject to this policy. E.g., "p=quarantine; pct=50" means that 50% of unauthenticated emails will be quarantined, while the remaining 50% will be accepted.

Reject (reject): The email is purely and simply blocked/deleted

With "p=reject", unauthenticated emails are rejected. The reception percentage determines the proportion of unauthenticated emails that will actually be rejected. For example, "p=reject; pct=20" means that 20% of unauthenticated emails will be rejected, while the remaining 80% will be accepted.

Create a DMARC Record

There are 2 ways to manage DMARC.

If you have a Mail Service with Infomaniak, the simplest way is to go to the Global Security tool to manage your DMARC security policy and reports:

However, since the DMARC record is a type of DNS record, usually of type TXT, you can also manage it from the DNS zone of the domain name:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left sidebar menu.
4. Click the button to add a record:
   
5. Click the radio button DMARC to add a record.
6. Click the Next button:
   
7. Leave (or add if necessary) the value _dmarc in the Source field.

8. The Target field must contain the parameters you wish to use, separated by ;:

   Tag Name	Purpose	Example
   v	Protocol version	v=DMARC1
   pct	Percentage of messages subjected to filtering	pct=20
   ruf	URI for forensic reports	ruf=mailto:authfail@domain.xyz
   rua	URI for aggregate reports	rua=mailto:aggrep@domain.xyz
   p	Policy for the organizational domain	p=quarantine
   sp	Policy for the subdomains of the organizational domain	sp=reject
   adkim	DKIM alignment mode	adkim=s
   aspf	SPF alignment mode	aspf=r

   which can result in, for example, v=DMARC1;p=reject;pct=100;rua=mailto:postmaster@dmarcdomain.com (source)

9. Leave the default value for the TTL.
10. Click the Save button:
    

This guide explains which DKIM to add to secure Infomaniak messaging if it revolves around a domain name whose DNS is that of Cloudflare.

Preamble

• If you manage your emails at Infomaniak, as well as the associated domain name, but the DNS management is with Cloudflare, then you need to add the DKIM on the Cloudflare interface.

Add a DKIM on Cloudflare

Prerequisites

• Refer to this other guide to allow you to display the DKIM corresponding to your Infomaniak messaging.
• Display the DKIM to be able to copy-paste it. Example:
  

Follow the procedure below to correctly activate DKIM, thus improving the security and deliverability of emails for the domain in question:

1. Click here to access your Cloudflare account.
2. Select the domain in question.
3. In the DNS section, search for and delete any NS records for "_domainkey" pointing to Infomaniak.
4. Click on the Add a record (Add record) button to open the input form.
5. Fill in the fields using the data obtained from the Infomaniak Manager, respecting the standard configuration for a TXT type DKIM record:

Make sure the Proxy Status (cloud) is set to DNS Only (grayed out) for email authentication records.

This guide is for owners of a domain name on the Infomaniak infrastructure who encounter a DMARC issue when using certain Google tools such as Meet or Calendar.

Resolve a DMARC error

To make your domain name configuration (with a DMARC policy of type reject) compatible with the use of certain Google services, it is necessary to add a corresponding SPF record:

• Before: v=spf1 include:spf.infomaniak.ch -all
• After: v=spf1 include:spf.infomaniak.ch include:_spf.google.com -all

To edit the SPF currently configured in the DNS zone of your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on DNS Zone in the left sidebar.
4. Click on the action menu ⋮ located to the right of the TXT type record containing the value of the SPF concerned.
5. Click on Modify:
   
6. Edit the field by adding on the same line include:_spf.google.com after the existing Infomaniak include, and this before the final -all.
7. Click on the Save button:
   

Refer to this Google documentation if you are looking for information on configuring Google's SPF.

Este guia explica como acessar sua central doméstica Home Assistant (que está localizada atrás de um endereço IP dinâmico, fornecido pelo seu provedor de serviços de Internet) com um nome de domínio na Infomaniak, através da opção gratuita DynDNS e um script gratuito disponibilizado aqui.

Introdução

• A integração que você instala funciona como um mensageiro: ela monitora continuamente o endereço IP da sua rede local.
• Assim que detecta que o seu provedor de serviços alterou o seu IP, ela envia instantaneamente um sinal para a Infomaniak.
• A Infomaniak atualiza então o seu nome de domínio (ex: ha.domain.xyz) para que ele aponte para o novo endereço IP.

Instalar a Integração Infomaniak DynDNS — Home Assistant

Pré-requisitos

• Possuir uma instalação Home Assistant (em um Raspberry Pi 5, por exemplo) conectada à Internet com um endereço IP dinâmico.
• Um DNS dinâmico deve ter sido criado no domínio em questão.

Em seguida:

1. Conecte-se ao painel de controle do seu Home Assistant.
2. Instale o HACS, caso ainda não o tenha; vá para as configurações do Home Assistant:
   
3. Instale o aplicativo Terminal & SSH:
   
4. Neste terminal, insira o comando wget -O - https://get.hacs.xyz | bash -:
5. Após a instalação do HACS, reinicie o Home Assistant.
6. Ative o HACS procurando-o nas integrações:
   
7. Após a validação via Github, volte ao HACS instalado na sua barra lateral esquerda e clique no menu de ação ⋮ no canto superior direito da interface do HACS para escolher os repositórios personalizados:
   
8. Insira a URL https://github.com/cy-bertrand/Infomaniak-dyndns-ha e escolha o tipo Integração, antes de clicar em Adicionar:
   
9. Em seguida, procure por Infomaniak DynDNS e clique nele:
   
10. Instale este serviço clicando no botão Download no canto inferior direito:
    
11. Reinicie o Home Assistant.

Configurar o Infomaniak DynDNS — Integração do Home Assistant

Para isso:

1. Clique em Configurações no menu lateral esquerdo do HA.
2. Clique em Dispositivos e serviços:
   
3. Clique no botão para Adicionar integração.
4. Clique em Infomaniak DynDNS:
   
5. Configure o seu equipamento:
   
   1. Nome do host: o URL configurado no Manager durante a adição do Dynamic DNS
   2. Nome de utilizador: o identificador definido no Manager durante a adição do Dynamic DNS
   3. Palavra-passe: a palavra-passe definida no Manager durante a adição do Dynamic DNS
6. Valide na parte inferior da página.
7. Atribua um nome à entidade e guarde as suas alterações clicando em Concluir:
   

O Home Assistant verificará o IP externo a cada 15 minutos. Se este tiver mudado, o DNS será atualizado. Desta forma, o seu nome de domínio apontará continuamente para a sua instalação de automação residencial, mesmo que o seu provedor de serviços de Internet altere o seu endereço IP público.

Consulte também a documentação oficial do plugin.

This guide explains how to suspend the administrative management of a product so that no user of the Organization can use it within the Infomaniak Manager. It is also possible to block a user of your Organization, without deleting them.

Preamble

• By blocking the management of a product:
  • Only administrators and the legal representative will be able to unblock it.
  • Users with limited rights (collaborators and clients) who have access to this product will no longer be able to manage it.
• An email is sent to the users of the Organization.

Block a product

Prerequisites

• Be an Administrator or Legal Representative within the Organization (users with limited rights (collaborators and clients) who have access to this product will not be able to do so).

To block or unblock certain products for the entire Organization:

1. Click here to access product management in the Infomaniak Manager (need help?).
2. Access the service you wish to block.
3. Click on the action menu ⋮ located to the right of the item in question.
4. Click on Block product management:
   • Example 1, Cloud Server:
     
   • Example 2, domain name:
     
5. Confirm the suspension.

Suspend emails

A Mail Service cannot be blocked in the way indicated above, but it can be put into maintenance.

Prerequisites

• Be an administrator or legal representative; users with limited rights (collaborators and clients) who have access to this product will not be able to do so.

