This guide concerns the Drupal module "Infomaniak_Connect" which allows users to log in to your Drupal site (whether hosted by Infomaniak or not) using their Infomaniak credentials.

Preamble

• Allowing login via an Infomaniak account on your Drupal site enables your visitors to comment, register for courses, or access any member-restricted content with a single click, without having to create a new account.
• This saves them time and is a safer method for you, as you do not have to manage additional passwords.
• The operation of this external module is identical to the options "Log in with Google", "Log in with Facebook" or "Log in with Apple"; it uses the standard protocols OAuth2 and OpenID Connect to enable single sign-on (SSO).

A. Create an application with Auth Infomaniak

To do this:

1. Click here to access the management of your product Auth on the Infomaniak Manager (need help?).
2. Click the button to Create a new application:
   
3. Choose the type "Web Front-End".
4. Give a name to your application.
5. In the URL field, specify the domain name corresponding to your Drupal site followed by /openid-connect-authorize (refer to the GitHub documentation if necessary).
6. Click the button to complete the app creation:
   
7. Carefully note the 2 pieces of information obtained during the finalization of your OAuth2 application:
   

B. Configure the Drupal extension

Via SSH, deploy Composer if necessary to retrieve the openid_connect and infomaniak_connect extensions. To do this:

• You may need to edit the composer.json file as the version of openid_connect is not yet considered stable. Add:

• "minimum-stability": "dev",
  "prefer-stable": true

• The SSH commands for installing the 2 extensions are here:
  • https://www.drupal.org/project/openid_connect
  • https://www.drupal.org/project/infomaniak_connect

Then, on Drupal:

1. Search for the Infomaniak module among your pre-installed modules.
2. Select it.
3. Click the Install button:
   
4. The installation of dependencies will proceed:
   
5. Under Configuration, click to set up the OpenID connection:
   
6. Click the edit button:
   
7. The only fields to fill in are Client ID and Client Secret and come from the information obtained in point A above:
    
8. Do not forget to save the changes made to the extension settings.
9. In the Settings tab, you can choose the display type for your login page; do not forget to save:
   
10. An additional button for logging in with an Infomaniak identifier is now visible on your login page for users:
     

This guide details how to manage the Organization Directory, which is a special address book available within the Infomaniak Contacts web app (online service: ksuite.infomaniak.com/contacts).

Introduction

• The Organization Directory is "automatically created" by the various users that make up one of the Organizations to which your user is affiliated.
• If Groups are created within the Organization, they will be visible in the Organization Directory:
  
• This address book is automatically synchronized with all internal users of your Organization.
• An administrator of the Organization can make certain entries in the directory private, hiding them from users with fewer permissions:
  
• It is not possible to export or rename it.
  • You can change its display color:
    

Accessing the Directory

If your login ID corresponds to and belongs to one (or more) Organizations, you can access the different directories of these Organizations:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to the left of the name of the Organization in question.
3. Click on {Organization name} Directory…
4. The contacts of the selected Organization are displayed on the right:
   

Modify a contact's details in the directory

You can do many things (copy, export their profile, view email exchanges or calendar events, add to favorites, call, etc.) by clicking on a contact's profile in the Organization Directory address book, but you will not be able to modify the details on behalf of the person concerned:

To modify the main information, the person concerned (the person for whom a change needs to be made) must log in to their profile and modify it (see below):

A. First name & last name

To change the first name and last name displayed in the directory, the user in question (here, faq@exemple-domaine.ch) must log in to their account and modify their contact information. Please refer to this other guide for more information.

B. Email address

To change the email address displayed in the directory, the user in question must log in to their account and modify their contact information. Please refer to this other guide for more information.

C. Phone number

To change the phone number displayed in the directory, the user in question must log in to their account and modify their contact information. Please refer to this other guide for more information.

This guide concerns OAuth2 applications to connect to your external services via your Infomaniak login ID.

Manage Infomaniak OAuth2 apps

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click the blue button Create a new application:
   
3. Choose the type suitable for your current need and project.
4. Give a name to the application.
5. Enter the URL of the application according to the technical information available to you.
6. Click on the button to create the application:
   
7. Copy the information (Client ID, Client secret) to a safe place - they will no longer be accessible after that:
   

This guide is intended for developers and advanced users and presents the possibilities offered by the Infomaniak API.

Preamble

• The Infomaniak API allows you to leverage the full potential of the Infomaniak ecosystem in your applications and using the language of your choice.
• The Infomaniak API is a REST API; the protocol used is HTTP, requests and responses are encoded in JSON format; authentication is performed via the OAuth 2 protocol.
• Access to and use of the Infomaniak API are completely free.

Infomaniak API Usage Protocol

Using the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use the product interfaces. A few examples of use:

• Store data.
• Send direct mail campaigns.
• Broadcast video or radio streams.
• Order or manage products.
• ... and much more!

For example, for a Mail Service: managing mailboxes, managing aliases, managing automatic responses, managing folders, etc. For kChat, post a message on a channel…

Create your first requests with the Infomaniak API

Refer to the documentation in English only on the possibilities offered by the API.

Request format

The Infomaniak API is a REST API. The protocol used is HTTP, requests and responses are encoded in JSON. Authentication is performed via the OAuth 2 protocol.

To initiate a request, you must use the following syntax: /{version}/{command_path}. It is possible not to specify the version, but in this case, the latest version will be applied. Refer to the full list of available requests with the Infomaniak API.

API Response Codes

When using the Infomaniak API, you may encounter various response codes. These codes precisely indicate the status of your request. Refer to the complete list.

Limits & Restrictions

There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased. The use of the API is restricted to the products listed in the official documentation. Regular additions of products and services are made to it. If the product or service you are interested in is in the documentation, you will be able to use the following requests: GET ; POST ; PATCH ; PUT ; DELETE.

Learn more

• Generate and manage API tokens
• Infomaniak API: Documentation
• API Newsletter
• Make your first request using Curl
• Make your first request using PostMan

Complete list of tutorials

This guide explains how to create and manage your authentication tokens to interact with the Infomaniak API securely.

Preamble

• Token features:
  • Number: no limit on creation
  • Validity: unlimited by default (customizable upon creation)
  • Inactivity: a token is automatically deactivated if it is not used for a year
• Usage example:
  • Token for the Newsletter API

Manage API tokens

When creating, you must define the application and the access scope:

1. Access token management on the Manager (need help?).
2. Click on Create a token:
   
3. Select the product/application and the validity period:
   
4. Confirm the operation with your account password.
5. Important: copy the token and keep it in a safe place; it will no longer be displayed afterwards.

To delete, select them and click on the revocation button that appears:

This guide introduces Groups, a user management system for your Organization, available on the Infomaniak Manager.

Preamble

• To facilitate access and the addition of a collaborator within the Infomaniak ecosystem, the Groups feature allows you to create teams of users and grant them access to the services they need with just a few clicks.
• Some examples:
  • You create a Group for a new department: immediately associate its mailboxes, its kDrive organization folders, and its dedicated kChat discussion channels; each new collaborator added to the team will automatically receive all these accesses.
  • You are a web agency and you want to give your webmaster teams access to all your web hostings: simply create a new group, choose all the hostings they will need access to, and invite them to join the Group.
  • You own a kDrive: authorize access to a folder for a Group and adjust the access based on users added to or removed from the team over time.
  • You use Streaming or Ticketing services and want to give your teams access: create a new Group that will have access to these two products or two separate Groups that will have access to the two products completely independently.
• It is entirely possible:
  • to associate resources (Mail, kDrive, kChat) upon creation of the Group to automate onboarding,
  • to adjust individual access levels: for kDrive, individual access takes precedence over Group access, while for Mail, access levels are cumulative.
  • to add the same user to multiple Groups,
  • to invite external users to your Organization to one of your Groups,
  • to add one or more users to a Group at once,
  • to designate a team leader to easily identify a project manager or the point of contact.

Manage your Groups

Group management now allows for complete centralization. No need to intervene in each tool separately: everything is controlled from the Infomaniak Manager for a smooth reorganization of your collaborators. Learn about the guides on this topic:

• Create a Group
• Modify a Group
• Delete a Group

This guide explains how to create a Group (a work team) from the Infomaniak Manager.

Prerequisites

• Be Administrator or Legal Representative within the Organization.

Create and organize a Group

To do this:

1. Click here to access Group management on the Infomaniak Manager (need help?).
2. Click the blue Add a Group button:
   
3. Define a name, a color, and a description (optional) for the Group.
4. Click the button to continue:
   
5. Then choose the members who will make up the Group.
6. Then choose their respective roles:
   • group leader (1 only)
   • member
7. Click the button to continue:
   
8. Choose whether the Group should have access to an email address.
9. If yes, choose from the existing addresses or create a new address, as well as the rights of the Group members for managing the address.
10. Click the button to continue:
    
11. Choose whether the Group should have access to a shared kDrive folder.
12. If yes, choose from the existing folders or create a new folder, as well as the rights of the Group members for managing the folder.
13. Click the button to continue:
    
14. Choose whether the Group should access a kChat channel in common.
15. If yes, choose it from the existing channels or create a new channel, as well as the channel status (private or public, then visible to other kChat users in the Organization).
16. Click the button to continue: 
    
17. Once the Group is created, you can add products that users in the Group will have access to at the management level:
    • If you have multiple products of the same type (e.g., Web Hosting, Mail Service, Newsletters, etc.), you will have the option to grant access to multiple/all products or just one of them.
    • For each product, you will need to choose the access rights to it: 
      

    • User rights	Details
      Technical rights	The user can modify the product
      Statistical rights	The user can view the product statistics
      Ticket control	The user can control the tickets
      Sales control	The user can control sales

Learn more

• Manager: Groups
• Edit a Group
• Delete a Group

This guide explains how to modify a Group (a work team) from the Infomaniak Manager.

Prerequisites

• Be Administrator or Legal Representative within the Organization.
• Have created one or more Groups.

Manage & modify a Group

To do this:

1. Click here to access Group management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Select Manage the Group:.
   
4. At the top, you can manage the Group name and the manager (click on the pencil icon ✎).
5. Click on the chevron to expand the table of users in the Group and click on the action menu ⋮ located to the right (the actions are described below); you can also add new members to the Group.
6. Below, you can manage the services available to members (collaborative kSuite tools and/or product management on the Manager):
   

List of actions on Group users

Actions on a user	Details
View the user	Allows you to access the user's profile
Change the role	Allows you to switch the user's rights between Administrator and Collaborator
Change the Groups	Allows adding the user to other Groups
Modify product access	Allows removing or modifying access to products
View activity	Allows viewing all actions performed by the user
Remove from Group	Allows removing the user from the Group

Learn more

• Groups
• Create a Group
• Delete a Group

This guide explains how to delete a Group (a work team) from the Infomaniak Manager.

Prerequisites

• Be Administrator or Legal Representative within the Organization.
• Have created one or more Groups.

Delete a Group

1. Click here to access Group management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Choose Delete the Group:
   
4. Click the button to delete the Group permanently.

Learn more

• Manager: Groups
• Create a Group
• Modify a Group

This guide is intended for Infomaniak customers with a registered business in a European Union (EU) country and details how to enter or modify their European VAT number to enable the application of the appropriate billing rules.

Introduction

• EU companies can benefit from the reverse charge mechanism by providing a valid intra-community VAT number. In this case, Infomaniak does not collect the tax, and it is the company's responsibility to declare and pay the VAT in its country of residence.
• For a Swiss company, this number is not applicable:
  • Switzerland has its own tax system, which is separate from that of the EU.
  • Swiss companies are subject to Swiss VAT and are not affected by the reverse charge mechanisms specific to intra-community transactions within the EU.

Add your VAT number

To add or modify the VAT number at any time:

1. Click here to access the management of your Organization's details in the Infomaniak Manager.
2. Fill in the VAT number field:
   
3. Read and check the box for the terms and conditions, then click Save.

If needed, refer to this other guide for information on other modifiable settings.

