This guide concerns managing SMS on the Mail Infomaniak interface.

Manage Infomaniak SMS

The SMS section is accessible via https://mail.infomaniak.com/sms and allows you to send text messages to any phone number compatible with receiving SMS.

You must have an SMS pack. The prices of these packs and the number of SMS you can send with them are displayed on the page https://mail.infomaniak.com/sms#sms_reload.

Send an SMS

Go to the page https://mail.infomaniak.com/sms#compose to compose your SMS.

When writing your message, you have a choice between 2 sending methods:

1. SMS without sender: the number displayed on the device that will receive the SMS is replaced by "Info" in most cases.
2. Alphanumeric identifier: you can choose to display on the device that will receive your message a sender name composed of a maximum of 11 characters among:
   1. uppercase letters A-Z
   2. lowercase letters a-z
   3. numbers 0-9
   4. spaces

It is possible that the destination country and/or provider does not accept method 2; in this case, a telephone number (specific to Infomaniak) will be displayed as the sender.

In any case, any response to your SMS will not be received.

Send an SMS to multiple Mail contacts

It is quite possible to send SMS to a group of contacts (including a shared address book) from the SMS interface. The name of the group will be suggested to you as you type the first letters of its name as the recipient.

Only contacts with a phone number in the Mobile field of their record are considered.

SMS actually sent?

In your SMS history, you can see the status of the message given by the recipient's SMS server once the message has been actually sent or not sent:

• Pending: the final operator is unable to transmit it to the recipient, for example when the mobile phone has not been turned on
• Sent: the message has been received on the mobile phone
• Not sent: the number to which the SMS was sent is invalid (for the server: wrong number, or wrong operator) or the sending wait time has expired (24h which is the maximum allowed by the server)

Transfer SMS credits from one account to another

This is useful, for example, when you detach the last email address present in Mail Infomaniak and you want to use the SMS credit with another account. Infomaniak does not refund unused credits.

To do this:

1. Open the following page: https://mail.infomaniak.com/sms#sms_transfert.
2. Enter the email address of the Infomaniak account to credit.
3. Select the number of credits to transfer.
4. Click on Validate to perform the transfer.

Receive an SMS upon receiving a specific email

Prerequisites

• Have a Mail account.
• Reattach the email address to be monitored in it.
• Specify a mobile phone number in your account details (or send the alert to a new number to be defined, but it is not possible to send an SMS to multiple phone numbers for the same alert; multiple alarms can be recorded and you can specify a different number each time).
• Having SMS credits (the cost of an alert is similar to manually sending an SMS from your phone; without sufficient credit, the SMS alarm will no longer work).

To receive an SMS alerting you to the arrival of an email on Mail Infomaniak according to very specific reception criteria:

1. Click here to access the Manager Infomaniak.
2. Click on the icon ‍ at the top right of the interface (or navigate using the left side menu for example).
3. Select SMS.
4. Select Mail alert from the left sidebar.
5. Click on Add an alarm.
6. Specify a name for the alarm, select the email address to monitor and select or enter a phone number.
7. Click on Save.

Note:

• It is possible to further customize the SMS alert via various filters (sender, subject, message content).
• To be alerted by SMS for all emails received in the inbox (not recommended), add a "@" in the sender's address.
• The search is implicitly wildcarded; the criteria are of the "contains" type, so *words*...
• No alert SMS will be sent if the email to be notified is an Infomaniak discussion list.