This guide outlines the steps to follow if you are a healthcare professional, an Infomaniak customer, and wish to comply with the HIN system.

Introduction

• The acronym HIN stands for "Health Insurance Network".
• An HIN email address is an address used to send confidential and sensitive messages, such as medical records or test results, between healthcare professionals who have been authorized to use it.
• These addresses are protected by additional security measures to ensure that sensitive information does not fall into the wrong hands.

Get an encrypted HIN email address

To make your Infomaniak email address compatible with HIN:

1. Click here to access the page with the services offered by HIN and subscribe to their offer.
2. Contact Infomaniak support in writing as soon as a contract is concluded, clearly indicating the address(es) in question (pay particular attention to the domain name and its extension .com, .ch, etc.).
3. Wait for HIN to notify Infomaniak and for the solution to be implemented (this may take several hours or days).