To suspend email addresses:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Manage.
4. Click on Enable maintenance:
   
5. Confirm by clicking the red button to suspend the use of email addresses (reception is not interrupted but consultation is impossible):
   

Block an Organization user

To quickly block an Organization user in case of a security incident, log in to manage your users as an Administrator or Legal Representative of the Organization:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the user in question:
   
3. From the Manage button at the top of the page, you can remove the user from the Organization (which also removes their various product management access).
4. Further down, you can more finely manage the products to which the user should have access:
   

Thus, critical services, such as the Manager interface, of your Organization, the Web app kDrive and the Web app Mail may become inaccessible to them.

Depending on the situation, also refer to these links to block other services such as messaging (IMAP / SMTP) or Web services.

To not block the user yourself but to indicate a procedure for them to follow to secure their account, refer to this other guide.

This guide explains how to obtain the EPP code for your domain name at Namecheap so that you can transfer it to Infomaniak.

Introduction

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code", and "authorization code" all refer to alphanumeric sequences specific to the domain, the main purpose of which is to verify the owner's authorization before a transfer between Registrars.
• Please refer to the main guide regarding the rest of the transfer procedure.
• ⚠️ This involves transferring a domain name that you own with a provider different from Infomaniak, so that the future management of this domain is handled by Infomaniak; therefore, this is not an internal transfer from one account holder to another, and the code to be obtained is not a code for an internal transfer to your current provider.

Transfer the domain name to Infomaniak

To obtain the authorization code from your current provider:

1. Click here to log in to the interface for managing your products with your current Registrar.
2. Click on Domain List in the left-hand menu.
3. Click on the Manage button to the right of the domain name in question.
4. Click on the Authcode button to receive the authorization code by email.
5. Once you have obtained the authorization code, please refer to the Infomaniak main guide regarding the rest of the domain name transfer procedure.

This guide explains the WDPR (WHOIS Data Problem Report System) and WHOIS notifications related to the management of your domain names.

WDPR and WHOIS: what are they?

• WHOIS: public directory listing the contact details of the domain owner (name, email, phone).
• WDPR: ICANN system for reporting inaccurate or outdated WHOIS information.
• Data accuracy: ICANN requires that this information be up-to-date. Incorrect data can result in the suspension or cancellation of the domain.
• Privacy: you can hide your personal data via a WHOIS privacy service.

Types of messages received

• Problem notification: a third party has reported an error in your contact details; you must verify and correct them promptly.
• Update reminder: mandatory periodic email to confirm that your information is still valid.
• Confirmation: validation that your changes have been successfully recorded following an update.

Compliance with these guidelines is crucial for the security of your domain and to avoid any service interruption.

Modify your data or the language of the messages

You can modify your contact details or change the language of the notifications (French, English, etc.) directly on your management interface.

Este guia esclarece a distinção entre o pagamento financeiro de um serviço e a posse dos direitos de propriedade associados.

O pagamento não confere a propriedade

Pagar as faturas de um serviço (nome de domínio, hospedagem) não confere automaticamente direitos de propriedade sobre ele. De acordo com os Termos e Condições Gerais da Infomaniak, o titular oficial continua sendo a pessoa ou entidade cujo nome está associado ao serviço, mesmo que o pagamento seja efetuado por um terceiro ou um Parceiro.

Esta distinção é particularmente importante durante uma transferência de produto entre Organizações: o pagador não é necessariamente o gestor nem o proprietário legal.

Verifique e atualize suas informações

Para garantir seus direitos sobre um serviço, certifique-se de que as informações de identificação estejam em seu nome ou no nome de sua empresa. Verifique as seguintes informações:

• Seu perfil Infomaniak
• A Organização proprietária do produto
• As informações de faturamento
• O proprietário legal do nome de domínio (registrante)

Em caso de litígio, apenas o titular designado nas interfaces da Infomaniak é reconhecido como responsável e detentor dos direitos.

Este guia detalha as particularidades relacionadas com os prazos de validade dos nomes de domínio quando são transferidos de um registo para outro.

Introdução

• As datas de validade dos nomes de domínio referem-se ao período durante o qual o proprietário de um nome de domínio pagou pelo registo desse nome.
• É crucial que os proprietários de nomes de domínio monitorem atentamente as datas de validade e renovem o seu registo a tempo para evitar qualquer interrupção do serviço ou ter de pagar taxas adicionais de recuperação.

