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Understanding account login notifications
This guide explains why you might receive an automatic security email regarding your Infomaniak account (= user account).
Preamble
- Warning: fake messages are circulating and imitating the Infomaniak security email.
- If you are unsure about the authenticity of the warning, access the Infomaniak Manager and check recent activity instead of clicking on any potentially malicious link that might be present in the fake message.
Preventive automatic messages
1. Connection from a new location
A security email is automatically sent when a new connection to your Infomaniak account occurs from a new location:
This can happen, for example, if you use your browser's private browsing mode or access your account from a new computer.
If you receive this email immediately after logging into your Infomaniak account yourself, you can safely ignore the connection warning!
2. Connection attempt (wrong password)
A security email is automatically sent when someone enters a wrong password after entering the login email address in the Manager:
View recent activities on the Manager
You can find the recent activities of the platform and configure them in the Infomaniak account settings:
If you notice actions on your Infomaniak account that you do not think you have performed, and/or in case of suspicion of intrusion:
- Refer to this other guide to quickly secure your tools.
- Activate two-factor authentication on your account to enhance its protection and ensure that only you receive a unique code authorizing the connection.
- Change the Manager password.
- Change the passwords of the email addresses associated with Mail Infomaniak.