This guide explains how to enable or disable the Renewal Warranty option for Infomaniak products.

Preamble

• Renewal Warranty is an additional security measure to ensure the continuity of your products in case you were unable to renew the products on time or if an automatic renewal did not work; it allows you to avoid any service interruption.
• Infomaniak will renew the products for you and issue an invoice that you will find in your account.
• This option is available at the time of purchase (except for the NAS Synology product) or after purchase.

Enable the Renewal Warranty option

One product at a time

To enable Renewal Warranty on the product of your choice:

1. Click here to access the management of payments on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Choose to enable the option:
   
4. Follow the instructions of the modal that has opened.

All products at once

To enable Renewal Warranty on several of your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the checkbox at the top of the column to select all your products in 1 click.
3. Click on the Manage renewals button.
4. Choose to enable the option:
   
5. Follow the instructions of the modal that has opened.

Disable the Renewal Warranty option

One product at a time

To disable Renewal Warranty on the product of your choice:

1. Click here to access the management of payments on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Choose to deactivate the option:
   
4. Follow the instructions of the modal that has opened.

All products at once

To deactivate Renewal Warranty on multiple of your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the checkbox at the top of the column to select all your products in 1 click.
3. Click on the Manage renewals button.
4. Choose to deactivate the option:
   
5. Follow the instructions of the modal that has opened.

A Infomaniak tem como prioridade garantir a segurança dos dados, adotando uma abordagem abrangente e diversificada em relação à segurança. Para os denunciantes, a empresa implementou um sistema interno que permite denunciar irregularidades de forma segura e anônima, sem receio de retaliações. Este mecanismo de proteção é conhecido e acessível a todos os funcionários, reforçando assim a transparência e a responsabilidade dentro da organização.

Prazos de tratamento

A Infomaniak demonstra o seu compromisso com medidas concretas e eficazes para proteger aqueles que denunciam anomalias. A empresa compromete-se a tratar cada denúncia efetuada através do seu formulário de denúncia em prazos definidos, a fim de garantir uma resposta rápida e manter a confiança dos seus utilizadores.

Para garantir um tratamento eficaz e transparente, a Infomaniak estabeleceu um processo estruturado com prazos precisos:

1. Compromete-se a confirmar o recebimento de todas as denúncias em 24 horas após a sua submissão, permitindo que os denunciantes confirmem que o seu pedido foi devidamente recebido pelas equipas técnicas competentes.
2. Em seguida, a empresa realiza uma avaliação preliminar em 5 dias úteis para determinar a admissibilidade da denúncia e identificar os recursos necessários para o seu tratamento. Esta fase permite classificar o nível de prioridade e encaminhar o caso para as equipas especializadas apropriadas.
3. Quando uma investigação se torna necessária, a Infomaniak realiza uma análise aprofundada num prazo máximo de 30 dias úteis, dependendo da natureza e da complexidade do caso relatado. Este período permite que as equipas de segurança realizem as verificações técnicas necessárias, recolham as provas necessárias e avaliem o impacto potencial da situação relatada.
4. Por fim, a empresa compromete-se a finalizar a análise e implementar as ações corretivas apropriadas num prazo de 60 dias úteis, sempre que tecnicamente possível.

Esta última etapa inclui a implementação de medidas preventivas, a comunicação dos resultados às partes interessadas e o acompanhamento das recomendações emitidas para evitar a recorrência dos problemas identificados.

A Infomaniak também se compromete a manter os reclamantes informados sobre o andamento de uma reclamação, desde que o reclamante tenha preenchido o formulário indicando um endereço de e-mail de contacto.

This guide explains how to log out of an Infomaniak account (= user account) from the Manager Infomaniak. Once logged out, it is easy to log back into a different Infomaniak account, and thus access another Organization or a user with a different role in the same Organization.

Log out and log back in with Infomaniak credentials

To log out of an Infomaniak account and log back into another one:

1. Click on the dot with your initials/avatar in the top right corner of the Manager Infomaniak.
2. Click on Log out:
   
3. Click on Switch user:
   
4. Select another pre-registered user…
5. … or click on the button to log in with new credentials…
6. … or delete one of the already memorized users:
   
7. Enter the login information and click on the Log in button.

Once you have logged in with multiple different users from the same device, you will be able to find your different Infomaniak accounts and switch from one to the other:

1. Click on the dot with your initials/avatar in the top right corner of the Manager Infomaniak.
2. Click on the chevron My accounts to expand the memorized accounts.
3. Click on an inactive account to switch to it.
4. Click on the Manage accounts button to add or remove one of your accounts (read from point 4 of the chapter above):
   
    

If your user is linked to multiple Organizations, they can simply switch from one to the other without needing to log out and log back in.

This guide helps you understand what a Client is within the framework of the Infomaniak Partner Program.

Definition

A Client is an individual or legal entity that has chosen Infomaniak as their host to purchase and manage products. If you do not yet have any products with Infomaniak, during the ordering process, you will be invited to create an account.

The Client can add a Partner who is part of the Infomaniak Partner Program and grant them full or limited access rights to their account and products.

As a Partner Client, you only contact the Partner for any support requests.

This guide explains how to add a Client as part of the Infomaniak Partner Program.

Prerequisites

• Only the legal representatives of the Partner Organization are authorized to add Clients.

Add a "managed" Client

To add a Client as part of your Partner activity:

1. Click here to access your managed Clients on the Infomaniak Manager Reseller Space (need help?).
2. Click the blue “Add a client” button at the top right:
   
3. Follow the procedure to complete:
   
4. The pending request will be visible on your Manager:
   
   • The Client will receive an email with the request for different accesses and will have the option to decide to grant different access rights than those requested by the Partner.
   • Once the invitation is accepted by a Client, check the access rights granted as well as the payment methods used (if applicable) on your Client's profile.

Access the Client's account and their products…

… as a legal representative or Partner administrator

1. Click here to access your managed Clients on the Infomaniak Manager Reseller Space (need help?).
2. If necessary, click on the tab for validated Clients.
3. Click on the icon to the right of the Client concerned in the displayed table to access their Manager.
4. Click on the action menu ⋮ to the right of the Client concerned in the displayed table to access more options (such as exporting data to a CSV file (format .csv) for example):
   

… as a Partner Organization collaborator

1. Click here to access the Infomaniak Manager.
2. Click on the chevron at the top left of your left sidebar menu.
3. Click on the Clients tab.
4. Click on the Client concerned in the displayed menu to access their Infomaniak Manager:
   

This guide explains how to grant access to a Partner (among the Partners referenced by Infomaniak) to the products of your Organization present on the Infomaniak Manager, that is, the administration interface of your products.

Preamble

• If the Partner was already linked to the Client's Organization before the invitation, for example as an external user, their status is updated once the partnership begins.
• The pending invitation can be resent or deleted before acceptance by clicking on Partner in the left sidebar of the Client's Manager:
  
• At any time a partnership can be terminated.

As a Client, add a known Partner

Prerequisites

• Be Legal Representative within the Organization.

To authorize access to a Partner for some of your products:

1. Click here to access adding a Partner on the Infomaniak Manager (need help?):
   
2. Enter the name or email address of the Partner to whom you will grant access.
3. Check the box to select the Partner from the search results.
4. Click the blue button to Continue:
   
5. The next step offers an important choice regarding the permissions granted to the Partner; the 2 possibilities are detailed below...

Grant the Partner access...

...limited

1. Click the left button to choose to give the Partner limited access:
   
2. Click the button to Continue.
3. Click on the category of the product concerned, then, in the panel that opens, on the product concerned; repeat for all the different products to which you want to grant access:
   
4. Click the blue button at the bottom right to Continue:
   
5. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal:
   
6. Once the proposal is accepted, the Partner dashboard provides access to the Client's Organization and the products for which access rights have been granted.

... complete

1. Click the right button to choose to give the Partner complete access.
2. Click the blue button at the bottom right to Continue:
   
3. The Client must choose whether to also entrust their wallet to the Partner.
4. Click the blue button at the bottom right to Continue:
   
5. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal:
   
6. Once the proposal is accepted, the Partner dashboard provides access to the entire Client's Organization.

This guide explains the differences between the two types of access authorization available to choose from when the Partner wants to start a partnership by selecting the Client they will manage.

