This guide details how to use a my kSuite account, and it is important to distinguish between the Infomaniak account password and the passwords for the my kSuite address (ik.me, etik.com, ikmail.com).

1. Registration: creating the login and password

When you registered for my kSuite, you chose an email address, which is also your login ID, in the format xxx@ik.me or xxx@ikmail.com, etc., as well as a login password:

Once registered, you can go to ksuite.infomaniak.com/mail and use the email service:

2. Reconnecting: using your username and password

On another computer or after reopening your browser, simply go back to ksuite.infomaniak.com/mail (or ik.me) and reconnect using the credentials you created and obtained (see point 1 above):

You will then access your email within the my kSuite Infomaniak interface:

3. Using the email address outside of Infomaniak

To synchronize your email address with a mail client such as Outlook or Thunderbird, or even on an iPhone or Apple Mail on macOS, you need to create an additional password (= “a device”) because the password for your Infomaniak account (points 1 & 2 above) will not allow you to configure the address outside of Infomaniak.

To add a device (= “create an additional password”) and use it in your IMAP/SMTP configurations:

1. Log in to your my kSuite account as described in step 2 above.
2. Click the action button ⋮ to the right of your my kSuite address.
3. Click on the settings for the email address:
   
4. Click on Manage password:
   
5. Click on Add a device:
   
6. Enter the login password if required for security purposes:
   
7. Follow the wizard according to your needs, until a new device is created:
   
8. The wizard will offer you to download an Apple profile, depending on your device (refer to this other guide for macOS or this one for iOS), and then create a new secure password to enable synchronization via the profile.
9. To simply create a new password and configure the tool of your choice (refer to the configuration guides), click on the IMAP / SMTP tab:
   
10. You can then generate a new secure password to use in your configuration: