This guide explains how to allow a person to access an email address within the Infomaniak ecosystem, using only the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail), and/or the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets), without creating a specific password for the address.

Prerequisites

• You must have at least the right to delegate access to the email address in question (or be Administrator / Legal Representative within the Organisation).

Invite a user to use an email address from Mail Infomaniak

To allow a user who is already active in the Organization to access the email address you want to share:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Check or select the relevant email address from the dropdown menu in the left sidebar.
4. Click on Shared with.
5. Click on Add a user above the table of users who currently have access to the address in question on Mail:
   
6. Enter the password to log in to your Infomaniak account if prompted.
7. Choose one of the existing users within your Organization.
8. Once added to the table, you can click to view their current permissions and determine if they can also delegate access to someone else in the Organization.
9. Finish by clicking the Add button:
   

Result for the guest user

1. The invited person logs in to their Infomaniak email account...
2. The relevant email address will be automatically displayed and accessible to the user:
   

If the user cannot access the address, they can switch between their addresses at any time via the chevron located in the top left corner of the screen:

To do this, it is sometimes necessary to first choose to display all Organizations from the top left corner:

If the address associated with the invitation still doesn't appear, try refreshing the browser page (Command ⌘ + R on macOS and Ctrl + F5 on Windows).

If the third party is not yet part of the Organization…

If you want to grant access to a user who is not yet part of the Organization, please refer to this other guide.