This guide explains what the "External" label means in the web app Mail (online service ksuite.infomaniak.com/mail) and the mobile app Infomaniak Mail (application for iOS/Android smartphones or tablets) when viewing certain messages:

Introduction

• The "external email" notice is displayed in the following cases:
  • The domain name (or alias) of the sender does not match the domain name of the email address configured in Mail.
  • The sender is not in your contacts (including suggested contacts).
  • The email comes from an address hosted outside the Organization.
• With certain free plans, such as my kSuite, the notice will be displayed as "unknown" instead of “external”.

Enable or disable the disclaimer

You can enable or disable the disclaimer; the effect is immediate for incoming emails and when replying to an external email. To do this:

1. Click here to access the Mail Service management in your Infomaniak Manager (❓: help).
2. Click on the name of the Mail Service in question:
   
3. Click on Global Settings in the left-hand menu:
   
4. Click on the Security tab.
5. Enable or disable the toggle switch: