This guide details the steps to take when you wish to “release” the management of an email address that is currently “limited” by the use of an Infomaniak account with the same name.

Preamble

• For example, the email address benevol on the Mail Service example.xyz will no longer be shareable with other users from the moment an Infomaniak account is created with a login identifier in the form of the email address benevol@example.xyz.
• Therefore, a procedure exists for the administrator of a Mail Service to activate the release of the corresponding Infomaniak account if necessary.
• The corresponding email address, previously attached and readable, will no longer be, but the account data is not deleted.
  • Only the login address must be proposed in a different form by the user in question.

Request the release of the blocking Infomaniak account

To activate the deletion of the login identifier when it is identical to an email address that can no longer be shared, the administrator of the Mail Service must go to the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears.
4. Under the General tab, it is possible to see the users who consult this address, and among them, the corresponding user is found.
5. Click the Add button in the Users section (an operation that is currently not possible):
   
6. In the right-hand sidebar, the assistant for releasing the address opens; click the radio button to activate the operation.
7. Click Continue:
   
8. Confirm the user disconnection operation:
   
9. The linked user disappears from the users page:
   
10. In parallel, they receive an SMS similar to the example below, on the phone number they provided during their registration:
    
11. This SMS indicates the procedure to follow to reconnect to their Infomaniak account with another email address of their choice (see below).

Recover access to the Infomaniak account

To be able to log back into your Infomaniak account now that access is no longer possible with the old email address, the Infomaniak account user must go to the address mentioned in the SMS:

1. Click here to access the login page.
2. Enter the username specified in the SMS (usually the initials of your account and a sequence of numbers).
3. Enter the usual password (it has not changed):
   
4. Enter the new requested information:
   
5. You will be logged back into your account:
   

This guide is for you if you wish to make a SEPA credit transfer in euros to settle a payment to Infomaniak.

Bank details for any € transfer

Here are the Infomaniak IBAN bank details to use for your SEPA credit transfers in euros to Infomaniak:

Transfers sent to any other Infomaniak IBAN will not be processed and will be automatically returned to the issuing bank.

Is there anything simpler than a bank transfer?

Yes. To ensure optimal continuity of your services, it is recommended to register an immediate debit payment method, such as a bank card. This payment method allows, among other things:

• the automatic renewal of your services
• the reduction of risks associated with manual transfers

Change currency

The EUR / CHF currency corresponds to the country registered for your Organization. Refer to this other guide to modify the establishment information and obtain billing in another currency.

Verify that an invoice is legitimate and comes from Infomaniak

To be 100% sure that a payment reminder is legitimate and to know which service it corresponds to:

1. Click here to log in to the Infomaniak Manager.
2. Check at the top left that you are in the correct Organization where your products are located.
3. Go to Billing > To pay.
4. By choosing payment by IBAN, the correct bank details are automatically displayed.

The teams remain at your disposal. Contact Infomaniak support in case of doubt or question.

This guide explains how to validate two-factor authentication, or two-step verification, through an Infomaniak app already installed on your devices.

Preamble

• Refer to this other guide regarding the activation of the 2FA feature.

Receive a notification when a login authorization request is made via Infomaniak apps

From the moment you activate 2FA by configuring one of the proposed methods, it is automatically the Infomaniak apps (Mail, Euria, kDrive...) that allow you to validate the connection when connecting from another device:

1. A modal opens to ask you to validate the connection if it indeed comes from you:
   
2. You can of course request on a case-by-case basis to receive the validation request on one of the other registered methods:
   
3. In this case, you access the different 2FA methods already registered on your account:
   

If you have activated multiple validation methods (SMS, OTP application...), you can define the one that will be proposed by default for each connection. Note, however, that the priority method will remain the one for validation in the Infomaniak app installed (Mail, Euria, kDrive...) on your devices:

1. The notification appears full screen when you open the specified application, and a button allows you to validate the connection (if it is indeed you):
   
2. In the Android settings of the Infomaniak apps (Mail for example), you can choose to activate only the login authentication request notification:
   
3. Thus, an Android notification alerts you to the ongoing authentication request, and you can open the app directly from the notification: