This guide explains what a support code and a VIP code are (not to be confused with the authorization code used for domain transfers) on Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to identify you quickly and securely when you contact them and provide this sequence of numbers. It is displayed on the user profile page.

The VIP code is reserved for customers who have subscribed to Premium Support and allows identification when you call the technical contact. It is displayed on the management page for this service.

On this management page, you will also find your various information for contacting Infomaniak as part of the subscribed Support offer.

The code is on your technical document and also appears on the contact window that opens when you want to contact Infomaniak via the help button:

 

In the same place, you can grant temporary access to your services (for access only possible for Infomaniak Support collaborators):