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Understanding the Premium Support commitment
With Premium Support, you benefit from telephone assistance, a guaranteed response time, regular updates, and priority access to technical experts.
This service is offered at an additional cost and provides advantages over standard support, which may not meet the needs of customers with higher technical requirements.
Unlike most other products offered by Infomaniak, the Premium Support offer requires a firm and definitive commitment for a minimum period of 6 months.
It is not possible to request a refundof the amount paid, even on a pro-rata basis, even if you wish to cancel the Premium Support, even if you cancel your products, even if you close your user account/Organization.
For example, a Premium Plus Support plan can be upgraded to a higher plan,but it is not possible to switch to a lower-priced plan.
Link to this FAQ: https://faq.infomaniak.com/679
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