This guide details the feature that allows you to tag (identify/mention) contacts when composing a new message in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• You can only insert contacts from existing address books within the Organization, and only if their email address is provided.
• You can also mention an email address that is not in any address book.
• The contact or email address mentioned during composition will be automatically added to the email recipients.
• It will be visually identified in the text with an @ followed by the name/first name or email address in the case of a non-existent contact.
• The recipient mentioned in an email will also be distinguished in their inbox with a specific @ icon.

• Please note: removing a contact mention from the message being composed does not remove their email address from the recipients (and vice versa).

Mention a contact/email address in an email

To tag (identify/mention) contacts:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Compose a new message:
   
3. In your message, type the at symbol (@) followed by the first letters of a contact or email address:
   
4. The selected user is added to the email recipients.
5. You can send the message to the recipients:
   
6. The message arrives to the recipients, with a specific mention @ visible when the message is unread:
   
7. The message content clearly mentions the added recipient and highlights it with a specific color for the reader if that reader is the recipient:
   
   • If other mentioned recipients are added, their highlight color is different:
     
8. Click on a user mention to get more information and actions, such as reviewing previous email exchanges with that user, or scheduling a new event: