This guide explains what a support code and a VIP code are (not to be confused with the authorization code used for domain name transfers) at Infomaniak.

Support code and VIP code

The support code allows Infomaniak's Support department to identify you quickly and securely when you contact them and provide them with this sequence of numbers. It is displayed on your user profile page.

The VIP code is reserved for customers who have subscribed to Premium Support and allows for identification when you call the technical contact. It is displayed on the management page for this service.

On this management page, you will also find your various details for contacting Infomaniak as part of the subscribed Support plan.

The code is present on your technical document and is also displayed on the contact window that opens when you want to contact Infomaniak via the support button:

 

In the same place, you can grant temporary access to your services (for access only possible to Infomaniak Support staff).