Transferir um domínio para a Infomaniak

Quando um domínio é transferido para a Infomaniak, a nova data de validade (data até à qual o domínio estará registado, válido e funcional) após a transferência será a data…

• … já existente antes da transferência + 365 dias, no mínimo.
   

Exemplo:

• Nome de domínio com validade em 01/12/2025 antes da transferência…
• A transferência ocorre em 01/10/2025, por exemplo (não tem importância nem impacto)…
• A validade passa a ser 01/12/2026 após a transferência para a Infomaniak (é adicionado 1 ano após a transferência).

Exceções de acordo com as extensões de domínio

As políticas de transferência e os efeitos nas datas de validade podem variar de acordo com a extensão do domínio. Cada extensão de domínio (como .com, .net, .org, etc.) é gerida por uma entidade reguladora específica, e estas podem ter regras diferentes relativamente às transferências e às datas de validade.

A regra descrita no capítulo anterior não se aplica a certas extensões, para as quais a nova data de validade após a transferência será a data…

• … já existente antes da transferência, sem incremento ou alteração: .CH.
• … da data da transferência + 365 dias no mínimo: .BE e .DE.

As transferências de propriedade de um nome de domínio também podem afetar as datas de vencimento. Quando um nome de domínio é transferido de um proprietário para outro, a data de vencimento pode, por vezes, ser alterada, dependendo das políticas do registrador.

This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that any DNS addition/modification can take up to 48 hours to propagate.

DNS Modification

To modify the DNS of a domain managed by Infomaniak and thus control the direction that Web and Mail traffic should take:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question:
   
3. Click on DNS Servers from the left sidebar.
4. Click on the blue button Modify DNS Servers:
   
5. If your website is hosted with Infomaniak, check Infomaniak Name Servers…
   • Otherwise, check Custom Name Servers to enter the server names below and validate at the bottom of the page.
     

Batch Modification

To modify the DNS of multiple domains in bulk:

1. Click here to access the management of your domains on the Infomaniak Manager (need help?).
2. Select the domains in question.
3. If necessary, click on ⋮ at the bottom of the screen.
4. Click on Modify DNS servers:
   

This guide explains how to obtain the EPP code for your domain name at Gandi so that you can transfer it to Infomaniak.

Introduction

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code", and "authorization code" all refer to alphanumeric sequences specific to the domain, the main purpose of which is to verify the owner's authorization before a transfer between Registrars.
• Familiarize yourself with the main guide regarding the rest of the transfer process.
• ⚠️ This involves transferring a domain name that you own with a provider different from Infomaniak, so that the future management of this domain is handled by Infomaniak; therefore, this is not an internal transfer from one account holder to another, and the code to be obtained is not a code for an internal transfer to your current provider.

Transfer the domain name to Infomaniak

In order to obtain the authorization code from your current provider:

1. Familiarize yourself with the complete procedure provided by Gandi for obtaining the code and keeping it in a safe place:
2. Once you have obtained the authorization code, refer to the Infomaniak main guide regarding the rest of the domain name transfer process.

This guide explains how to obtain the EPP code for your domain name at IONOS (formerly 1&1) so that you can transfer it to Infomaniak.

Introduction

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code", and "authorization code" all refer to alphanumeric sequences specific to the domain, the main purpose of which is to verify the owner's authorization before a transfer between Registrars.
• Familiarize yourself with the main guide regarding the rest of the transfer procedure.
• ⚠️ This involves transferring a domain name that you own with a provider different from Infomaniak, so that the future management of this domain is handled by Infomaniak; therefore, this is not an internal transfer from one owner to another, and the code to be obtained is therefore not a code for an internal transfer to your current provider.

Transfer the domain name to Infomaniak

In order to obtain the authorization code from your current provider:

1. Familiarize yourself with the complete procedure provided by IONOS to obtain the code and keep it in a safe place.
2. Once you have obtained the authorization code, refer to the Infomaniak main guide regarding the rest of the domain name transfer procedure.