This guide explains how to connect the Microsoft Outlook mobile messaging application (available for iOS / Android) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on Add an account :
   
3. Enter the email address to attach.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Check and complete the missing information.
7. Click on the ✓ icon at the top right:
   
8. Click on the left to complete the setup:
   
9. There you go, your email address is now configured in the application:
   
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication is required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

Password

If you are unsure about your email password, the troubleshooting guides help you solve any potential issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.