This guide helps you identify and fix 404 errors, blank pages, or websites that do not displaywhen it is impossible to access the hosting from your browser.

Points to check

It is strongly recommended that you perform the following steps:

1. Check your internet connection: visit a third-party website such as https://www.ch.ch or https://www.microsoft.com. If these addresses are inaccessible, contact your internet service provider (ISP) as the problem originates from your connection.
2. Clear your browser's cache to force the page to refresh; learn more.
3. Test the website's visibility to third parties: ask people outside your local network to test access, or use the https://downforeveryoneorjustme.com service to find out if the site is down for everyone or only for you.
4. Use a proxy to simulate a connection to your site from another geographic location.
5. Check that the domain name has not expired: hosting and the domain are two separate entities. Your hosting may be active with Infomaniak (check this in the Manager), while the domain has expired. Perform a WHOIS lookup and contact the registrar if necessary.
6. Check the configuration file of your script or CMS to verify the database connection details (name, address, user, and password); learn more.

If the problem persists

Please contact Infomaniak support in writing, providing the following information:

1. Name of the website in question.
2. Your public IP address at the time of the tests (available on https://www.infomaniak.com/ip).