This guide explains how to completely cancel a paid kSuite offer.

Preamble

• When you decide to cancel kSuite, if a domain name is linked to it, it will be kept in your user account until its expiration.
• All other kSuite products will be permanently deleted.
• Existing users will always be part of your Organization.
• Open and out-of-package fees remain due.

Cancel the kSuite offer

To access the cancellation of the kSuite offer:

1. Click here to access the management of your kSuite on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Choose Cancel:
   
4. Follow the procedure to the end by confirming the operation by email:
   

After these operations, the potential domain name is detached and remains accessible from the Manager, while kSuite is no longer available in its paid version.