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Troubleshooting a "535 5.7.0 authentication failed" error
Update 09/01/2026
This guide helps you resolve an email error of the type "535 5.7.0 authentication failed".
Troubleshooting Authentication Failed Errors
The email authentication service on the servers may experience an issue for a few brief seconds in exceptional cases, for example, during unusual events on the infrastructure.
If a 535 5.7.0 authentication failed error occurs:
- Wait a few minutes and then try sending the message again; it should go through this time.
If the problem persists, check the points in this other guide.
Link to this FAQ: https://faq.infomaniak.com/554
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