Support code / VIP code

This guide explains what a support code and a VIP code are (not to be confused with the authorization code used to transfer domain names).

Carrier code

The support code allows the Support department to identify you quickly and securely when you call us.

It is obtained from your Manager by clicking in the left side menu under Support .

On this page you will find your various information allowing you to contact us as part of the Support offer subscribed to.

The code is also displayed on the contact window when you want to contact us via the support button .

In the same place, you can grant temporary access to Mail and kDrive (access only possible for Infomaniak Support employees):

VIP code

This code is reserved for customers who have subscribed to Premium Support (Pro / Enterprise).

Your information relating to the Premium Support offer subscribed to can be found on your Manager in the left side menu.

Example:

The VIP code can also be obtained from any Manager page via the support button located at the bottom right of the screen:

The drop-down menu that opens provides the main information related to your support request: