The creation and management of classic/normal email addresses is done directly from the Mail Service of the Infomaniak administration interface (Manager):

Create a main email address

Prerequisites

• Add and choose the name of the email address

Next:

• Select the first box (visible above: email address for 1 or more users).
• Click on the Continue button at the bottom right.

Choose who should be able to access the email address

Click in the text field to choose who should be able to access the email address among:

1. Yourself (you will be able to directly access and use the email address on the Infomaniak Mail apps - Web, mobile, …).
2. Existing users in your Organization (they will be able to directly access and use the email address on the Infomaniak Mail apps - Web, mobile, …)
3. An external user who already has an email address to whom you send an invitation link to the email address that you must specify in the field below
4. An external user who does not yet exist for whom you will create an Infomaniak account that will have the same login identifier as the address you wish to create.
5. YOU and/or a new user to whom you will subsequently send an invitation link by your own means (the address will not be visible anywhere at first)

Option 1: yourself (your identifier)

In the list of users, you click on your login identifier (yourself):

1. Manage your possible access rights to the answering machine, add device, etc. by clicking on “Default rights”.
2. Choose a possible signature template.
3. Click on Create the address:
   
4. That's it:
   
   1. The email address is now visible on the Infomaniak Mail apps (ksuite.infomaniak.com/mail, mobile app, etc.); click if necessary on the created address to view it:
      
   2. Manage the options of your address (such as the out-of-office message, the filters, etc.).
   3. Configure if necessary different devices so that they also access this email address.
   4. Create additional addresses according to your needs.

Option 2: Select other users in the Organization

In the list, you choose other existing users within the Organization:

1. Manage their potential access rights to voicemail, device addition, etc. by clicking on “Default rights”.
2. Click on Create the address:
   
3. That's it: the email address is now visible on their Infomaniak Mail apps (ksuite.infomaniak.com/mail, mobile app, etc.).

Option 3: Invite an external user who already has a personal email address

You want to enter the existing email address of an acquaintance, colleague, etc. to give them access to the new email address you are creating:

1. Enter the user's email address (whether they already have, or not yet, an Infomaniak account) in the search field.
2. Click on the line to add them as a user:
   
3. Manage their potential access rights to voicemail, device addition, etc. by clicking on “Default rights”.
4. Click on Create the address:
   
5. That's it:
   
   1. Manage the address options (such as the out-of-office message, filters, etc.).
   2. Configure, if necessary, different devices to access this email address as well.
   3. Create additional addresses as needed.
6. The user receives an invitation to view the email address, valid for 30 days:
   
7. The button directs them to a page where they can either create a new account or log in to a potential account they may already have with Infomaniak. Once done, the address will automatically be visible on their Infomaniak Mail apps (ksuite.infomaniak.com/mail, mobile app, etc.).
8. The current invitation is visible in the email address management within your Mail Service:
   
   • By clicking on Resend, you can view the link to copy it, and/or resend it.

Option 4: Fully create the Infomaniak account associated with the new email address

You are redirected to the user creation within the Organization, which will allow you to add the user from scratch, creating the desired email address at the same time. Some restrictions may then exist: refer to this other guide on the subject.

Option 5: Decide later

1. The email address is directly created (still without password, and this time without any user, so the address will not be visible anywhere initially) and works fully.
2. You can, of course, manage the users and the passwords directly from the email address management.

Additional actions (button ‍)

Click on the chevron ‍ to the right of the Create an email address button to access additional actions:

1. Create a generic email address of type:
   1. no-reply (for sending confirmation, validation, invoice, etc.)
   2. catchall (allows you to receive all messages for which there is no specific email address on your domain)
2. Create multiple email addresses: allows you to create multiple email addresses at once using a CSV file.
3. Create “virtual” addresses serving as redirection.
4. Import content from other email addresses.