This guide is for you if you have received a payment reminder for an Infomaniak invoice even though everything seems to be in order.

Payment reminder email from Infomaniak?

Make sure the reminder you received is not a phishing attempt (fake email / message not from Infomaniak / scam).

Standing order

If you have set up a standing order, the reference number will not match the invoice number.

Since each invoice has a unique reference number, please refer to the invoice for the relevant month or payment period.

Amount or currency difference

The amount of your payment does not match the invoice amount.

Please always pay the exact amount of the invoice, and in the invoice's currency.

Funds on your prepaid account

The payment you made has been received, but due to an issue that occurred while linking your payment to the pending invoice,this initial payment has been credited to your prepaid account.

Check your prepaid account balance and pay the invoice using this method. You can also consult this other guide.

Reminder sent before payment

A payment has been made, but if it was made by bank transfer, a reminder may have been sent before the invoice was settled.

You can modify how payments are processed:

• the number of reminders
• the number of invoices
• the payment methods