This guide explains how to manage the passwords for an email address from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Prerequisites

• You must have permission to manage devices: it is possible that the Mail Service administrator has removed this permission from their admin account.

Add or remove a connected device

Create and display a new password to add the email address to your computer, mobile app, etc.

To manage the password for an email address already linked to your Infomaniak Mail web app:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the action menu ⋮ to the right of the email address in question.
3. Click on Address settings:
   
4. Click on Manage password:
   
5. Click on Add a device:
   
6. Enter the password to log in to your Infomaniak account if prompted:
   
7. The configuration assistant will then open on the MAIL section; check or select the relevant email address from the drop-down menu.
8. Select “new device” from the drop-down menu:
   
9. Give the device a description.
10. Click on the tab that corresponds to your needs (either the procedure for Apple Mail, or any other IMAP/SMTP configuration).
11. Scroll down and click the button to generate a password:
    
12. A new password is created and displayed:
    • you can modify it by clicking the button, but don't forget to save it:
      
13. Then, copy it and store it securely (e.g., in a password manager); it will no longer be possible to view it afterward.

Delete a password to cut off access from a computer, mobile app, etc.

You can manage the created/used access permissions at any time:

1. Click on the Settings icon ‍ in the top right corner of the interface.
2. Check or select the relevant email address from the dropdown menu in the left-hand sidebar.
3. Click on Devices in the left-hand sidebar.
4. Click on the device in question:
   
5. Click on the button to disconnect the device.
6. Confirm the disconnection of the device in question: