This guide outlines the limitations of the support provided with Infomaniak's Premium Support.

Introduction

• This type of Infomaniak support is offered for an additional fee, which may vary depending on the service level and the length of the commitment.
• It is primarily a valuable investment for your company when it needs critical and rapid technical assistance to reduce downtime and improve its productivity.
• Review the Premium Support Terms and Conditions (❓: help).

Scope of technical support

Infomaniak provides advice and support from one of Infomaniak's experts regarding a specific situation or issue: a production deployment, a launch follow-up, or a technical implementation, all of which involve subscribed Services.

Regardless of the plan you subscribe to (Support Plus/Pro/Enterprise), Infomaniak support will use specific tools and procedures to resolve your problem and/or an incident related solely to the Services offered by Infomaniak.

The actions taken must necessarily fall within the scope of intervention, generally involving diagnostics related to the problem encountered.Modifying third-party applications, developing websites (webmastering), all of this falls outside the scope of support that can be provided by Infomaniak.(❓: help).