This guide explains why you may receive an automatic security email regarding your Infomaniak account (= user account).

Preamble

• Warning: fake messages are circulating and imitating the Infomaniak security email.
• If you are not sure about the authenticity of the warning, access the Infomaniak Manager and check recent activity instead of clicking on any potentially malicious link that might be present in the fake message.

Automatic prevention messages

Connection from a new location

A security email is automatically sent when a new connection to your Infomaniak account occurs from a new location:

This can happen if you use your browser's private browsing mode or access your account from a new computer.

If you receive this email immediately after connecting to your Infomaniak account yourself, you can safely ignore the connection warning!

Attempted connection (wrong password)

A security email is automatically sent when someone enters a wrong password after entering the login email address in the Manager:

View recent activities on the Manager

You can find and configure recent platform activities in the Infomaniak account settings:

If you notice actions on your Infomaniak account that you do not think you performed, and/or in case of suspicion of intrusion:

1. Refer to this other guide to quickly secure your tools.
2. Activate two-factor authentication on your account to enhance its protection and ensure that only you receive a unique code authorizing the connection.
3. Change the Manager password.
4. Change the passwords of email addresses linked to Mail Infomaniak.