Limited access

When making this choice:

• The Client
  • grants his Partner access specifically to certain products
  • can have several Partners with limited access on his Organization provided they manage different products
• The Partner
  • manages only the products for which the Client has assigned him management (Limited product management)
  • can manage the Client's users and Groups (User management)
  • cannot order and renew products for his Client (Orders and renewals)
  • receives revenue when the Client makes purchases or renews products for which the Partner has management (Revenue)

Full access

When making this choice:

• The Client
  • grants his Partner access to all his products (Full product management)
  • can only have one Partner with full access on his Organization
• The Partner
  • can manage the Client's users and Groups (User management)
  • can order and renew products for his Client (Orders and renewals)
  • receives revenue for any product order or renewal (Revenue)
  • benefits from reseller discounts when purchasing or renewing products for his Client, provided he uses his own payment methods (Discounts)
• The Client & the Partner can define which payment methods will be used for orders and renewals (Payment methods)

This guide explains how a Client can adjust the access rights granted to an Infomaniak Partner so that the latter can access the products more broadly, or no longer access them at all.

Prerequisites

• Have authorized a Partner to access your products (and thus become the Client of a Partner).
• Understand the differences between the 2 types of permissions that can be defined from the Manager.

Modify the Partner's access to your products

To grant new access to the Partner as a Client:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Modify access rights:
   
4. Click on the type of access rights you wish to grant (limited to a selection of products or full access):
   
5. Click on the blue Continue button and follow the assistant to the end.

Remove the Partner's access to your products

To cut access to a product to a Partner:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Modify access rights.
4. Switch if necessary to the limited management of your products:
   
5. Select or deselect the products concerned within the different product categories:
   
6. Continue to confirm the removal of access.

You can also completely stop the collaboration with an Infomaniak Partner.

This guide helps you understand the concepts of recurring rebate and cashback (revenue) within the framework of the Infomaniak Partner Program.

Prerequisites

• Understand the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager.
• Understand the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager.

Cashback

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is refunded as cashback to the Partner's prepaid account in the following cases:

Full access partnership (Client's payment methods)

• When the Client places an order or renews a product.
• When the Partner places an order or renews a product on behalf of their client using their client's payment methods.

Full access partnership (Partner's payment methods)

• When the Client places an order or renews a product.

Limited access partnership

• The Client places an order or renews a product that the Partner manages.

Rebate

A Partner benefits from rebates on orders and renewals due to their status as an Infomaniak reseller. The rebate applies in the following case:

Full access partnership (Partner's payment methods)

• When the Partner places an order or renews a product on behalf of their client using their own payment methods.

Accumulation

The rebate is combined with the degressive rate of Web/Mail hosting.

With 35 web hostings, you pay for example only CHF 208.32 / month excl. VAT per hosting instead of CHF 347.20, which represents a total reduction of -40%.

Calculation details in CHF (excl. VAT):

• Regular price for 35 Web Hostings: CHF 347.20
• With 20% Partner Discount: CHF 277.76
• Final partner rate with 25% decreasing rate: CHF 208.32

Calculation details in euros (excl. tax):

• Regular price for 35 Web Hostings: 201.25 €
• With 20% Partner Discount: 161.00 €
• Final partner rate with 25% decreasing rate: 120.75 €

The decreasing rate (-25%) is therefore applied to the remaining amount after the partner discount (-20%).

This guide explains how to terminate a partnership between a Client and a Partner as part of the Infomaniak Partner Program.

Stop the partnership...

... as a Client

To do this:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the Partner for the first time.
5. Definitely validate by entering the Infomaniak account password.
6. The partnership has been successfully terminated.

... as a Partner

To do this:

1. Click here to access your Managed Clients on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Client concerned in the table that appears.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the Client for the first time.
5. Definitely validate by entering the Infomaniak account password.
6. The partnership has been successfully terminated.