This guide is for you if you wish to make a bank transfer in euros (EUR) or Swiss francs (CHF) to settle a payment to Infomaniak.

Introduction

• The bank details below are the only ones to be used for payments for your products (excluding Infomaniak ticketing) from mid-October 2026.
  • Transfers sent to any other IBAN not listed for Infomaniak will not be processed and will be automatically returned to the issuing bank.
• Do you pay your invoices by scanning the QR code?
  • You don't need to do anything; the new details are already integrated.
• Do you enter your payments manually?
  • Update this information in your payment and accounting tools (online banking, registered beneficiaries, ERP, etc.) to avoid any delays or rejections.
  • Don't forget to include the QR reference on the invoice: without it, the payment will be refused.
• Did you save the old IBAN or keep invoices in PDF format?
  • Go to your Infomaniak account (menu Accounting > Invoices) to download your invoices again with the new QR-IBAN.

Bank details for any CHF transfer

Here are the bank details to use for your payments via bank transfer in Swiss francs (CHF):

Bank details for any EUR transfer

Here are the Infomaniak bank account details to use for your payments via bank transfer in euros:

Is there anything simpler than a bank transfer?

Yes. To ensure optimal continuity of your services, it is strongly recommended to register an immediate debit payment method, such as a credit/debit card (❓: help). This payment method offers the following advantages:

• automatic and faster renewal of your services
• avoiding the blocking of your products due to non-renewal
• reducing the risk of failure associated with manual transfers

Change the currency

The EUR or CHF currency corresponds to the country registered for your Organization; you can modify the registration information and thus obtain billing in a different currency (❓: help).

Verify that an invoice is legitimate and comes from Infomaniak

To be 100% sure that a payment reminder is legitimate and to know which service it relates to, start by logging into the Infomaniak Manager with your credentials (user with sufficient administrative rights):

1. Click here to access the Infomaniak Manager.
   • Check in the upper left corner that you are in the correct Organization where your relevant products are located (❓: help).
2. Go to Accounting > Accounts Payable:
   
3. When choosing the bank transfer payment method for an invoice, the system will automatically display the correct bank details and QR-IBAN. This is the safest way to verify the information.

Contact Infomaniak support if you have any doubts or questions.