This guide explains the behavior of email in the case of a redirection activated on an email address managed with Infomaniak, and whose target is a Gmail address.

Message not displayed on Gmail

If you send an email…

• … from abc@gmail.com …
• … to xyz@domain.xyz (domain that you have with Infomaniak)…

… and this email address xyz@domain.xyz with Infomaniak has an automatic redirection…

• … to abc@gmail.com …

… then abc@gmail.com will never display your email as a new message in the inbox. Nothing will happen on Gmail.

Why?

The problem is not that the redirection does not work: it is rather a peculiarity of Gmail: an email from Gmail to an email address with Infomaniak redirected to the same Gmail address as the sender, will cause a problem on Gmail's side, in the way it handles email.

Your message will never arrive (because in fact, for it, it is already in the inbox, in the sent items). In this case, you need to delete the redirection of emails.