This guide explains how to manage orders and print tickets from the mobile ticket office (as part of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile ticket office, refer to this other guide.

4. Printing orders

To do this:

1. Select the order to print.
   • If you are in the sales process and have just validated an order, it will be selected by default when you reach this step.
2. Click on the desired printer to print the ticket(s):
   
3. In the case of a pass, the mobile ticket office will indicate the available badge printers:
   

Print a receipt with the ticket

You can print a receipt for the order by activating the option on the right of the prints. The receipt will be printed at the end of the tickets:

Search for an order and filter the order list

It is possible to filter the list of orders or perform a specific search. The search field allows you to use all information related to the order, such as the name, email address, order number, etc.

You can also filter orders by event date.

Manage orders

Each order has options allowing you to manage it more precisely:

• Add or modify the order's client:
  
• Send by email the invoice, the tickets or the confirmation email, or print the receipt:
  
• Manage tickets individually, either to print a selection of tickets, or, for reservations, split the reservation:
  
• If the order contains passes, access the pass options:
  
• If the order contains gift certificates, display them and copy the code to the clipboard:
  

Next steps

• Send the cash report (Coming Soon)
• The mobile ticket office settings (Coming Soon)

This guide describes the differences between the Infomaniak Ticketing tool and the Guest Manager.

What type of event are you organizing?

• If you are organizing a one-time private event, such as a birthday party, a general assembly, or a graduation with a well-defined guest list, use the Guest Manager.
  • This tool allows you to create an event, invite the people of your choice, and track their registrations and attendance.
• On the other hand, the Ticketing tool is better suited for events open to the public or those for which anyone with the link can purchase tickets.

This guide explains how to duplicate an event from one ticketing system to another within the Infomaniak ticketing system.

Introduction

• The duplicated event will include all information and settings from the original event, except for information related to the general settings for ticketing and dates.
  • Please carefully check all information that requires manual updating.
• If necessary, consult this other guide about duplication (one-time or recurring) of an event within the same ticketing system.

Duplicate an event

Prerequisites

• Create a new period/season/ticketing system.

To duplicate an event from one of your ticketing systems to another, go to the ticketing system from which you want to duplicate the events, season, or previous edition:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system where the event to be duplicated is located:
   
3. Click on Schedule in the left-hand menu.
4. Click on Events in the left-hand menu:
   
5. Click on the action menu ⋮ located to the right of the event to be duplicated.
6. Click on Duplicate:
   
7. In the window that appears, enable the Duplicate to another ticketing system option and choose which one:
   
8. If necessary, specify the new name of the event, the new dates, and other display settings for your event.
9. Click Confirm to start the duplication.

This guide explains how to set up an on-site payment method (within the Infomaniak ticketing system).

Introduction

• This payment method will allow your customers to pay for their order on-site.
• Regardless of the payment method, you will be the one collecting the money. Therefore, you must manually validate the order.

Activate the payment method in the Ticketing system

To do this:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Payment methods in the left-hand menu:
   
5. Toggle the switch to ON to the right of the On-site item:
   

Configure the method

Click on the arrow to the left of the On-site method:

• The first section allows you to define the name of this payment method, add a description, and add a message to the end of the generated document:
  

Customizing the On-Site Payment Method

You can customize the invoice to address it to the customer and include a personalized message:

• If you want to address the invoice directly to the customer, in the form Mr. Smith, please ensure that the customer records have the Title and Name fields filled in.

The following settings allow you to manage the possibility of choosing the availability of this payment method:

• customer: for online orders by visitors
• reseller and administrator: for the web and mobile interface:
  

Validating an Order Pending Payment

There are several ways to validate a payment method:

From the Infomaniak Manager

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Orders in the left-hand menu.
5. Click on an order pending payment.
6. Click on the Transactions tab, hover over the unvalidated invoice payment, and click on the Validate icon.

From the Web Interface

1. Log in to the Web Interface.
2. Search for an order pending payment by:
   • Order number
   • Customer name
3. Click on the pending order.
4. Go to the Transaction tab and click on the Validate icon:
   

From the Mobile App

1. Log in to the Mobile App.
2. Start a search for pending orders.
3. From the list of payment methods, choose the one to validate and select Confirm.